IVR

TMCnet IVR Week in Review
It was a busy week in the IVR sector. Here are some of the major stories from TMCnet.
5/5/2012

ClinTest Voice v4.0 Adds New Validation Tools for Automated IVR Systems
RealityCorp has released a major eClinical functional testing product, ClinTest Voice v4.0. This ClinTest Voice upgrade includes features and enhancements that allow for a diverse, complex and dynamic IVR systems accommodation, using automated validation technology.
4/12/2012

Vangard Voice in Pact with BellHawk Systems to Offer Voice-Directed Productivity Tools
Vangard Voice Systems, in partnership with BellHawk Systems Corporation (BellHawk), is offering voice-directed productivity enhancements to cloud-based warehouse, manufacturing and supply chain management solutions. BellHawk's combination of web-mobile barcode and RFID operations tracking technology with Vangard's completely mobile and cloud-compliant voice solution will offer hands-free voice productivity to mid-sized industrial organizations such as manufacturers and food processors.
3/14/2012

Microsoft's Researchers draw from Star Trek, Develop Universal Translator
One of Microsoft's newest developments is a system that allows users to speak in any language, translate what was said into another language and produce the translated audio. The speech translation system takes just an hour to learn a user's speech patterns. But the result is the successful conversion of every spoken word into a crisp recording in up to 26 languages.
3/13/2012

TransEngen Enhances its Range of Transaction Processing Solutions
TransEngen, Inc. recently confirmed that it had branched out and spread payments footprint to include patient kiosks and IVR. This move will now ensure that the company has more ways for patient payment collections and management. TransEngen is committed to increasing its expansion strategy and incorporating additional distribution channels.
2/17/2012

Optimized Business's Ben Navon on Hosted IVR, Dialing, Routing
You are responsible for your company's contact center operations. At the top of your wish list is replacing the ACDs, IVRs and predictive dialers. These vital applications and boxes are several years old; the downturn had kiboshed earlier plans to kick them to the curb. Equally if not importantly they do not support vital new and cost-effective customer-popular channels such as chat, SMS/text and outbound notification.
7/25/2011

Avtex to Offer Microsoft Tellme Integrated Voice Response (IVR) Service
Avtex, a provider of integrated, interaction solutions, announced that it is now a partner of Microsoft Tellme and will be selling and deploying the Microsoft Tellme Integrated Voice Response (IVR) service.
7/18/2011

New Version of Cellcrypt Mobile Encrypted Voice Calling Application for Android Released
Use of cell phones for discussing sensitive and confidential information is no longer secure. Interception threat level has increased lately as hackers have developed, demonstrated and published details of low-cost air-interface interception equipment.
6/16/2011

Silent VVM Mobile Client Powers MetroPCS' Voice Mail
Silent Communication's visual voicemail (Silent VVM) mobile client has been deployed to power MetroPCS' new Visual Voice Mail and Visual Voice Mail Plus services. Thanks to the company's serverless Device and Network Agnostic (DANA) deployment technology, MetroPCS will be able to introduce its full-featured Visual Voice Mail services to Android-powered devices in its portfolio.
6/7/2011

Enterprise Integration Group Patented Technology Improves Speech Recognition IVR Systems
Enterprise Integration Group (EIG) has been quietly solving difficult user interface design problems, while other companies have been focused on patenting speech recognition technology. The company's latest patent, "Method and System for Interjecting Comments to Improve Information Presentation in Spoken User Interfaces," includes ShadowPrompt, or a mechanism for prompting speech and touch-tone in IVR.
6/2/2011

Survey Signals Need for Integrated Multi-Channel Platform Solutions
In a recent Twitter survey, "How Can Customer Service Better Serve You?" Nuance, a provider of speech and customer interaction solutions, finds that consumers are frequently in contact with customer care - both proactively and reactively.
4/25/2011

TARGUSinfo's Lead Scoring Solutions Power Marketing Architects' IVR System
TARGUSinfo, a provider of On-Demand Insight, announced its On-Demand Identification and On-Demand Lead Scoring solutions are powering Voce, the interactive voice response (IVR) system of Marketing Architects, a full-service advertising agency.
3/2/2011

Version 7.2 of Teletrak Released By TimeCentre
The latest version of Teletrak has been released by TimeCentre, which announced that the VoIP-based mobile tracking solution is now available in the version 7.2 product line.
2/24/2011

Global Bilgi Ensures that Turkcell Maintains Market Lead
Voice signature Technology offered by Turkcell's subsidiary Global Bilgi has grown rapidly, recording one of the fastest growth rates in voice signature application users in one year, a press release announced.
2/16/2011

Voxeo's Technology Enables Israel's Lexifone to Offer Voice Translation Service
Voxeo, a dealer in unlocking neglected value of communications solutions with open standards, announced in a press release,that its technology and hosting services have been selected by Israel-based Lexifone Communication Systems, to offer a new Lexifone voice translation service that works on any phone - whether it be mobile or landline.
2/16/2011

Verizon Landline Business Extends Use of Nexidia OnDemand Solution
The Verizon landline business unit has extended the use of Nexidia's OnDemand solution into a three-year engagement. Nexidia is an audio and video search company.
2/8/2011

Malaysians Warned To Beware Of IVR-based Bank Scam
The Malaysian newspaper The Star today reported that citizens of that country are being warned about an interactive voice response (IVR) based scam attempting to lure them to enter their bank details into the IVR system, after informing call recipients that they owe the bank money.
2/4/2011

India's Reserve Bank Now Requires Additional Security Step for IVR Transactions
In an effort to help lower the incidence of credit card fraud in India, the nation's central bank recently issued a directive to financial institutions to add another layer of security to Interactive Voice Response (IVR) transactions and other phone-based payments.
2/4/2011

IPv4 Hits the Wall; Cloud Summit Panelists, Others Offer Analysis
If you're a communications industry veteran, you are probably aware of the issue of IPv4 network address exhaust. Indeed, we've all been hearing about this eventuality for years. But this issue, which faded for a while, recently has made a big comeback. The reason why is now crystal clear: The last remaining IPv4 /8 address blocks were allocated last week. And yesterday at ITEXPO East 2011, the Internet Society, ICANN and IANA made an announcement about the end of IPv4 address allocations. ==
2/4/2011

Vringo Debuts Video Ringtone Service with Orange UK
Vringo, Inc., a provider of video ringtones and next generation personalization solutions for mobile devices, commercially launched its video ringtone platform service with Orange UK, a mobile communications company.
2/4/2011

Wavelink adds new features to Speakeasy voice solution
Wavelink Corporation's Speakeasy voice solution is now available with new features that provide greater flexibility and further accuracy to voice recognition while increasing speed of implementation. The enhancement follows the recent introduction of Wavelink Terminal Emulation 7.3 with enhancements to the Speakeasy.
2/3/2011

Medallia Wins 2010 Product of the Year Award
Medallia, a provider of SaaS Customer Experience Management (CEM) solutions, announced that Medallia Contact Center has received a 2010 Product of the Year Award from Technology Marketing Corporation's Customer Interaction Solutions magazine.
2/3/2011

Voxeo's IVR Products Touted for Use by Travel and Transportation Industry
Voxeo officials are their Prophecy Premise IVR and Prophecy IVR Hosting products for use by the travel and transportation industry, among others, citing recent projects by customers and VoiceWorks Partners to create and deploy IVR applications.
2/3/2011

Voice Mobility and AVST Sign License Agreement for UC Cloud Technology
Voice Mobility International, a developer of unified communications, completed signing a 10-year license agreement with Applied Voice & Speech Technologies (AVST), a developer of Unified Communications solutions, a press release stated.
2/2/2011

What's Holding Back IVR-Based Post-Call Customer Surveying?
Technologies don't have friends, but if they did, you can be fairly certain that the interactive voice response (IVR) system would be eating alone in the school cafeteria. Despite new advancements in technology that make IVRs, including IVR-based post-call surveys, easy to build, maintain and troubleshoot, the public has a long memory of the bad, old days when IVRs were clunky, awkward systems whose sole purpose seemed to be to drive customers away.
2/2/2011

OpinionLab Expands its Feedback-Translation Tool Features
OpinionLab, a dealer in real-time voice-of-customer (VOC) listening technologies, asserted that a new feature has been integrated into its feedback-translation tool - a new language recognition and translation engine that can translate customer feedback into more than 30 languages. With this service, companies can streamline interpretation of global customer feedback for better identification without worrying about its place of origin and type of language.
2/1/2011

IVR: Nuance Communications Intros Latest VocalPassword and FreeSpeech Solutions
Speech solutions specialist Nuance Communications, Inc., has introduced Version 7.0 of Nuance VocalPassword and Nuance FreeSpeech. These solutions are designed for customer-facing voice biometrics deployments that can manage millions of voiceprints and help address the security demands of leading financial institutions, telecom service providers, healthcare providers, enterprises, and law enforcement and government agencies.
1/31/2011

Vocalabs Survey Shows Apple Leading in IVR Call Satisfaction
Vocal Laboratories, Inc. (Vocalabs), a provider of third-party, independent research data that measures customer satisfaction, has revealed the results of its latest survey on phone-based customer service for 2010.
1/28/2011

Mobile Marketing Association Forms IVR Committee
To offer direct communication with consumers, anytime and anyplace, the MMA (Mobile Marketing Association) has decided to form the MMA Interactive Voice Response (IVR) Committee.
1/27/2011

Who Are You, Really? Nuance's New Voice Biometrics Solutions Enables the Answer
Are you who you claim you are? This is a vital question that must be asked to protect customers' identities and corporate information and networks. Nuance has developed new means to help provide the answers via Version 7.0 (v7) of Nuance VocalPassword and Nuance FreeSpeech voice biometrics solutions, which are available now. Nuance's VocalPassword v7 targets automated remote verification based on an individual's voice, while Nuance FreeSpeech v7 performs verification and fraud detection in the background of conversations between callers and contact center agents.
1/27/2011

