Demand IVR and speech recognition provider Resolvity, Inc. has launched a cloud telephony product called VoiceGain, aimed at small to medium-sized businesses in India.

Company officials said Resolvity is bringing its U.S.-based IVR platform to the Indian market to allow call centers to deploy its cloud telephony and hosted IVR technologies.

“Resolvity’s cloud speech IVR platform processes over 60 million inbound and outbound customer calls annually for Fortune 1000 companies in the U.S.,” Arun Santhebennur, co-founder and CEO of Resolvity, said in a company statement. “We are now bringing the same scalable technology platform and years of expertise in state-of-the-art cloud telephony and hosted IVR solutions to the Indian SME market.”

VoiceGain is a cloud telephony solution that allows SMEs manage and track telephone sales inquiries and leads. The platform allows sales inquiries to be routed in real time to their field sales personnel on their mobile phone. It also helps businesses offer customer support with a virtual call center technology infrastructure on a pay-per-use model.

Professional telephony and PBX (News - Alert) systems for customer call management and CRM have been restricted to large enterprises such as banks, telecom and insurance companies who have the capital to procure and integrate such systems with their IT infrastructure, according to Sudhir Shenoy, senior vice president, Resolvity India.

“VoiceGain will now allow SME businesses to leverage the same telephony capabilities as a large corporate and allow them to serve their prospects and customers professionally 24/7 on a pay-per-use model,” Shenoy said.

VoiceGain Pro is a cloud telephony service that helps growing businesses provide a more professional caller experience to their prospects and customers and allows businesses to automate customer inquiries and route the “high value high priority” calls to service and sales staff immediately. Businesses also get access to a web portal where they can listen to call recordings and analyze call metrics along with analytics and reporting.

Resolvity’s on-demand IVR solutions process more than 60 million inbound and outbound customer calls annually.

Last month, Resolvity was awarded U.S. patent 8,086,444 for a Method and System for Grammar Relaxation for Automated Speech Recognition (ASR) systems, TMCnet reported.

Officials with Resolvity said that ASR systems take a spoken utterance as input and use a grammar to assign word sequences and interpretation of the utterance.

“This method automatically modifies grammars by adding new grammar components or reducing the importance of existing grammar components based on the analysis of the occurrence of these components in the original grammar,” said Dr. Jacek Jarmulak, Resolvity’s senior scientist and an inventor of the method.