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SIP Server Featured ArticlesOnStar and Nuance Partner to Develop uNav and Enhance User ExperienceOnStar, a subsidiary of General Motors and provider of in-vehicle safety, security and communication services, announced a partnership with speech and imaging solutions provider Nuance in order to enhance the user experience.1/27/2011
Voxeo and 2Share Partner to Bring Unified Self-Service Solutions for Phone ChannelsVoxeo, a provider of unlocked communications solutions, and 2Share, a provider in the area of hosting voice technologies, announced a partnership through which they intend to deliver unified self-service solutions for phone channels such as IVR, SMS, instant messaging, and others to countries like Bahrain, Kuwait, Qatar, Saudi Arabia, United Arab Emirates and Egypt.1/25/2011
Brazil's CONAREC Acknowledges Convergys' IVR SolutionThe National Congress of Company-Customer Relations conference is a premier client-customer relationship event in Latin America. In its annual award giving ceremony, Brazil's CONAREC honored Convergys Corporation for the fifth consecutive year with the Best Call Center IVR Provider award.12/13/2010
Algo Communications IVR Product 8180 SIP Audio Alerter Proud to Announce Avaya ComplianceAlgo Communication Products Ltd., a developer of telecom and IVR products, revealed that its 8180 SIP Audio Alerter is compliant with Avaya Inc.'s Voice over Internet Protocol (VoIP) solutions. Paul Zoehner, managing director of Algo Communication Products, claimed that Algo continues to develop compatible hardware and software solutions for Nortel Enterprise Solutions and is happy to now include Avaya, a global leader in enterprise communications systems, software and services.12/8/2010
IVR Technologies Working with CounterPath to Provide Flexible VoIP SolutionIVR Technologies, Inc., a software developer of IP-based enhanced services, SIP trunking and real-time billing solutions, has joined with CounterPath Corporation, a provider of desktop and mobile VoIP software products and solutions, to offer service providers an end-to-end solution that drives revenue and subscribers to their networks while reducing operating costs and increasing customer loyalty.11/15/2010
IVR Provider Voxeo Delivers 3 Trillion VoIP Packets and Counting with SIP ServerBuilt on the IVR provider's carrier-grade Host Media Processing engine, the Prophecy SIP Media Server has "played, recorded and conferenced its way through over three trillion VoIP packets since 1999."11/10/2010
Ocular Technologies Brings Altitude's SIP Server to South African Contact CentersSouth African professional services provider Ocular Technologies has begun offering its clients one such IP contact center solution: Altitude Software's vBox 4.0, a new version of the Portuguese contact center software provider's SIP Server. Altitude's vBox 4.0 was designed to allow organizations of all sizes to deploy multimedia IP contact center solutions very quickly.11/4/2010
SIP Trunking Provider IntelePeer on Fastest 100 Growing Private Companies ListIntelePeer has been ranked by San Francisco Business Times, partnering with PricewaterhouseCoopers, No. 28 on its Fast 100 Growing Private Companies List. The company provides SIP Trunking and voice peering infrastructure to directly exchange voice traffic over IP or legacy TDM networks between any application and any telephony device.11/3/2010
Kontron Unveils AdvancedMC Packet Processor ModuleKontron, a provider of embedded computer technology or "ECT" solutions, announced the release of its AdvancedMC or "AMC" packet processor module based on Cavium Networks Octeon II CN6335 MIPS64 6-core processor.10/22/2010
ITEXPO: IVR Technologies Partners With Voxbone to Deliver Global SIP Trunking SolutionIVR Technologies Inc. and Voxbone announced today at ITEXPO, the companies have joined forces to provide local, 800 and iNum access to IVR Technologies' Talking SIP Enhanced services platform, as well as its real-time SIP Trunking services.10/5/2010
ITEXPO: Real-Time SIP Trunking Module Now Available from IVR TechnologiesIP-based enhanced services and real-time billing solutions developer, IVR Technologies Inc., has announced the release of its real-time SIP Trunking module.This latest module has been developed to seamlessly integrate with the company's Talking SIP platform, which is expected to add to its robust suite of innovative and revenue driving applications.10/4/2010
IVR: Voxeo Developer Portal Reaches Out to Telephony, Web DevelopersFor Telephony developers, company officials say, Voxeo's Evolution developer portal provides "free hosted access to our Prophecy Platform, resources, and technical support for the creation of Interactive Voice Response, VoIP and voice recognition applications, integrated with modern XML and Web development solutions."9/10/2010
SMS and IM: Why Aren't You Using Them More for Customer Service?If the rosiest estimates are to be believed, there could be as many as 4 billion mobile phone subscribers worldwide, according to a recent white paper from IVR solutions provider Voxeo.8/25/2010