IVR Operations Supplier Voxware Creating Next Gen Tech with Airwatch
Voxware, a leading supplier of software for voice-driven warehousing operations, has decided to embed AirWatch's next-generation technology into their solution, making it the first voice-based software vendor to provide MDM functionality. John Marshall, AirWatch's CEO, has commented that the software appliance "provides all the benefits of an MDM product, but without the cost often associated with them."
1/26/2011

ESi Acquisition and Vox Generation Form Joint Venture Company
ESi Acquisition, Inc., a provider in crisis information management technology, and the Vox Generation Group, a company providing interactive applications, primarily for phone contact, have formed a joint venture company, Boards Talk LLC, to deliver an IVR-integrated incident management system to the market.
1/25/2011

ESi Acquisition, Vox Generation Group Form Venture for IVR-Integrated System
ESi Acquisition and the Vox Generation Group have announced the formation of a joint venture company, Boards Talk. Officials of both firms say the intent is to create an IVR-integrated incident management system. Boards Talk lets users dial a phone and verbally post information within WebEOC status boards.
1/25/2011

Dacorum Borough Council Launches New Automated Call System
The UK's Dacorum Borough Council, a local authority for the Dacorum non-metropolitan district of England committed to reviewing and improving services to people, has introduced a new automated system which has replaced the Council's current switchboard to help it to deal with calls more quickly and effectively.
1/24/2011

Speech Buddies Help Children Overcome Speaking Disorders
According to Articulate Technologies and following a research study, children's speech disorders can now be corrected with the help of Speech Buddies hand-held devices.
1/24/2011

Headsets: Car Accident Lawyer Aims to Eliminate Distracted Driving
As the founder of the Lexington personal injury law firm, Frank Jenkins III is excited about the enforcement of Kentucky's new anti-texting law beginning this month. However, he wishes that police would also crack down on other forms of distracted driving resulting in most accidents.
1/21/2011

Tobii ATI Provides Communication and Speech Support to Disabled
Tobii Assistive Technology, Inc. (Tobii ATI), the premier developer of innovative eye tracking and speech technology solutions for people with disabilities, has announced their latest in life-changing communication devices for the disabled.
1/20/2011

T-Mobile International Deploys VoiceObjects for Customer Self-Service
T-Mobile International officials have said the company will deploy VoiceObjects software as part of its "self-service in your pocket" customer service initiative for delivering voice-controlled and other mobile services. Based on an international proof of concept, company officials say, T-Mobile has chosen VoiceObjects as the technology provider for creating and managing customer self-service portals in Austria, Czech Republic, and Poland.
1/20/2011

Max Stiegemeier Partners With P.O.P for Voice Broadcasting System
Max Stiegemeier has entered into an exclusive partnership with the P.O.P Marketing Group whereby Division 5 Technology's VOIP Platform will offer voice broadcasting to home business and affiliate marketing customers with about 0.009 cent per minute dialing rates.
1/20/2011

Division 5 Technology's VoIP platform Offers 1 Cent/Minute Rates
Division 5 Technology, a communications holding company, announced that its VoIP platform will offer home business and affiliate marketing customers access to 1 cent/minute dialing rates through a partnership it forged with P.O.P Marketing Group.
1/19/2011

YouMail Launches Android Update
YouMail, Inc. a provider of communication applications and services for smart phones announced an update to its free Android Visual Voicemail Plus application that unlocks voicemail and makes it social. With this update, the application now allows users to easily share voicemail not only through e-mail or text messages, but also by posting them directly to Facebook and Twitter.
1/18/2011

Best Modality Signaling Lets Your IVR Pick Best Input Method
If you manage or administer a contact center, you'll know that one of the most challenging things you can do is to get your interactive voice response (IVR) system just right. You want it to be easy to use - customers don't like difficult or complicated IVRs with too many menu branches - but you also want it to work for you, routing calls with as much precision as possible, and even allowing customers to help themselves, taking the burden of some routine calls off your agents.
1/18/2011

Vitality GlowCaps Now Available From Amazon
Vitality andAT&T have announced that Vitality GlowCaps are now available on Amazon. These are intelligent pill caps, company officials say, "designed to help patients take medications regularly by sending reminder calls, weekly e-mail reports and monthly updates sent to your physician."
1/18/2011

Wavelink Terminal Emulation 7.3 Now Available With New Features
Wavelink Terminal Emulation 7.3 is now available with enhancements to the Speakeasy voice solution, announced Wavelink Corporation.
1/17/2011

Video Guidance Cigns U-Wide Contract with University of Minnesota
According to a recent press release, Video Guidance, a visual communications company in the Upper Midwest, has been awarded a U-Wide contract for the University of Minnesota's visual communications products and services.
1/17/2011

Voice2Phone Releases Auto Dialer, Eases Phone Surveys, Reminders
Company officials say the product "automates the process of broadcasting voice message by phone making it easier to perform phone surveys, send voice notifications or reminders to clients." It's being pitched to those looking for mass phone notification, customer surveys and reminders with virtually endless number of possible applications.
1/17/2011

IVR: Global Speech Technology Market to Attain $20.9B by 2015
The research report titled 'Speech Technology: A Global Strategic Business Report' presents an all-inclusive view of market trends, mergers, acquisitions, issues, drivers, company profiles and other strategic industry activities. IVR, text-to-speech, and speaker verification are some of the product segments analyzed in the report.
1/13/2011

Speak it! Text to Speech IVR Application Available at Mac App Store
Future Apps is one of the leading iOS development companies. The company recently announced its entry into the Mac Platform with its Speak it! Text to Speech IVR App. Speak it! is one of the only 1,000 apps to successfully make the Mac App Store launch and is currently being made available for download. Future Apps is proud to take its four years of iOS development experience, and start creating industry leading applications for the Mac Platform as well.
1/13/2011

Wavelink Introduces Next Generation of Wavelink Speakeasy
Wavelink Corporation, a provider of multi-vendor mobile device management, wireless infrastructure management, terminal emulation, voice and mobile application development software, has introduced Wavelink Terminal Emulation 7.3 with enhancements to the Speakeasy voice solution.
1/12/2011

Nuance Communications SpeechAttendant 11 in Compliance with Avaya Platform
Nuance Communications, a provider of speech technology, revealed that its SpeechAttendant 11, a speech-enabled auto attendant solution for corporate directories, is now in compliance with the open, extensible IP platform infrastructure from Avaya, a provider of business communications applications, systems and services.
1/12/2011

LiveVox Wins '2010 Product of the Year Award'
Gets Customer Interaction Solutions Magazine's 2010 Product of the Year Award LiveVox, a provider of cloud contact center solutions, has received a 2010 Product of the Year Award from Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine.
1/12/2011

VoiceBox Technologies Joins Hands with Pioneer for PAIS
VoiceBox Technologies, a provider of Conversational Voice technology, announced that it has joined hands with Pioneer for its recently launched platform for the aggregation of Internet services (PAIS).
1/11/2011

Demand for iVR Technologies Expected to Increase Rapidly
Although the global interactive voice response (IVR) systems market experienced a lull in growth between 2008 and early 2010, the industry is quickly recovering and is expected to expand rapidly over the next five years, according to a recent Global Industry Analysts (GIA) report.
1/11/2011

HARMAN and Nuance Partner to Enhance Vehicle Entertainment
HARMAN has teamed up with Nuance to enhance the safe use and enjoyment of media-rich information and entertainment systems in the vehicle, HARMAN has announced in a press release.
1/11/2011

Phonologies Unveils IVR VoiceXML Interpreter
Phonologies (India) Private Limited, a provider of OEM products targeted toward larger communication and messaging solution vendors, has unveiled a lightweight VoiceXML interpreter for Windows desktop and server environments.
1/11/2011

New MyFord Mobile App for Focus Electric Owners
The all-new MyFord Mobile app for North America has been developed by Ford. The company said Focus Electric drivers will be able to remain engaged and in control even when they are away from the vehicle with this app.
1/10/2011

BlueAnt Wireless Debuts Visor-Mounted S3 Speakerphone
BlueAnt Wireless, a specialist in Bluetooth peripheral devices, announced the introduction of the BlueAnt S3 Speakerphone, a visor-mounted car speakerphone.
1/7/2011

VoiceBox's IVR Tech DriveSafe Solves Driver Distraction Problem
VoiceBox's DriveSafe Voice Services are a perfect solution to the distracted driver problem, announced the award winning innovator of Conversational, in a recent press release.
1/7/2011

VoiceBox IVR Technologies Partners with Toyota in New Multimedia System
VoiceBox Technologies Corp., the award winning innovator of Conversational Voice technology, has become partners with Toyota Motor Sales (TMS) U.S. A., Inc. in the Toyota Entune multimedia system, announced VoiceBox Jan. 4, at CES. "Toyota is an industry-pioneering adopter of voice technology, having deployed VoiceBox advanced voice capabilities with the 2010 Lexus RX," said Mike Kennewick, CEO of VoiceBox Technologies, in a recent press release. "We are proud to be a part of their on-going strategy to deliver increasingly sophisticated, yet easy to use in-vehicle voice applications."
1/7/2011

IVR Provider VoiceBox Now Accessible in the Cloud
According to a recent press release, VoiceBox Technologies Inc.'s, unique technology can now be accessed 'in the cloud.' As a result, all connected devices can access truly conversational voice services.
1/7/2011

Driving Experience Transformed with Telemetria's New Telematics Product
Partnership with a Tier-1 Mobile Carrier has been announced by Telemetria at the 2011 International Consumer Electronics Show or CES. Telemetria will trial its new Telematics product in Europe through this partnership. Built upon a pilot project last year with Clearwire in the US, the new project is based on Telemetria's DashTop technology platform. Telemetria is a top company in transforming driver experience with advanced Telematics solutions.
1/7/2011

