The National Congress of Company-Customer Relations conference is a premier client-customer relationship event in Latin America. In its annual award giving ceremony, Brazil's CONAREC honored Convergys Corporation for the fifth consecutive year with the Best Call Center IVR Provider award.

Presented by Consumidor Moderno magazine and the Brazilian publishing concern Grupo Padrao and held in Sao Paulo, the Congress selected Convergys’ (News - Alert) IVR solution based on a survey of the IVR user market in Brazil.     

Convergys’ IVR solution is part of Convergys’ innovative Intelligent Interactive solutions portfolio, which includes voice self-service and real-time decision solutions to help drive increased customer loyalty, deliver intuitive and personalized interactions, manage customer credits, and facilitate bill collections.

It provides solutions that drive more value from the relationships that clients have with their customers. Innovative technologies, domain expertise, operational excellence have all contributed to process improvement and actionable business insight clients globally. Its industry-leading technologies and services take advantage of their experience to provide solutions that balance customer satisfaction with cost effectiveness.  

Renato Ciuchini, vice president of Latin America Technology Sales and Solutions for Convergys appreciated the honor, “We thank the Congress for honoring Convergys with this award, which recognizes the vital role our advanced customer care technology plays in helping our clients worldwide build and sustain lasting and profitable customer relationships throughout the customer relationship life-cycle.”

Headquartered in Cincinnati, Ohio, Convergys has 65,000 employees in 66 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia.

On March 29, 2010 Convergys Corporation announced that it had won top honors as “BPO Company of the Year,” the most sought-after recognition at the 2010 International ICT Awards ceremony in Manila.