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Welcome to the Two-Way SMS Global Online Community, sponsored by Voxeo

SMS (Short Message Service) or text messaging is a widely adopted communications channel. According to ITU, the number of text messages sent tripled over the past three years to exceed 6 trillion in 2010.

Companies are now expanding their customer support strategies to include SMS as additional way to enable automated access to information and self-service transactions. The channel not only addresses changing communication preferences, but also lowers support costs and opens the door for new revenue-generating opportunities. Common SMS applications include reminder messages, alerts, status updates, invitations, surveys, sweepstakes, targeted offers and mobile coupons.

The same proven platform that supports Voxeo's Interactive Voice Response (IVR) offering seamlessly enables two-way SMS - making it easy for companies to deliver low-cost interactive messaging applications that enhance the user experience.

Voxeo SMS Resources

• What is SMS?