Now Available Pioneer Cloud API for Voice-Controlled Internet Mashups
Pioneer Corporation recently announced at the CES the immediate availability of its platform for the aggregation of internet services (PAIS), which is a voice-controlled device portal that dramatically simplifies device connectivity to the myriad connected services for auto, tablet, smartphone and television manufacturers.
1/7/2011

Hyundai Launches Connected Vehicle Program with ATX at CES
Hyundai Motor America has launched its Blue Link telematics program. Blue Link offers more than 30 innovative telematics services that ensure safety, convenience, content and connectivity. Hyundai unveiled Blue Link this announcement prior to the 2011 International CES, happening through Jan. 9.
1/7/2011

Latest Version MotionX-GPS Drive for iPhone and iPad Debuts
Fullpower-MotionX, the global leader for mobile sensing solutions, has released its latest version MotionX-GPS Drive exclusively for the iPhone and iPad tablet, with HD Speech Synthesis for high quality spoken street names.
1/7/2011

Voice Assist Announces Hands-Free Two-Way Texting for Maximum Safety
Voice Assist, a developer of hosted speech services and voice "in-application" technology, released Voice Assist Standard with two-way texting. Consumers, through Voice Assist, can text by voice from any phone or device to any phone or wireless-connected device, even mobile phones, without a text plan. Individuals who are driving or who are busy to receive a text by voice and reply are able to maintain maximum safety by remaining hand free.
1/6/2011

Nuance Communications Announces FlexT9
Nuance Communications announced the launch of Nuance FlexT9, an app for Android that combines Dragon Dictation, T9 Trace, T9 Write and XT9 and replaces the existing virtual keypad.
1/6/2011

Sangoma Officials Highlight Interface Card, Gateway Benefits for Carriers
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1/6/2011

E. W. Scripps Selects Pronexus VBVoice to Increase Efficiency
Pronexus recently announced that the media company E.W. Scripps will use Pronexus VBVoice for increasing the efficiency of the subscription system of the group's newspapers.
1/6/2011

IVR: Nuance Acquires PerSay to Bring Voice Biometrics to Market
Speech recognition giant Nuance has confirmed to TMCnet that it has acquired PerSay, a voice biometrics company based in Israel. Through this deal, Nuance said in a statement provided to TMCnet that it will be able to provide "best of breed voice biometrics solutions" to a variety of markets.
1/6/2011

CRM Debuts Free Speech Analytics Call Center Software
The Speech BI (Business Intelligence) and Speech BI Plus On-demand Speech Analytics Managed Service programs from Customer Relationship Metrics (CRM) are now offering a free speech analytics software component, for qualified candidates.
1/6/2011

Cobra and iSpeech Partner for DriveSafe.ly Text, Email App
Cobra Electronics Corporation, a manufacturer of mobile electronic devices and iSpeech, a mobile speech technology provider, have formed a partnership that will enable users with a BlackBerry or Android Smartphone to immediately listen and respond to incoming text and email messages in real time by using their Citizen Band Radios and Marine products.
1/5/2011

Nuance Automotive IVR Capabilities Powers Toyota Entune Multimedia System
Nuance Communications, Inc., announced that its one-shot command automotive voice capabilities powers the voice recognition feature in the new Toyota Entune multimedia system.
1/5/2011

me2me AG Unveils Frisbee Pro 2.0 Dictation, Transcription Workflow Solution
me2me AG, a supplier of Web and voice services, announced the availability of Frisbee Pro 2.0, a digital dictation software featuring workflow management and fully integrated speech recognition.
1/5/2011

IVR Provider Mobile Direct Enters Partnership with LBS Company SinT
Mobility has become an inescapable factor of technological evolution. From basic note taking and email to business and proposal software, development for phones and other handheld devices is essential in today's wired world. Nowhere is this more the case than in the fields of advertisement and marketing. To that effect mobile marketing and advertisement company SinT Mobile and IVR provider Mobile Direct have announced a partnership that will aim to capitalize on the projected $16 billion industry.
1/4/2011

Ignition Growth Capital Partners Invests in Spoken Communications' IVR Solutions to Expand Virtual Call Centers
Ignition Growth Capital, LLC, is reportedly making a strategic investment of $4 million in Spoken Communications, Spoken has announced. Spoken is a provider of proprietary speech recognition technologies for call centers and virtual call center systems, and it delivers hosted Avaya ACD and Conversational Interactive Voice Response (IVR) solutions.
1/4/2011

One-Time Password Rule Coming for IVR Banking in India
With the New Year comes more security for banking transactions via phone or IVR, as banks across India are taking steps to safeguard against a growing trend of credit and debit card frauds.
1/4/2011

Open Source Telephony, IVR: Not Just for Voice Developers Anymore
Some might view open source telephony as the domain only of hard-core voice developers -- businesses that specialize in IVR and phone services, and have the experience and/or resources to build their brand around such offerings.
1/4/2011

Securus Automates More Than 4 Million Correctional Industry Calls
Securus Technologies, Inc., a provider of inmate communications services, has successfully automated more than 4 million calls into its correctional facilities customers this year through Automated Information Services (AIS) - its voice recognition product.
1/3/2011

IVR: Common Voices Migrates Federal Agency's Voicemail System to New Platform
Nowadays, it is imperative to retain a record or audit trail of voicemails for legal, documentation and confirmation purposes. Thanks to Common Voices, a supplier of voicemail migration solutions, one U.S. federal agency was able to preserve voicemail content during its migration to a next-generation platform.
12/29/2010

Voxeo IVR Products Used in Wide Variety of App Creation
Voxeo officials are touting their Prophecy IVR Platform and Prophecy IVR Hosting products, noting that they "have been used by our retail sales enterprise customers and VoiceWorks Partners to create and deploy IVR applications."
12/24/2010

IVR: Voice is Primary User Interface on Mobile Phones
Mobile phones are said to be incomplete without hands-free features. According to Bill Meisel, program organization of the upcoming Mobile Voice Conference, voice is the primary user interface on mobile phones.
12/23/2010

Buy.com Launches its New App for Apple iPhone and iPod Touch
Leading online retailer Buy.com launched its new app for Apple iPhone and iPod Touch. The Buy.com app makes mobile shopping easier and faster by using innovative barcode technology and the world's most advanced voice-recognition platform from MeMeMe, Inc.. The app can be used to scan product barcodes and confirm if a better deal is available at Buy.com.
12/22/2010

Merriam-Webster App for iPhone Selects Nuance
The voice search capabilities of the new Merriam-Webster app for iPhone now uses the technology from Nuance Communications, the company has announced in a press release.
12/22/2010

SYNC Brings IVR to the Ford Fiesta with AppLink Hands-Free Voice Control
Hands-free voice control makes sense for safe driving and SYNC AppLink is now extending that capability to Ford Fiesta owners. The AppLink is a free software program that provides SYNC users with voice control of apps on their smartphone. Considered an industry first, Ford is positioning itself out front in the race among car makers to integrate smartphone apps.
12/22/2010

IVR: Merriam-Webster Launches Free Dictionary App with Voice Search
Merriam-Webster, America's trusted dictionary, introduced the first free dictionary app with voice search, allowing users to look up a word by speaking it directly into the phone, without having to spell it out. Nuance Communications' renowned Dragon voice recognition technology has powered the voice search capabilities of the newly launched application.
12/22/2010

IVR App Jibbigo Supports French, German, Korean and Tagalog Voice Translation
Mobile Technologies, a Pittsburgh, Penn.-based provider of IVR technology and solutions for various markets and end users, revealed that 'Jibbigo,' its well known voice translation application, is now available for translating spoken French, German, Korean and Tagalog or 'Filipino' languages as well.
12/21/2010

IVR Service Provider Voice Assist Adds Robb Cason to Executive Team
Voice Assist, Inc., the premier developer of hosted IVR services and voice "in-application" technology, appointed Robb Cason as vice president of enterprise sales.
12/21/2010

Enabling Healthcare Savings, Nuance eScription Wins Seventh Consecutive Best-in-KLAS Award
Nuance Communications has received a Best in KLAS award for the seventh consecutive year with its eScription on-demand transcription platform, which has been enabling healthcare providers to cut costs and to do more with less. With a score of 89.8, the eScription platform ranked the highest in the speech recognition category, surpassing its score from 2009 even as the platform's usage has dramatically grown with both new and existing customers. Today, the number of active dictating clinicians who use eScription is up by 24 percent since one year ago.
12/20/2010

Google Selects SVOX IVR Technology
Google opted for SVOX text-to-speech technology to assist with pronunciation on its Web services Google Translate and Google Dictionary. SVOX is the specialist in embedded speech solutions and drives adoption of speech user interfaces in the automotive, mobile device and consumer electronics industries.
12/20/2010

Smith Micro Launches New Visual Voicemail Product Portfolio with IVR Service
Smith Micro Software, Inc., a leading developer and marketer of software solutions and services for the mobility market, launched its new mobile carrier-grade Visual Voicemail with Voicemail-to-Text IVR service.
12/20/2010

Nuance: Utilities Need to Improve Call Center Performance
Utilities need to improve customer experiences to drive preference and loyalty in a competitive market, according to a Twitter poll conducted by Nuance. Nuance Communications is a provider of speech and imaging solutions for businesses and consumers around the world. The company conducted a Twitter poll, and of those surveyed, only 19 percent reported a high opinion of their utility providers. About 41 percent said they had a low opinion and another 40 percent said they had no opinion about the providers.
12/20/2010

IVR Solutions Provider Datria Names Gregory Cronin to Board
Datria Systems, Inc., a provider of voice-enabled solutions, revealed the addition of supply chain industry veteran Greg Cronin as the company's board of directors. "Greg is a valuable addition to Datria's board," James Greenwell, president and chief executive officer at Datria, said in a statement.
12/20/2010

Call Center IVR Provider Spoken Communications Secures $4 Million in Funding
At a time when cloud computing and SaaS technologies are becoming increasingly popular among the companies, Seattle-based premier private investment group Ignition Growth Capital made a $4 million investment in Spoken Communications, the leading provider of proprietary IVR technologies for call centers and virtual call center systems.
12/17/2010