IVR and 360networks Provide Carriers Single Source VoIP and Billing AppsIVR Technologies, Inc., a software developer of IP-based enhanced services, SIP trunking and real-time billing solutions, and 360networks have successfully completed the interoperability testing.8/23/2010
100 Percent Uptime SLA Now Available from VoxeoThe company's text messaging application platform is used by enterprises to send time-critical text notifications to cell phones. This platform is also used to deliver self-service solutions that will automatically respond to text requests from any cell phone.8/3/2010
Nuance Technology Integrated into ZTE's Global Mobile Handset PortfolioAs mobile handset market is evolving rapidly, business enterprises in the mobile industry are seeking for assessment of the technical and competitive landscape, for a high return on investment opportunities, for sweet spots in the value chain, and for value propositions of the industry.8/2/2010
IVR Provider Voxeo Announces Tropo.com Source Code Now Free, Offers International SMS for DevelopersVoxeo officials said the new Tropo source release, "demonstrates that cloud computing vendors can subscribe fully to open-source ideals, and avoid the proprietary lock-in typically found in cloud services."7/26/2010
Nuance Connects More Firms and Callers Via New SpeechAttendant v11Nuance is enabling these tools to become even more popular with callers and organizations thanks to enhancements it has incorporated in its new SpeechAttendant v11 solution. These include:7/22/2010
Seven Ways Enterprises Actually Use IVRCustom IVR. Voxeo's free Web-based Evolution customer and developer portal is for enterprise Web and telephony developers alike to create custom IVR applications. VoiceWorks IVR applications run on the Voxeo Prophecy IVR Platform and Prophecy IVR Hosting products.6/24/2010
Voiance to Help Companies Cross Language BarriersThe 11th annual Call Center Week that is being hosted by Customer Management is slated for June16-17, 2010 at Caesars Palace in Las Vegas. Voiance Language Services, one of the reputed providers of Over-the-Phone Interpretation in the United States, has announced that it will be exhibiting there at booth No.3.6/17/2010
Voxeo Expands Free International Developer Program, Includes International SMS NumbersVoxeo's developer portal provides free hosted access to the Prophecy Platform, and also resources. In addition, it also offers technical support for the easy creation of IVR, voice recognition, VoIP, SMS or communications applications.5/26/2010
IGC Offers a Smarter Way to View, Annotate and Publish ContentContent security has recently gained importance for many commercial, industrial, and government facilities. Informative Graphics Corporation"IGC," a developer of commercial software products for viewing, collaboration and redaction and an accredited Designed for EMC partner, has announced that it will be demonstrating the newest version of its Brava! 6.2 web-based viewing and collaboration tool for EMC Documentum Webtop 6.5.5/12/2010
One of the World's Largest Providers of Mobile Devices Chooses ApptusApptus Technologies has been selected by one of the world's largest global providers of mobile multimedia devices to create a search and recommendation engine for their mobile entertainment portal.4/28/2010
Talking SIP 3.7 Now Available from IVR TechnologiesBy offering a new Hosted Call Center module, Talking SIP 3.7 continues to build on the value proposition of the product. It also further delivers on Talking SIP's mandate of driving revenue and margin to the service provider's network while helping to attract subscribers and reduce customer churn.4/6/2010
Google Android Users Now Have Ability to Use Talking SIP MobileIVR Technologies announced the release of an application for Mobile International Toll Bypass for Google Android users. This is an extension of the company's Talking SIP Mobile smartphone line, which is already available for Blackberry, Windows Mobile and iPhone.3/23/2010
New Wave Conferencing: So Many Choices!When it comes to audio conferencing, a lot of businesses have stuck with what they know: paying anywhere from 8 to 10 cents a minute per participant, using a dedicated dial-in number, narrowband voice calls, and maybe call recording thrown in as an additional bone. Alternatively, monthly flat-rate dialing plans provide an option for $50 to $60 a month with a plan allowing x-number of participants able to do unlimited conference calling.3/15/2010
AireSpring Releases New Integrated Analog Voice and Data ProductLos Angeles-based AireSpring, a provider of VoIP/SIP trunking products, has announced the release of their new integrated analog voice and data product "Dynamic X SMB."3/2/2010
Performance Technologies Intros SIP-based Xpress Product LinePerformance Technologies, a provider of advanced network communications solutions, has introduced its new portfolio of Session Initiation Protocol or SIP based applications named Xpress. The product line will enable infrastructure targeted towards carriers deploying next-generation network or NGN architectures.2/16/2010
