Reduced Total Cost of Ownership

Plum’s VoiceXML IVR software and solutions offer unparalleled price/performance. Plum customers are benefiting from technology created from the collective R&D of America’s leading telecommunications and technology companies. The result is mature, highly reliable IVR software solutions at a fraction of the cost of comparable proprietary solutions. 

Lower development and integration costs – As a general rule, creating a full-featured call script and implementing that call script with back-end data integration is faster, easier and less expensive with VoiceXML (News - Alert) scripting than with competitive technologies.

Cost-effective hardware setup and maintenance – Plum systems are constructed from top-of-the-line commodity hardware. This lowers initial costs, thanks to substantial competition among hardware vendors. Furthermore, the use of standard hardware enables businesses to deploy Plum systems using the same infrastructure (racks, power systems, etc.) that support standard enterprise IT systems.

Streamlined application change process – Applications deployed on Plum systems are considerably easier to maintain and upgrade, primarily thanks to the open nature of Plum’s VoiceXML platform. Changing prompts or altering call script structure can be accomplished quickly, without even shutting down the Plum system or interrupting calls.

Flexibility

Plum’s VoiceXML IVR provides for:

Future deployment options – Plum offers onsite IVR systems and hosted IVR services through its network of data centers. Companies deploy applications via both onsite systems and Plum's hosted network to support off-site redundancy and failover. VoiceXML IVR applications may also be deployed at any customer site anywhere in the world and applications can be controlled from any web server. The same IVR applications can run simultaneously on Plum's hosted IVR platform or on systems at customer sites.

Software and Application Upgrades – VoiceXML applications are open and can be programmed by web developers. Developers can improve application functionality by using speech recognition engines or text-to-speech to both collect and deliver information to callers and automate complex call processes. As these technologies improve and are upgraded, application functionality can be enhanced without the need to modify the core VoiceXML code base. 

Easy and Affordable Scaling – VoiceXML allows application code and logic to live on a web server and can be separated from an IVR System or hosted platform. System capacity can be easily increased without affecting application code or uptime. Gateways can be located in multiple locations, and one VoiceXML application can run simultaneously on many independent and dispersed gateways.