AdelaVoice Enhances Its IVR Technology
AdelaVoice, a Boston-based provider of technologies and services that enable the development of creative solutions for mobile phones and smart devices, introduced an upgraded release of StartTalking.
12/16/2010

IVR Provider Yap Integrates Speech Recognition into Jawbone's iPhone App
iPhone apps seem to have become as ubiquitous as the iPhone itself, with almost everyday bringing a new application, but what is still more amazing is the continual extension of functionalities to existing apps. The advent of technology has, in a sense, induced a sense of lethargy in mobile phone users, who 'want to get more by actually doing less.' Well, Yap and Jawbone have together made this possible.
12/16/2010

Google Releases Updated Version of Google Voice App for iPhone
Things seem to be constantly getting better for iPod Touch and iPad users. Google has released an updated version of its Google Voice application for the iPhone that adds support for the iPod Touch and iPad.
12/15/2010

American Coradius International Deploys LiveVox Cloud Platform and IVR Analytic Tools
LiveVox Inc., a provider of cloud contact center solutions, announced that receivables-management services provider, American Coradius International LLC, upgraded its contact center infrastructure by fully transitioning to LiveVox's integrated application suite of ACD, dialer, IVR, call recording and business analytic tools.
12/15/2010

Aculab Challenges Developers to Create Customized IVR Application in Under 60 Mins
Aculab recently invited several developers to use AMS Server, that is estimated by some, to speed up development time by two orders of magnitude, and its high-level APIs for Python and C# to build and demonstrate a customized Interactive Voice Response Application (IVR) - all within one hour.
12/15/2010

Google Voice Search Gets Personal
Voice Search is one feature of the Google Mobile App available for iPhone, BlackBerry and Nokia S60 V3 phones. Essentially, users can speak their searches rather than type them, useful in cases where phone users need to keep their eyes on their surroundings, such as while driving or walking through an airport or city streets (particularly in bad neighborhoods or while crossing the street).
12/15/2010

Qualcomm Announces Wireless Reach 3G Connected Computer Classroom Project in China
Qualcomm, a dealer in advanced wireless voice and data services, announced the Wireless Reach 3G Connected Computer Classroom Project in Jishishan county, Linxia prefecture, Gansu province, China through its Wireless Reach Initiative.
12/14/2010

IVR: Rentabiliweb Announces Acquisition of Vidalia Group
The Rentabiliweb Group, which offers Internet professionals and webmasters one of the largest platform of website traffic monetization services, namely payment and micropayment solutions, acquired Vidalia and its subsidiaries in order to broaden its catalogue of monetization solutions and strengthen its activity in new businesses for exchanging electronic and monetary information, namely between automatons and machines.
12/13/2010

Voxeo, SISCOM Become IVR Partners to Deliver Unified Self-Service Solution
Voxeo, a provider of Unlocked Communications, has become strategic partner with and SISCOM, the leading provider of unique system integration and IT-Telecom solutions in Egypt, to deliver Unified Self-Service solutions across the Middle East. The partnership will enable Middle Eastern businesses of any size to rapidly provide customers Unified Self-Service solutions which bring together automated voice (IVR), text messaging (SMS), instant messaging (IM), social media (Twitter), and mobile-web customer interactions in a single solution.
12/13/2010

Pronexus' IVRguard Aids in Monitoring Mission-Critical Operations
The IVRguard developed by Pronexus is one more example of the company's commitment to providing innovative solutions to help ensure customers' business continuity 24 hours a day, seven days a week. In keeping with its nomenclature, the IVRguard does exactly what it is supposed to do, guard the IVR system, and avert technical disasters.
12/13/2010

New Frost & Sullivan Report Looks at American IVR, Voice Portal Systems Market
Frost & Sullivan issued a new report, "North American IVR and Voice Portal Systems Markets." Company officials described it as "a strategic analysis, part of Frost & Sullivan's continued coverage of the contact center marketplace."
12/10/2010

Adelaide Contact Center Chosen by Toyota
Adelaide's contact center Contact 1-2-1 has been tapped to operate the Toyota Fleet Contact center (TFCC) for its national dealer network and sales and marketing teams for the next three years. Vic Johnston, manager of Fleet Strategy for Toyota National Fleet, said that the goal is to make the TFCC an integral part of the Toyota Fleet sales and marketing team.
12/10/2010

IVR: Aussie Speech Recognition Software Provider Inference to Expand into US
Inference Communications is a certified provider of speech recognition software on the BroadSoft platform. This Melbourne-based speech recognition software company is looking to step up its expansion into the U.S. by establishing a North American office in San Diego. With this expansion, Inference plans to grow its U.S. operations from the existing six staff in San Diego.
12/9/2010

IVR: Voxeo, SISCOM Team to Deliver Unified Self-Service Solutions in Middle East
IVR solutions provider Voxeo and Egypt-based SISCOM, a provider of unique system integration and IT-Telecom solutions, have announced a strategic partnership to deliver Unified Self-Service solutions across the Middle East.
12/9/2010

Sakhr Launches Language Buddy App for iPhone in Four New Languages
Language software company Sakhr Software has announced the availability of four additional languages supported by its Language Buddy app for the iPhone. The translation app - which works via speech or text input - enables live, interactive translation from English to French, German, Italian and Spanish.
12/9/2010

Motorola To Demonstrate Hands-Free Communications with MotoSpeak
Hands free laws are put into place to ensure consumers keep themselves safe while also staying connected. According to a recent Trading Markets report, Motorola is trying to help out along the way.
12/8/2010

Microsoft to Expand Voice Platform for Deeper Understanding
Microsoft wants to own more of the voice market and as a result, is focusing on making its voice platform more decisive. According to a CNET post, the company's speech technology has gotten increasingly more capable of figuring out what people are saying and allowing them to do voice-powered searches and commands on devices other than phones. Now, the company wants to achieve better understanding.
12/8/2010

IVR Solution iGO Primo China Edition Launched at Telematics@China
iGO primo recently launched iGO primo China edition, the new localized automotive version of the flagship product in the iGO Navigation range, at Telematics@China conference and exhibition in Shanghai, China.
12/8/2010

Faith Call Center to Upgrade Computer-Aided Telephone Interviewing Services
Providing outsourcing services, Faith Call Center is planning to upgrade its computer-aided telephone interview services so as to make it more competent. As part of the upgrade, specialized training will be imparted to all related employees at regular intervals with the implementation of a multi-tier quality control and tracking system.
12/7/2010

Dreamforce 2010 to Showcase Swyft's Mobile Sales and Contact Center Solutions
Providing services to develop personalized interactions, Swyft Technology will participate in the Salesforce.com's Dreamforce 2010 conference as the bronze sponsor that is scheduled to be held from Dec. 6-9, at the Moscone Center in San Francisco. At the exclusive event, customers will experience personalized sales offers from Swyft Technology's, as well as other big and small organizations that are integrated across every communication channel such as call centers, websites, mobile devices and interactive voice response (IVR) units.
12/7/2010

Voice Mobility Signs M&A Advisory Agreement with BGK Corporate Strategies
Voice Mobility International, Inc. is a Vancouver-based developer and provider of carrier and enterprise messaging solutions. The company recently announced that BGK Corporate Strategies Inc. has been retained to assist in executing its acquisition strategy.
12/6/2010

Google Acquires Synthetic Speech Startup Phonetic Arts
To help push innovation in this field, Google recently acquired Phonetic Arts, a UK-based synthetic speech startup, according to a recent company blog. The acquisition should help the search engine giant enhance its Google Translate platform as well as build text-to-speech functionality into other products, including its Android mobile operating system.
12/3/2010

Amcom's Smartphone Messaging Solution to Enhance Patient Care at Stony Brook
The Stony Brook University Medical Center in Stony Brook, N.Y., has chosen Amcom Software Inc.'s Mobile Connect for its pager replacement and smartphone messaging system. Amazon Software connects people to each other and to the data they need.
12/3/2010

Agility and Responsiveness the Secret Behind Power of Cloud Computing
What's really behind the growth in cloud computing? According to Jake Sorofman, CMO at rPath, the cloud's power is its agility and responsiveness, which removes the bottleneck between lines of business and IT.
12/3/2010

Crosscheck Networks Announces Availability of IVR - XML Service Product SOAPSonar 6.0.
Crosscheck Networks announced the immediate availability of SOAPSonar 6.0 and notes that this move has established a new benchmark in enterprise-class SOAP-, XML- and REST-based services testing in the cloud.
12/2/2010

IVR Monitoring Utility Helps Call Centers Address Technical Issues
IVR systems are ubiquitous in the world of customer service but up until now those employing were relying primarily on customer response to address any technical issues within their platform. But now there is an alternative. Pronexus which is known for its robust line of IVR management tools has released a new utility designed to monitor and report any technical malfunctions that could be occurring on a customer service IVR platform. This will allow users to quickly identify and address problems and eliminate customer bottle necks.
12/1/2010

IVR: Nuance T9 Trace Continuous Touch Input Shipping on the Samsung Wave II
Nuance Communications' T9 Trace continuous touch input is now shipping on the Samsung Wave II, Samsung's latest device running on its bada 1.2 smartphone platform featuring a 3.7 inch touchscreen display.
12/1/2010

Striking a Balance Between Live Agent Support, Voice Automation in the Contact Center
If you manage or run a contact center, chances are you have at least some experience with speech-recognition based automation systems. Most contact centers do. But what many contact centers do not have is a healthy recognition of the symbiotic relationship live customer support and voice automation should play with one another. If you consider live agents and voice automation systems as two separate entities with different goals - the live agents to handle difficult calls and the voice system to handle routine calls - chances are, you're not getting the most out of your voice automation solution, and neither are your customers.
12/1/2010

European Patent Office, Google Agree to Collaborate on Patent Translations
The European Patent Office and Google have agreed to improve access to translations of patents in multiple languages leading to many benefits to both parties and the public at large, according to a statement released by the European Patent Office.
12/1/2010