Google Voice? Great. Google Apps? Okay. Google Wave? Uh...Three big announcements from Google, the company much in the news these days for one thing or another:2/9/2010
IVR Provider Forms Strategic Partnerships for Voice BiometricsThese agreements will allow both existing and prospective Voxeo customers to easily try, test and deploy voice biometrics as part of existing or new applications on Voxeo's network.2/9/2010
IVR Provider Announces Eighth Acquisition at ITEXPO EastAccording to officials with Voxeo, the announcement marks the company's eighth acquisition in the last two years and will allow the company to build upon their strategy to, "enable unified self-service and unified communications applications across voice, video, SMS, USSD, IM and the mobile Web."1/20/2010
Bubble, PortaOne Offer Convergent Voice/Broadband BillingBubble provides a mix of scalable and affordable telephony and DSL-based wireless/fixed broadband services for several thousand English households and businesses.6/9/2009
Telesoft Technologies Acquires Think Engine NetworksIts NEBS3 compliant MCIAS announcement servers and CX Exchange Network Media Servers are considered to be a cost-effective and highly scalable family of carrier-class media server platforms with proven interoperability with leading switch vendors. They deliver advanced network media solutions in VoIP networks as well as in traditional AIN and TDM circuit switched and mixed network environments.3/23/2009
Runway, Runway, RunwayIn the world of high-technology start-up companies the term runway is often used to describe the amount of time and cash a company requires to get to profitability or, at a minimum, to their next round of financing. In fact, it is probably safe to say that if you were a fly on the wall in the Venture Capitalists' (VC) conference rooms of Sand Hill Road, or the boardrooms of many a venture-backed startup, you would have heard more discussions of runway than in the pilot training rooms for many airlines.3/13/2009
CyberTech's New World of Call Recording and MonitoringCyberTech NA, formerly A-Vox Solutions, is a CyberTech International company that delivers reliable, cost-effective solutions for voice recording, call recording, telephone recording and quality monitoring. These solutions can be used for screen recording, incident management, and call statistics. They enable organizations to achieve high levels of performance, quality assurance and liability protection.3/2/2009
The High Availability Imperative - OpenSAF Enables Next Generation Networks to Meet High Availability DemandsNearly every person and organization across the globe is engaged on a daily basis with communications networks. The ability to communicate electronically has become intertwined with many important aspects of how we maintain safety and security, conduct business, entertain, manage our lives, and connect with friends and family. When the ability to communicate is interrupted the impact can range from frustration to catastrophe. Providers of communications network equipment bare a significant responsibility to ensure that the ability to communicate is available 24 X 7 without interruption.2/27/2009
ECT Wins Major Ring Back Tone ContractsThe company's offerings are based on the INtellECT Next-Generation Intelligent Network and Service Delivery Platform and help businesses to lower capital and operative costs of technology while allowing them to pay attention to ways they can make communications more efficient and personalized.2/26/2009
Using SIP for Flexible Integration in Call CentersThe Session Initiation Protocol (SIP) establishes and terminates multimedia communication sessions such as voice and video over IP. It is rapidly becoming the standard telephony protocol in contact centers because it facilitates the integration of third-party applications, enables encryption and avoids the need to invest in expensive proprietary hardware. SIP also lets call centers protect their previous investments by helping to incorporate existing infrastructure with new solutions.2/26/2009
Commetrex Intros BladeWare IP-Fax Interop Test SuiteA ready-to-test system, BladeWare FITS is comprised of a client application based on the BladeWare stand-alone IP-based media server that provides the developer with a T.38 and G.711 pass-through interoperability testing facility.1/29/2009
Looking Ahead to 2009 with JDSUJDSU serves the telecommunications market, providing communications test and measurement solutions and optical products for telcos, cable operators, and network equipment manufacturers. Jerry Gentile, vice president in JDSU's Communications Test & Measurement business segment spoke to TMCnet about the year that's just coming to a close and his firm's outlook on 2009. Gentile also addressed several trends currently shaping the IP Communications industry landscape.12/23/2008
Esker's New Fax Forward Program Optimizes Business DocumentationThe Fax Forward program provides access to a variety of resources to address a number of objectives including improvement of business process performance where fax communication is prevalent such as order-to-cash and procure-to-pay cycles.12/2/2008
