Voxeo, a provider of unlocked communications solutions, and 2Share, a provider in the area of hosting voice technologies, announced a partnership through which they intend to deliver unified self-service solutions for phone channels such as IVR, SMS, instant messaging, and others to countries like Bahrain, Kuwait, Qatar, Saudi Arabia, United Arab Emirates and Egypt.   

The system provided by this new partnership does not require customers to deploy new hardware/software or employ IT staff.

2Share is supposedly the first company in the Arab world that implements a complete unified Voice Portal based on Arabic speech-enabled voice portals for Telco operators, E-Government and public contents providers. 2Share is a 100-percent Saudi owned company, based in Riyadh, and deals in speech and voice solutions, mobile applications development, enterprise communications, IVR and hosting solutions, media and content development and hosting. It offers solutions for the travel industry, e-government, operators and service providers, infotainment voice portals, and other services based on Voxeo's (News - Alert) technologies.

Expressing their excitement about the new partnership, officials with 2Share asserted that for them Voxeo is a strategic partner for the delivery of voice-enabled hosted services. By partnering with Voxeo, they are a step closer to their vision of being the largest Arabic company in hosted voice services in the Middle Eastern market. They are looking forward to working with Voxeo in this promising market.

Voxeo claimed that its Prophecy solution is a communications platform that makes it easy for companies to interact with people in ways that improve service, drive sales, and lower costs. Users can take advantage of Prophecy to deliver everything from speech-driven self-service and outbound IVR to unified communications and innovative SIP applications. Its VoiceObjects (News - Alert) is the most powerful application creation, management and analytics software.

By deploying both these solutions from Voxeo, 2Share can now provide solutions and services that help businesses improve customer experience and customer loyalty while at the same time, customer service costs decrease.

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