Enhance Customer Service With A Better Answer to Voice User Interface
Like most tools, voice self-service solutions in a contact center environment can be either a blessing or a curse. A blessing, it the system is well designed and provides callers with what they need; and a curse, if the system is cumbersome and clumsy and frequently fails to recognize the callers' voice input.
11/30/2010

Groupama Insurance Offers New Call Center Service Platform
Interactive voice recognition is a great tool for call and contact centers and offers a convenient way to cheaply and effectively route calls. However for all the return on investment automated voice lines offer the simple fact is that most customers do not like them.
11/30/2010

IVR: Interactivation Launches InteractiveXML for Web Developers to Build Video Apps
Interactivation, a New York City-based media company, has launched InteractiveXML, described by company officials as "a free Web-based interactive video scripting toolkit, which allows Web developers to quickly build video applications that can interact with consumers' clicks, touch, text and voice."
11/30/2010

Acapela Group Creates a Custom-Made IVR System for Public Announcements
At Swedish railway stations, vocal passenger information has not always been very clear. Trafikverket, the Swedish Transport Administration wants to change this and is introducing a new system for relaying passenger information which it will soon roll out across the country. This new system is based on "Jarda," which is an original text to speech voice IVR system created by Acapela Group exclusively for Trafikverket.
11/29/2010

Optelec's ClearReader+ Helps the Visually Impaired Read
Visually impaired and blind loose out on the endless opportunities that books bring in their wake, but Optelec, a leading distributor, designer and manufacturer of life-changing assistive technologies for people who are visually impaired and dyslexic, has changed all that by unveiling the ClearReader+, an Intuitive Portable Reading System with Text-to-Speech Technology
11/29/2010

Embedded Speech Technology Gives Radiologists More Working Options
A new partnership between Intelerad Medical systems and M*Modal is giving radiologists something to cheer about. With Speech Understanding technology being embedded within Intelerad's Multi-Method Reporting, radiologists have seamless access to voice recognition in their reporting workflow.
11/29/2010

Advanced Speech Understanding Technology to be Integrated Into Poiesis Suite
M*Modal, one of the industry leaders in advanced speech understanding technology, and Poiesis Informatics, a well-known developer of integrated healthcare IT workflow solutions, have partnered to integrate M*Modal's Speech Understanding technology into the Poiesis Workflow Orchestration Suite. The recently launched speech-driven diagnostic reporting tool for PACS users Fluency is the first Poiesis product to utilize the M*Modal platform.
11/29/2010

Nuance Launches Medical Transcription IVR Services
Nuance Communications, Inc., a provider of speech and imaging solutions for businesses and consumers around the world, launched Nuance Transcription Services, an outsourced transcription services offering that expands Nuance's clinical documentation solutions portfolio.
11/29/2010

Nuance Collaborates with Montage for Easier Data Search
Montage Healthcare Solutions, a provider of healthcare technology signed an agreement with Nuance Communications, Inc., a provider of speech and imaging solutions, to enable radiologists and practice managers the ability to search their radiology report databases quickly and easily.
11/29/2010

PT Telkomsel Offers Subscribers an IVR Tool to Learn English on Mobile Phone
PT Telkomsel , Indonesia's mobile phone service provider with 94-million subscribers, will distribute and support on its network the Urban English Language Learning Program developed by Urban Planet Mobile, the mobile education provider based in Durham, N.C. The program will allow each subscriber to receive detailed English lessons daily to their cell phones via text messages (SMS) with an English Learning ring tone.
11/29/2010

Nuance Technology Now Used for Voice Search on Amazon IPhone IVR App
Nuance Communications announced that their technology now powers the voice search capabilities on the new Price Check IVR app by Amazon, for iPhone.
11/24/2010

So, What is Voxeo's Moho Again?
Moho, to answer that question, is an open source Java framework for developing multi-channel communications applications. Accordingto officials of Voxeo Labs, today building communications apps in Java requires that you write to several different standards and cobble together multiple technologies. Moho was designed to unify real time communications under a single API, allowing developers to write better applications faster, with less code.
11/24/2010

Apple Buys Nuance? Tech Industry Wonders If Steve Wozniak Has Misspoken
The tech industry is all abuzz on what may, or may not, be a misstatement on the part of Apple co-founder Steve Wozniak. In a recent tech-blog video clip, Wozniak mentioned that Apple had bought Burlington, Massachusetts-based speech recognition company Nuance. The problem is, nobody's really sure if it's true. Neither Nuance nor Apple have commented on any such acquisition, and some industry analysts are wondering if "The Woz," as he's called, merely misspoke.
11/23/2010

RightNow Unveils IVR Experience Contact Center and Management Solution
RightNow launched its next generation Voice Experience Management solution. Voice Experience Manager facilitates organizations to identify a caller, determine why they are calling, and make an efficient, intelligent decision on which resource to route the call to, all in a highly branded and personalized way. RightNow Voice Experience Manager helps organizations engage in meaningful customer conversations to deliver superior customer experiences over the phone.
11/23/2010

Version 11.5 for Fusion Voice Released by IVR Solutions Provider Dolbey
Version 11.5 of the Fusion Voice Dictation Management system for enterprise applications and the work group solution Atom Dictation Management has been released. An announcement in this regard has been made by the IVR company providing recognition and coding solutions for healthcare, Dolbey.
11/22/2010

Clients Can Improve Telecommunications with Appointment-Plus
Appointment-Plus, a leader in online appointment scheduling software, has formed a strategic relationship with e-marketing provider iContact that allows its clients to expand their communication with customers through a seamless integration of the two services. Now, clients who subscribe to the new benefit can create and send newsletters along with other online messages, as well as quickly upload a customer e-mail list, right from their Appointment-Plus scheduler.
11/22/2010

Nuance Launches Speech-Enabled Medical Transcription IVR Services
Expanding its clinical documentation solutions portfolio, Nuance Communications, Inc., announced Nuance Transcription Services, an outsourced transcription services offering. Nuance Transcription Services makes use of the company's speech-enabled transcription platforms to provide its services.
11/22/2010

User Generated Content to Generate Highest Revenue
As per a study conducted by Juniper Research, Operator billed mobile data revenues is bound to increase from $4 billion in 2010 and reach up to $10 billion in 2015. In line with this view, Operators in the Indian Sub-Continent are focusing on their mobile data strategies so as to offset sharp decreases in voice ARPU, thus creating a world of opportunities in the Content and Application sector.
11/19/2010

AT&T Labs Shows Off Some of Its Speech Technology Research
As anyone who interacts with a company or government entity via speech recognition knows, the technology has come a long way, but oftentimes seems like it still has a long journey ahead of it in terms of reliability and ease of interaction. One of the deepest players in speech technology, AT&T, this week showed off some of the new technologies that researchers in AT&T Labs have been working on.
11/19/2010

aisle411 App Uses Nuance's Technology to Deliver Intelligent Shopping Experience
aisle411, a provider of comprehensive product information to consumers via voice and text technologies, revealed that its mobile retail navigation and social shopping app is powered by Nuance's intuitive voice recognition technology, which offers an easy-to-use, interactive and intelligent shopping experience to users.
11/19/2010

AT&T Government Solutions Wins $286 Million Task Order From Social Security Administration
Under the U.S. General Services Administration "GSA" Networx Universal contract vehicle AT&T Government Solutions recently won a $286 million fair opportunity award from the Social Security Administration "SSA."
11/18/2010

SpatialPoint, TechnoCom Partner to Enhance Location Services for Enterprise Customers
Wireless users on-the-move will now have an improved experience in the locating of brick-and-mortar businesses, thanks to a new partnership between TechnoCom Corporation and SpatialPoint, which will bring its location and communications solutions for enterprise customers to the TechnoCom Location Platform, a Web services location and messaging solution that operates across all carriers and devices.
11/18/2010

RightNow Improves IVR Experience with Branded Solution
With most customer interactions happening over the phone, it is critical for the customer experience to be engaging, seamless and personalized - and RightNow recognizes that. The IVR solutions provider company has introduced its next-generation Voice Experience Management solution to its current RightNow CX platform to provide superior customer experiences to businesses during those very important conversations over the phone.
11/18/2010

OTTER's Text and Drive Solution Available for Spanish-Speaking Users
OTTER, a software company dedicated to making cell phone usage safer and more efficient, announced that its text and drive solution is now available in Spanish on Google's Android smartphones. Users who choose Spanish as the primary language on any Android smartphone will recognize this new application as it appears in Spanish to the end user.
11/18/2010

IVR Systems Swapped Out for More Pleasant, 'Human' Ones
Ann All writes about reading a Wall Street Journal article about how some companies swapped impersonal-sounding voices on their interactive voice response (IVR) systems for more pleasant ones. The article must have inspired her: "I concluded such a tweak was worth a try if it was part of a larger effort to improve IVR usability."
11/18/2010

UC Customers Offered Free Voice-to-Text IVR Service by CallTower
Collaboration with Yap announced by CallTower. CallTower's unified communication (UC) customers will be offered voice-to-text service through this collaboration. CallTower's new and existing Unified Communications as a Service (UCaaS) customers are currently offered free voice to text.
11/18/2010

Acapela Replicates Voice of Swedish Blogger for Text-to-Speech Solutions
Acapela Group, a Europe-based provider of text-to- speech solutions that provide the content in a voice in up to 25 languages and allows its customers to turn any written text into natural speech files, has successfully recreated the voice of Alex Schulman, a well-known blogger from Sweden, which will be used in an innovative Web campaign for Aftonbladet, a Swedish newspaper.
11/17/2010

IVR Provider Voxeo Makes Tenth Acquisition in Four Years, Plans To Further Broaden VoiceObjects On-Demand Platform
IVR solutions provider Voxeo, has today announced a new acquisition - it's tenth in four years - as a way of further broadening the capabilities of its VoiceObjects On-Demand platform.
11/17/2010