APEX Voice Communications Launches Dynamic Video GeneratorAPEX Voice Communications has announced the availability of a Dynamic Video Generator (DVG) for its OmniVox3D Service Delivery Platform (SDP).11/13/2008
ACMC Goes Live with Sunquest Information Systems, Inc.With all the talk about efficient medical care, one medical center is setting an example for the rest to follow with the help of Sunquest Information Systems, Inc. Sunquest announced that the Ohio-based Ashtabula County Medical Center (ACMC) has gone live with its implementation of the Sunquest Laboratory Information System (LIS) and Sunquest CoPathPlus Anatomic Pathology System.10/13/2008
Pronexus Releases RAD Tool for Telephony ApplicationsPronexus, a provider of IVR development Toolkits in a Visual studio .Net environment, today announced the release of VBVoice 5.6, their Rapid Application Development (RAD) environment for creating scalable and flexible telephony applications such as speech-enabled IVRs and VoIP applications.9/16/2008
Oracle Releases Communications Converged Application ServerOracle has announced the availability of Oracle Communications Converged Application Server 4.0, which was earlier called BEA WebLogic SIP Server.9/16/2008
At ITEXPO West, Voxeo Touts Ease of Voice App Development for Web ProgrammersProphecy is built entirely on open, modern standards and is designed to be as easy to install as a piece of consumer software, thereby avoiding complex server requirements and expensive on-site vendor installation. It has the world's only totally standards-compliant VoiceXML browser, a wide-used CCXML browser and the Prophecy Designer — a friendly, Visio-like, Web-based tool for voice application design and development.9/16/2008
Aastra Reveals Enhanced SMB Products and Services at ITEXPOAs a provider of standards-based SIP Telephones and IP PBX's, Aastra Telecom today announced a variety of new products and service enhancement initiatives for small businesses at the INTERNET TELEPHONY Conference and EXPO in Los Angeles.9/16/2008
MTI Enhances SIP-Based Call Progress Analysis CapabilitiesMessage Technologies Inc. (MTI) has announced at ITEXPO West 2008 the availability of enhanced SIP-Based Call Progress Analysis (eCPA) capabilities as an extension to the MTI Outbound IVR solution.9/15/2008
Voxeo Follows Record Growth with Global Expansion Plan for IVR, VoIP OfferingsFor the period of July 2007 to June 2008, Voxeo's revenue increased 99.7 percent compared to the prior 12-month period. In North America and Europe, revenues grew 94 percent and 470 percent respectively. Voxeo says its performance significantly outpaced revenue growth seen by a peer group of eighteen leading public SaaS companies, which saw a 48 percent mean increase in revenues over the same period.8/20/2008
Acme Packet: Conversion from TDM to IP a Major Trend in Today's Contact CentersContact centers today — like all businesses — rely on modern tools like e-mail, instant messaging and data services for internal communications.8/20/2008
Voxeo One Step Closer to IVR / Speech Recognition Platform Goals with Release of Prophecy 9Interactive voice response (IVR) platforms and services company Voxeo on Tuesday launched Prophecy 9, the latest release of its platform for speech, SIP-based VoIP and IVR solutions.8/20/2008
IVR's Voxeo Releases Cost-Saving Prophecy 9 SIP-Based VoIP PlatformUpgrading its free, downloadable platform and touting it as a user-friendly cost-savings measure during this slower economy, an Orlando, Florida-based company today released a new version of its flagship speech, SIP, VoIP and IVR solutions product.8/19/2008
Dutch Cable SIP Exchange Project Completes Interop Testing with XConnect Peering System and Nokia Siemens hiQ VoIP PlatformThe Dutch Cable SIP Exchange project (SIPX), an initiative of the Dutch cable industry, announced successful interoperability testing between the organization's peering system, provided by XConnect Global Networks, and the Nokia Siemens Networks hiQ VoIP platform.8/7/2008
Power Integrations Announces New Package for its TOPSwitch-HX Products of ICsPower Integrations, a specialist in the field of integrated-circuit technology for the power conversion market through their series of high-voltage analog integrated circuits (ICs), has just launched another new, ultra-low-profile eSIP-L package style for its popular TOPSwitch-HX family of AC-DC power conversion ICs.7/18/2008
LiveVox IVR Co. Earns Patent for Hosted VoIP Dialer SolutionWith this, LiveVox has become the first company to offer a VoIP dialer without using the public Internet and has strengthened its position as an innovation leader, officials say.7/17/2008
Shocking Connection Enables ESD Solution for PCB and IC Package DesignBecoming a Cadence connections member, Shocking Technologies, a provider of Voltage Switchable Dielectric (VSD) materials, has announced that it has joined the Cadence Connections program. Cadence Design Systems and Shocking Technologies have agreed to work together to integrate Shocking's VSD technology into Cadence Allegro products.7/15/2008
