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July 09, 2008
Aspect Software Acquires BlueNote Networks
By Anshu Shrivastava, TMCnet Contributing Editor
Aspect Software announced Wednesday that it has acquired the assets of Tewksbury, Massachusetts-based BlueNote Networks (News - Alert).
The acquisition enables Aspect Software customers to extend session initiation protocol (SIP
)-based voice, video and other interactive communication services to enterprise users as an integral part of a service oriented architecture (SOA).
)-based voice, video and other interactive communication services to enterprise users as an integral part of a service oriented architecture (SOA).Aspect (News - Alert) Software’s officials said that this announcement furthers the company’s recently announced strategy surrounding unified communications for the contact center with the addition of IT-ready, software-based products that communications-enable business processes (CEBP).
With the help of this acquisition, officials pointed out, Aspect can now deliver the features, services and tools necessary for building and deploying interactive communications as Web services in enterprise applications architecture.
Jim Foy, CEO at Aspect Software, stated that the addition of BlueNote Networks’ intellectual property allows Aspect to further enhance the way customers implement their unified communications for the contact center strategies.
He also said that the acquisition adds the ability to seamlessly communications-enable business processes and make these interactive, multi-channel capabilities easily available to contact center agents and knowledge workers alike.
Michael Regan, a co-founder and vice president of engineering at BlueNote Networks, will be joining Aspect as vice president of the unified IP development division.
development division. “I am thrilled to be joining Aspect in the midst of its strategy to inform the market about how unified communications for the contact center can really transform the way companies interact with their customers,” said Regan.
The companies did not disclose the terms of the transactions or the financial details.
In a March announcement, Aspect said that unified communications for the contact center streamlines and enhances customer-facing business processes by providing organizations with complete visibility and control.
In addition, company also said that it enables businesses to seamlessly extend those processes beyond the traditional boundaries of the contact center to reach knowledge workers or subject matter experts in the enterprise in order to enhance collaboration.
Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Jim Cossetta, President, CEO, 4What Interactive, Creators of The VoIPTrainer, brought to you by 4What Interactive (News - Alert).
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