IVR Provider Nexidia Integrates Nexidia Capture and Scan into Cisco Media Capture Platform
Nexidia, a provider of audio search and speech analytics solutions (IVR), claimed that it has integrated real-time speech analytics capabilities into the newly unveiled Cisco media capture platform.
11/16/2010

WebTech Wireless Keeps Passengers on Time with Bus Stop IVR Systems
WebTech Wireless, Inc., a provider of vehicle fleet location-based services and telematics technology, signed a contract with Central Maryland Regional Transit (CMRT) for a three-year $770,000 Real Time Passenger Information System. WebTech Wireless will receive fees for service and installation of new hardware, as well as an annual fee, for two years, as service revenue. The company also foresees an extension on these services after the term of the contract.
11/12/2010

IVR Solution Provider Nuance Communication Partners with WGBH to Capture an Audience with Accurate Captioning
Nuance Communications, collaborating with WGBH's National Center for Accessible Media, plans to develop a prototype system to automatically assess the accuracy of real-time news programming for a U.S. Department of Education-funded Project. The variation in quality and accuracy of real-time captioning is the target of this system, which will identify and weigh the impact of different kinds of errors in closed captions.
11/12/2010

After Successful Run, European Televoting Solution Further Developed
Voting for our future leaders just keeps on getting easier and more secure. After a televoting solution introduced by a top former European incumbent was deemed successful, European Computer Telecoms, a provider of voice and multimedia value-added services using VoiceXML-based programming, has introduced additional features that will enhance security and flexibility of the solution.
11/12/2010

SAIC Offers Human Language IVR Technologies to Federal and Commercial Markets
Science Applications International Corporation (SAIC) acquired technology, intellectual property and related IVR assets from three firms, AppTek Partners, LLC; Applications Technology, Inc.; and MediaMind, LLC. The three firms, focused on developing human language technologies, will supply a complete suite of text and speech processing products.
11/12/2010

IVR Solutions Provider Datatel Unveils New Features for PCI Ready Telephone Payment Gateway
An IVR solutions provider, Datatel Communications, Inc., recently revealed the addition of a suite of new features to its PCI Ready Telephone Payment Gateway.
11/12/2010

CO-OP Member Center Offers Outbound Call Services Supporting Credit Union Members
CO-OP Member Center plans to provide outbound call services to help credit unions with a variety of member services, including but not limited to, proactively capturing lending opportunities and supporting marketing campaigns.
11/11/2010

IVR Technology Group Introduces iRoute 'Cloud' Call Routing System
iRoute is a feature-rich, 'cloud' call routing system launched by a provider of intelligent voice response services and solutions company, IVR Technology Group. By streamlining call distribution to multiple locations, the system's user friendly tools provides custom routes based on incoming call volume schedules, time of day, day of week and more.
11/11/2010

Update Social Network Content with Voice Commands Using JawBite
Springfield, Mass.-based renowned voice solution provider Thing5 recently introduced a free service for social network fanatics. Called JawBite, this free service is designed to help consumers update their social online content, including Facebook and Twitter, with just a phone call.
11/11/2010

Interactivation Launches InteractiveXML for Interactive Video Story Experience
Interactivation, a New York City-based media company, launched the InteractiveXML, a free XML toolkit designed for brands, digital agencies and ad-servers quickly create and deploy video ads and apps and allow consumers to interact with video stories by touch, voice and e-mail.
11/10/2010

PhoneTree Launches Its Latest Product, VoiceWave Online
PhoneTree, a pioneer in group communication software solutions, announced the launch of the latest addition to the PhoneTree portfolio of innovative products, the VoiceWave Online. The VoiceWave Online is a Web-based, feature-rich email and text solution, with multi-user access and designed primarily for the non-healthcare industries. It can be used as a supplement or add-on to the PhoneTree's award winning VoiceWave desktop solution.
11/10/2010

Washington Suburban Sanitary Commission Employs IVR to Boost Customer Satisfaction
Interactive Voice Response systems have seen increased adoption throughout the call center space in recent years and considering the level of utility they offer it's easy to see why. Recently MicroAutomation, installed two speech enabled IVR systems for the Washington Suburban Sanitary Commission. These solutions have been designed to address customer issues and direct their call without the aid of an agent, freeing resources that would be otherwise. Customer Care and Inspection Scheduling IVR products will both be implemented by the WSSC.
11/9/2010

IVR Provider Phone.com Offers Fully Automated Voicemail Transcriptions
As an innovative and affordable home and business phone service company, Phone.com launched a fully automated voicemail message transcription service, available to all its customers. Using the innovative service, Phone.com customers will not only be able to listen to their voicemails, but can also view the transcribed text of their voicemail messages on their phone, as well as inboxes.
11/9/2010

Tranzact and Interactive Softworks Maximizes Customer Engagement Software Value
Especially when money is tight it pays to find out, go with and build on the right software solution and supplier rather than unnecessarily ripping-and-replacing products from a myriad of vendors that adds to IT costs, risks operations disruption and with this annoying customers.
11/8/2010

IVR Provider Nuance Offers Improved Genius Button Technology
Nuance Communications, Inc., the provider of touch and speech interfaces for mobile devices announced the integration of Genius Button and Hands-Free mode innovations for T-Mobile myTouch 4G. According to Nuance, the integration of this innovative language voice technology will allow consumers to speak, receive and send text messages completely by voice.
11/8/2010

IVR Provider VoiceCloud Launches Customizable and Scalable VCX Phone Service
As the leading provider of industry leading cloud-based voice services and IVR, VoiceCloud recently launched a premier phone service called VCX. The VCX is a highly customized open phone system that provides customers with the ability to control the way they receive incoming telephone calls.
11/8/2010

Connect NZ Chooses Pronexus VBVoice to Redevelop IVR Solution
According to a recent press release, Connect NZ, a voice technology provider in New Zealand, has chosen Pronexus VBVoice to redevelop an outdated order processing Interactive Voice Response (IVR) solution for Wickliffe Limited, a New Zealand e-commerce company.
11/5/2010

Resolvity Discusses Strategies for Hosted IVR at Speech Tech Roundtable
As the leading provider of intelligent on-demand IVR solutions, Resolvity will be participating in the panel discussion at the Speech Technology magazine's online roundtable: "Winning Strategies for Hosted IVR/Speech Solutions" on Nov. 18. Jim Campbell, regional sales director for Resolvity, has been invited to speak at the conference and will be joined by representatives from Verizon, Nuance, CSG Interactive and DMG Consulting.
11/5/2010

INRIX Launches XD Traffic
INRIX, a provider of traffic and driver services, launched XD Traffic, a new premium real-time and predictive traffic service optimized for the delivery of next generation connected navigation and driver services applications in the car, on mobile devices and online.
11/4/2010

AI/Speech Could Displace Most Live Agents In 5 Years: U.K Article
AI it says goes way beyond IVRs and what it calls Interactive Virtual Communications (IVCs), which are basically script-oriented and deal with fixed responses. Through call recording and supervision AI systems can "learn" from customer interactions.
11/4/2010

Solix's Third Customer Care Center Provides IVR and Other Integrated Services
Solix, Inc., a process outsourcing firm serving government and commercial clients, opened a third customer care center, providing integrated services such as IVR, to be operated by its subsidiary, Solix CMR.
11/4/2010

SoftSyl Technologies Releases Asterisk VoiceXML IVR Platform
SoftSyl, a provider of Interactive Voice Response "IVR" solutions for small and medium size call centers and businesses, has announced that it has released a VoiceXML platform specifically designed to integrate with Asterisk and other open-source telephony platforms.
11/4/2010

Connect NZ Re-Develops Legacy IVR Solution with Help from Pronexus
Pronexus, developer of the Interactive Voice Response "IVR" toolkit Pronexus VBVoice, has announced that Connect NZ, a voice technology provider in New Zealand, has chosen VBVoice to re-develop an outdated order processing Interactive Voice Response "IVR" solution for New Zealand e-commerce company, Wickliffe Limited.
11/4/2010

Cisco Software Suite Aids Businesses in Upping Customer Satisfaction
Cisco launched a customer collaboration software suite that includes Cisco Social Miner, Cisco Finesse and Rich media capture. This software suite aims at helping businesses increase customer satisfaction.
11/4/2010

Nuance Demystifies Natural Language Speech Recognition
There is a mystifying and weird 2001: A Space Odyssey-like feel about the concept, use and even the phrase "natural language" speech recognition. As the technology is aimed at mimicking humans talk, it lulls you into getting into a human-like interaction with the virtual androids on the other end of the lines, like Amtrak's Julie, with the intent that you will use "her" and her ilk instead of zeroing out to "their" flesh-and-blood comrades. Jeff Foley is a senior marketing manager at Nuance. An MIT engineer-turned-marketer, he demystified natural language for TMCnet:
11/4/2010

How to Delight Customers with IVR? Anticipate Their Needs
Genesys put together a white paper entitled, "The Power of Context and Persistence in Voice Self-Service." If you're a contact center manager trying to do more with less, this would be the paper for you.
11/4/2010

Frost & Sullivan to Host Analyst Briefing on Contact Scenario in Russia
Frost & Sullivan will conduct an analyst briefing on the current Russian contact center outsourcing market, the company announced in a press release. The company stated that the contact center outsourcing sector has been attractive for vendors in Russia.
11/4/2010

Time Warner Cable's VoiceZone Gives Users More Control Over Calls
Since the advent of digital home phones, customers are able to do a lot of things with their phones. Now, Time Warner Cable has increased the list of those available features with the launch of VoiceZone, a new service throughout North and South Carolina. The company has stated that this new service will allow the users to control and monitor digital home phone service from any Internet connected computer.
11/4/2010