Verizon Business Intros Open Hosted Speech ServicesVerizon Business has introduced a new Open Hosted Speech Services (OHSS) which enables customer to create and host their own speech applications at the same time using Verizon Business' broader speech platform. This includes interactive voice-recognition services.7/11/2008
Rapid Link Announces Private SIP Trunking Services at Carrier HotelsRapid Link is now accepting orders for SIP trunks directly connected to its private network facilities in addition to its existing Internet-based services.7/10/2008
IVR and Voxbone Partner to Extend Reach of Carrier SIP ApplicationsIVR Technologies, a software developer of IP-based enhanced services and real-time billing solutions, and Voxbone SA, a worldwide provider of local telephone numbers and VoIP transport to communications service providers and business, have joined forces to extend the reach of carriers' SIP-based applications to subscribers around the world.7/9/2008
Aspect Software Acquires BlueNote NetworksAspect Software announced Wednesday that it has acquired the assets of Tewksbury, Massachusetts-based BlueNote Networks.7/9/2008
Junction Networks to Bring VoIP Service, SIP Trunking to MicrosoftThe Response Point Service Pack 1 will feature services from Junction Networks pre-configured for simple account activation and maintenance, the companies say. According to Microsoft, the SIP-based voice service from Junction Networks is pre-configured in the Response Point Administrator software.7/9/2008
Microlog to Upgrade Virginia Lottery IVR SystemThe upgrades, expected to be operational before the end of the 2008 calendar year, will bring Lottery players an even more customer-friendly experience, according to the companies.7/1/2008
Zultys Appoints Steve Rothenberg as New CEOZultys Technologies has appointed Steve Rothenberg has its new CEO. Rothenberg will also serve on the company's board of directors.6/26/2008
Santa Clara Valley Health and Hospital Picks pulsevoice IVR SolutionPulse voice, Inc., a provider of intelligent communications solutions for business and government organizations has signed an agreement with the Santa Clara Valley Health and Hospital System involving its Interactive Voice Response (IVR) solution.6/24/2008
VoX Communications Partners with Rudder Corp to Deliver SIP-based Digital Phone SolutionVoIP broadband telephone services provider Pervasip Corporation has informed that its wholly-owned subsidiary VoX Communications Corporation has teamed up with IPTV provider Rudder Capital Corporation to develop a SIP-based digital phone solution.6/24/2008
Cox Business Commits to Advanced Voice Services after Joining SIP ForumCox Business recently announced its collaboration with the SIP Forum, stating that it is the first multiple system cable operator (MSO) to do so.6/18/2008
Acme Packet Extends Service Accountability ToolsetAcme Packet announced extensions to the way Acme Packet's Net-Net family of session border controllers (SBC), multiservice security gateways (MSG) and session routing proxies (SRP) are managed.6/13/2008
JAJAH Picked to Enable Value-added Services from MailVisionJAJAH, a managed services provider in IP-telecommunications, announced today that it will handle call termination and a range of value-added-services of mobile softphone developer MailVision.6/13/2008
Elephant Talk Turns to Performance Technologies to Enhance Service OfferingsPerformance Technologies, a developer of communication platforms and systems, announced that Elephant Talk, an international telecom and multimedia content distributor, has put into service the company's SEGway STP Signalling solution in an effort to provide advanced mobile service offerings, including SMS-based chat, mobile games and mobile eCommerce services to its customers.6/12/2008
Report: 3G IP-Based Mobile TV Services to See Growing DemandMobile operators will use their own networks, and simply stream 3G mobile TV services to offer more content, according to In-Stat. Yet video quality may not be as consistent as it is with other forms of mobile TV technology, officials at the hi-tech market research firm say.6/9/2008
Voxeo IVR and SIP-based VoIP Available as OEM PlatformsVoxeo customers will be able to OEM Voxeo's IVR and SIP VoIP platforms, providing the same proven platform Voxeo has developed over the years, with their own branding.6/6/2008
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Voxeo IVR Videos
Creating Text Messaging ApplicationsDan York talks on how to create a text message Application» Watch Video 
Emerging Tech TalkVoxeo CEO Jonathan Taylor on Prophecy 10 and the 16,000 call demo sytem» Watch Video 
Voxeo at ITEXPO West 2009TMC's Erik Linask speaks with Dan York, Director of Conversations, Voxeo» Watch Video Prophecy IVR Platform Easy InstallationThis video introduces several key features and shows how easy it is to download and install Prophecy.Feature OverviewThis video demonstrates Prophecy's ability to accept a phone call immediately after installation and gives a quick tour of the Prophecy management console and other features. |
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