In Defense of the Humble IVR System
One of the best customer service experiences I have ever had involved the toll-free number that addresses lost baggage issues for American Airlines. While the humans at American Airlines lost my luggage for 24 hours, the speech-recognition-enabled IVR on the lost-luggage line (and I do not know whose speech technology I was dealing with; I wish I did) couldn't have been more helpful. It worked exactly as it should have: it recognized me, quickly determined my problem, gave me correct information and did not leave me mired in menus I didn't need, or having to repeat my responses multiple times.
11/3/2010

SoftSyl Unveils VoiceXML Platform for Asterisk
SoftSyl, a provider of Interactive Voice Response (IVR) solutions for small and medium-size call centers and businesses, released AsterUVX, a premier VoiceXML platform specifically designed to integrate with Asterisk and other open-source telephony platforms.
11/3/2010

IVR Technologies, Bulletin.Net Provide Integrated Voice Solution to VoIP Operators
IVR Technologies, an advanced software development company, specializing in IP-based services, SIP trunking and real-time billing solutions announced a partnership with Bulletin.net, an emerging leader in the global messaging market. The collaboration, according to the partners will enable network operators to provide enhanced services to their customers.
11/2/2010

PAETEC Network Services Interoperable with Epygi's IP PBXs
PAETEC's network services are now certified interoperable with Epygi's entire line of IP PBXs, announced PAETEC Holding Corp., a leading provider of data, voice, and Internet solutions to business-class customers nationwide, and Epygi Technologies, Ltd., a worldwide provider of award-winning IP PBXs, gateways and conference servers supporting small and medium-sized businesses' telephony needs, in a joint statement.
11/2/2010

AdelaVoice Hires Alex Kurganov as Chief Technology Officer
AdelaVoice, the developer of StartTalking, the eyes- and hands-free mobile phone solution, hired experienced technologist Alex Kurganov as its new chief technical officer (CTO).
11/2/2010

Florida Telecommunications Relay Distributes Free Amplifiers for Disabled
Florida Telecommunications Relay, Inc., (FTRI) announced it is distributing free amplified phones to people with hearing loss and speech disabilities during National Family Caregivers Month and all year long.
11/2/2010

Pegasystems Introduces Positive Collections Solution
Leading provider of BPM and CRM solutions, Pegasystems, Inc., recently introduced a new multi-channel solution, called Pega Collections. According to the company, the new solution is designed to enable organizations to more efficiently manage their collections function.
11/2/2010

Q&A with i6net and Vestec on Asterisk-platform ASR
Asterisk-based open platforms are entering the mainstream as a lower-cost, more flexible and obsolescence- resistant alternative (this last feature is especially salient what with mergers and acquisitions amongst business communications suppliers) to standard, traditional proprietary software for routing.
11/2/2010

Warmer Voices Offer Customer Engagement, Save Money
The robotic tones of the standard IVR or voice menu system aren't exactly welcoming to a customer. The good news is that the slow droning voices may be replaced by warmer more competent sounding ones if the current voice system trends continue, according to an article by the Wall Street Journal.
11/1/2010

SURF Debuts SURFAce-812 Multimedia Communications Board
SURF Communication Solutions, a dealer in high-capacity processing solutions for real-time multimedia communications, stated that it has released the new SURFAce-812 (E1/T1 PCIe) multimedia communications board.
10/29/2010

Mobiso: A Voice in the Cloud
The growing bandwidth and the ubiquity of SIP has continuously challenged the ability of employers to control costs and still maintain mobile connectivity between teams and customers. Lyrix, which provides one of the industry's most accurate speech-enhanced directories, developed middleware logic monitoring software and a Day2Service methodology that is claimed to be the most accurate speech directory in the industry. It has finally been able to deliver high-quality speech applications from the cloud.
10/29/2010

Contact Solutions Reaches Two-Billion Call Mark with Taqua's Intelligent Switching System
Contact Solutions has reached a major milestone by exceeding two billion calls, thanks to the Tacqua 7000 Intelligent Switching System (T7000).
10/28/2010

New App Lets You Silence Your BlackBerry Except for Emergencies
If you're a BlackBerry user who has become disenchanted with being reachable around-the-clock, a company called Qwell may have an ideal app for you. The company has introduced a new do-not-disturb app that essentially lets users block calls during times they want to go interruption free: during meetings, meals or on restful weekends. The app won't put you totally out of reach, however: unlike some traditional call blocking apps, Qwell's service presents callers with the option of pushing their calls through in the case of emergencies.
10/28/2010

MetrixLive, the New 'Locate-and-Create' Data-Analysis Tool
The Strategy Analytics Automotive Multimedia and Communications Service introduced MetrixLive, the new 'Locate-and-Create' data-analysis tool.
10/28/2010

Verizon Developer Community Power Your App Contest Begins
Verizon Wireless launched the Verizon Developer Community Power Your App contest for mobile applications developers.
10/28/2010

Recent Linguistic Studies Benefit IVR
The understanding of sociolinguistic variation is growing rapidly, they wrote, but "basic gaps still remain. Whether some languages or dialects are spoken faster or slower than others constitutes such a gap." One developers of IVR systems must allow for.
10/28/2010

Verbal Ink to Offer Spanish Transcription Services
Seeking an opportunity to capitalize on the growing requirement of multi-lingual products and services, Verbal Ink, one of the leading transcription providers in the industry, has recently added another feather to its cap by offering Spanish transcription services.
10/27/2010

Motricity to Hold a Session at Sprint's 10th Anniversary ADP Conference
Motricity, a provider of mobile data solutions that enable wireless carriers and enterprises to deliver personalized mobile data services to their subscribers and consumers, unveiled its plan to present at Sprint's 10th Anniversary ADP Conference.
10/27/2010

BladeWareVXi Version 2.0 Rolled-out by Commetrex
The general availability of BladeWareVXi version 2.0 has been announced by Commetrex Corporation. The addition of a key member to the Commetrex Board of Advisors has also been announced. Clegg Ivey, former vice president for Corporate Development, General Counsel will now join the Board of Advisors. Ivey is also one of the co-founders of Voxeo Corporation.
10/27/2010

Personalized Voice Messaging Scripts Delivered by SoundBite Communications
A library of professionally recorded, customized voice messaging scripts has been introduced by SoundBite Communications. The library, named SoundBite Smart Sounds is available for a variety of customer lifecycle communications. Personalized end-to-end voice messages will be provided to consumer-facing organizations with SoundBite Smart Sounds.
10/27/2010

Oracle Helps Yarra Valley Provide Improved Customer and Billing Services
As a retail water company, Yarra Valley Water delivers water supply and sewerage services to around 1.6 million people in the northern and eastern suburbs of Melbourne, Australia. Yarra Valley recently replaced its legacy software system with a highly scalable and flexible Oracle Utilities Customer Care and Billing software application that provides efficient billing services along with the much required high standard quality customer care service.
10/27/2010

Vringo, Bango to Offer Paid Access to Vringo Video Ringtone Platform in U.K.
Vringo, a provider of video ringtones and personalization solutions for mobile devices, announced it has expanded its agreement with mobile billing services provider Bango.
10/26/2010

Ifbyphone Names Jason Ferrara as its New Vice President of Marketing
Ifbyphone, an industry leading customer interaction company, has appointed Jason Ferrara as vice president of marketing. Prior to joining Ifbyphone, Ferrara worked with another rapidly growing Chicago company, the nation's largest online job site CareerBuilder.com.
10/26/2010

Nuance Picks InPhonex Platform for Speech-Enabled Contact Center Applications
InPhonex, a provider of telephony services, has agreed to supply Nuance Communications with a high-capacity platform to stress-test its custom speech-enabled contact center applications.
10/26/2010

Video Contest for Fans of WiFi Calling
Kineto Wireless, Inc., is one of the key innovators and leading suppliers of solutions that enable smart offload for smartphones. The company recently announced a video contest for fans of WiFi calling and UMA.
10/26/2010

SnapTranslate the First App to Read
If you go on a business trip to Mexico and are unable to read the memo in Spanish, the menu while on vacation in France or the Russian street signs you will find it extremely difficult to get around. With "SnapTranslate" all that is a thing of the past. All you have to do is go to the AppStore and simply load it to your iPhone, photograph the foreign language text with your iPhone camera and within a few seconds SnapTranslate translates the text and even reads it aloud. You do not even need to type anything, as the application makes things extremely simple.
10/26/2010

SoundBite Communications Launches 'America's Favorite Voice' Campaign
SoundBite Communications announced the launch of the "America's Favorite Voice" campaign. American voters are encouraged to nominate their favorite voice for proactive customer communications from among three characters: Andrea, Bill, and Brian.
10/26/2010

Consumers Prefer a New Mobile Payments Proposition
The international payment specialist, VocaLink, published 'Voice of the Customer' research, which shows the ability to make inter-bank payments immediately via a mobile phone. Vocalink holds a strong appeal for the modern consumer because of its speed and convenience. According to the research, which was conducted with consumers and small and medium enterprises during July 2010, many customers prefer the Faster Payments Service.
10/26/2010

AstriCon: More Larger Enterprises Will Adopt Open Source
Small to Medium Size Businesses (SMBs) have been early to adopt open source, maybe initially attracted by its disruptive pricing model. As open source products mature and companies develop worldwide support models around their open source products, the adoption by larger enterprises will increase, too, said Bill Soto, sales manager for the U.S. and Canada at Xorcom.
10/26/2010

Finalists of Talking Tayside Awards 2010 Revealed
Talking Tayside, a Tayside Contact Centre Forum initiated by Dundee City Council in 2000, as a public private partnership and focused in the development of the contact center industry in Tayside, has announced the finalist of the Talking Tayside Awards.
10/25/2010

Many Enterprises Still Hesitant About Mobile Unified Communications
Enterprise unified communications that extends beyond the fixed infrastructure and extends features to the mobile environment always seems attractive, in principle. Most decision makers likely would point to mobile e-mail and the ability to unify desktop and mobile voice communications as examples of capabilities that illustrate the value.
10/22/2010

Small Town Entrepreneurs Race to Establish Mobile Brands
Since big mobile app developers, such as Yelp and Urbanspoon, cater to large metropolitan cities, small town entrepreneurs are hurrying to establish dominant mobile brands in their local neighborhoods. The demand is so strong that some communities are also offering cash prizes to incentivize entrepreneurs to develop local mobile apps. A recent example is the announcement from Ottawa, Canada that it will award $50,000 for the development of new software products for its citizens.
10/22/2010

Sony Ericsson Shifts Focus to High-End Cell Phones
Sony Ericsson Mobile Communications in the second quarter saw its smartphone shipments soar even as its overall cell phone shipment ranking declined, re?ecting the company's strategic shift away from lower-margin, higher-volume products and toward more pro?table devices, according to iSuppli Corp.
10/22/2010

US Handset-Based Navigation Usage Increased in Past Year, ABI Research Reports
ABI Research's navigation survey has revealed differences in navigation form-factor usage compared with a similar survey conducted in 2009. While in both 2009 and 2010, portable navigation devices (PNDs) were the most commonly-used type of navigation device, a significantly higher percentage of those in the United States report the use of mobile phones with navigation software in the car (24 percent in 2010 vs.19 percent in 2009).
10/22/2010

Vlingo Announces Vlingo InCar for Android Users
Vlingo Corporation, a dealer in intelligent voice applications, has stated that its newly released Vlingo InCar is now available on all carriers for Android users.
10/21/2010

AdelaVoice Launches StartTalking Mobile App
AdelaVoice, a leading provider of innovative solutions for mobile phones and smartphones, recently announced the launch of the latest in the SmartTalking suite of programs, the StartTalking Mobile Application Developer Program, the world's first cross-carrier eyes-and hands-free texting solution. StartTalking provides developers access to fast and a free way to add a voice-driven user interface to their applications. chompSMS was the program's first participant and included native support of StartTalking's Voice Texts within an SMS based stream which allows the user to listen or reply to messages received.
10/21/2010

Improved Customer Service Increases Corporate Banking
According to a joint survey conducted by Finextra Research and Pegasystems polling banks and corporations, the results highlight the growing importance of customer service in corporate banking. The survey report shows that around 57 percent of corporations are ready to pay a higher price for a sophisticated self-service Web portal that allows efficient management of their entire portfolio online. At the annual SIBOS Conference, the survey results comprising responses from 98 respondents from banks and corporations in Europe, Asia and the U.S. will be presented.
10/21/2010

Redknee Improves KPN Spain's Customer Support, Satisfaction
Toronto-based Redknee, which sells billing and charging software for communications service providers, announced the launch of its customer experience management offering with KPN Spain.
10/21/2010

Acoustic Magic Introduces Voice Tracker II Array Microphone
Acoustic Magic, Inc., provider of Voice Tracker desktop array microphones that are helpful in a number of applications such as automatic speech recognition, meeting and lecture recording, VoIP, conventional teleconferencing and voice control for home automation, introduced the Voice Tracker II Array Microphone with built-in acoustic echo cancellation (AEC) for full duplex VoIP conferencing.
10/20/2010

AdelaVoice Debuts SmartTalking Mobile Application Developer Initiative
AdelaVoice, a Boston-based provider of technologies and services that enable the development of creative solutions for mobile phones and smart devices, will introduce the StartTalking Mobile Application Developer Program, an initiative that will help the developers to add a voice-driven user interface to their applications in a fast and low-cost manner.
10/20/2010

Acapela Exhibits Arabic Voices and Speech Avatars at Gitex 2010
Acapela Group, a provider of voice and text-to-speech solutions, announced it is demonstrating Acapela family of Arabic voices at the Gitex 2010, Dubai, UAE.
10/20/2010

NXT Debuts New 15mm x 10mm Control Module
NXT plc, developer of the Distributed Mode Loudspeaker, announced the launch of 15mm x 10mm control module that, in combination with two 0.5W moving coil transducers, adds haptic touch to a flat panel while simultaneously turning the panel into a loudspeaker. The module has been designed primarily for applications in white goods, security systems, home automation and industrial control.
10/19/2010

BioClinica's Trident IWR Revolutionizes IVR/IWR
BioClinica announced the launch of Trident IWR. The launch took place at the 2010 Society for Clinical Data Management Annual Conference. Trident IWR is a new IVR/IWR also known as interactive voice response/interactive Web response platform, which provides a unique interface to help clinical operations personnel.
10/19/2010

Microsoft Discusses NUI -Enabled Speech Recognition
Last week Microsoft launched Windows Phone 7, which will make its debut in some European markets on Oct. 21 and in the U.S. on Nov. 8.
10/18/2010

Report Reveals Government Call Centers' Performance Improving
According to the latest Government Contact Center Satisfaction Index (GCCSI) report prepared jointly by CFI Group and the Federal Consulting Group, satisfaction with call centers run by government agencies increased 8 percent over the past year. On the other hand, the satisfaction level on the part of call centers run by private companies has just gone up by 3 percent.
10/18/2010

Research: How Operational Intelligence Improves Contact Center Performance
Data accumulated through both structured (transactional data collected in call center and CRM applications) and unstructured sources (such as voice recordings, call notes and other ad hoc interactions) can provide a gateway for individual performance enhancement. This proposition was revealed by Aberdeen Group, a Harte-Hanks in a recent press release.
10/18/2010

Satelite Systems Anounces Multilingual UI for Mobile Antenna Systems
Satellite Systems Inc, a provider of mobile auto-deploying satellite antenna systems, announced that it has developed a multilingual user interface "UI" for its iNetVu mobile antenna systems.
10/15/2010

Audience Optimizes Mobile Speech Recognition Services
Audience, a provider of advanced voice and audio processing technology, has added the A1028 chip to its family of intelligent voice processors for mobile phones.
10/15/2010

WebSafety and AAA Northwest Ohio Co-Market CellSafety Solution
As the leading provider of mobile and Internet safety technologies, WebSafety entered into a strategic partnership with AAA Northwest Ohio to deploy the company's CellSafety mobile application software among AAA Northwest Ohio members. The CellSafety mobile application will be available to AAA Northwest Ohio members during a promotional period starting from Oct. 19 until Jan. 19, 2011. AAA Northwest Ohio members can buy the CellSafety service at a discounted price of $3.99 during this period for unlimited phones within the household. This promotional period will also help measure the acceptance of the applications among AAA members and can be leveraged to expand the market of the application to all AAA members worldwide.
10/15/2010

Audience Helping You to Hear
Audience, Inc., a worldwide provider of advanced voice and audio processing technology, announced the latest addition to its suite of intelligent voice processors for mobile phones, the A1028 chip. Featuring the company's EarSmart technology that replicates the functions of human hearing to suppress noise and enhance sound quality, the A1028 voice processor is the first in the industry to offer processing capabilities that improve mobile speech recognition performance in noisy environments. This voice processor also extends Audience's non-stationary noise suppression solution to support handheld speakerphone mode in mobile devices.
10/14/2010

Mobile Q&A Service ChaCha Secures $20 Million in Funding
ChaCha, an Indiana-based startup that specializes in mobile voice and text Q&A services, recently raised another $20 million in series F funding from new investors VantagePoint Venture Partners and Rho Ventures.
10/14/2010

QUT Selects CellTrust GlobalSMS Gateway Platform
Queensland University of Technology (QUT) announced that it has selected CellTrust's GlobalSMS platform solution for a special project on two-way text message support on breastfeeding for new mothers in Australia. The project, known as "Mumbuconnect," was planned, designed, and engineered by a digital media and social marketing specialist in Brisbane, Australia, Andre La Porte, who has also conducted trial runs for the same.
10/14/2010

Tablets Offer Alternative for Children with Speech and Communication Problems
When it first emerged on the scene, the iPad presented some great entertainment and professional promise. Now, according to a Wall Street Journal report, these tablets also present benefits to children with speech and communication problems that may not have been recognized in the past.
10/14/2010

Money Incentives to Change Unlawful Driving
W2W LLC decided to replace the failed incentive with a new one - cash. The Safecellapp, when powered up before turning the engine, detects if a car is moving faster than five miles per hour, uses GPS to locate the phone, and looks up local safe driving laws. If the driver adheres to the law, the app will issue points worth $1.00 for every 100 miles traveled. These points can then be redeemed by Barnes and Noble, Apple, or the maker of the app, W2W LLC.
10/13/2010

Voxeo and INOVO Partner to Unlock Contact Centers Across Africa
Voxeo Corporation, a provider of Unlocked Communications, has entered into a partnership and reseller agreement with INOVO, a provider of telephony, contact center solutions and services.
10/13/2010

Spanish Drivers Benefit from Iconosys' Driver-attendant Software
Iconosys, Inc., in an effort to protect users, and ultimately, save lives, by promoting safe, distraction-free driving has furthered its reach to include Spanish speakers by introducing the Spanish-language version of its proprietary DriveReply technology for Google Android smartphones.
10/13/2010

Verizon Wireless and CASIO G'zOne Introduce the Ravine
Verizon Wireless, the mobile communication company in the United States, in association with CASIO will soon be launching CASIO G'zOne Ravine to Verizon Wireless Communications Stores and online.
10/12/2010

Obama Signs Technology Access Bill for the Disabled
Blind and deaf people will find it easier to use smartphones, the Internet and other technology - important for their schooling, personal life and workplace - under a bill just signed into law by President Obama.
10/12/2010

GM Voices Announces Partnership with IVONA Text-To-Speech
GM Voices, a major player in professionally-recorded voice prompts for IVR, speech recognition and other automated voice systems, has entered into a partnership with IVONA Text-To-Speech.
10/12/2010

Collab Chooses Voxeo's IVR Technology for Call Center Software
"We selected Voxeo as the technology of our choice since it is the best, fully SIP-based IVR platform for VoiceXML and CCXML in the market, with very strong hosting capabilities," explains Carlos Pedro Vasconcelos, Marketing & Business Development Manager at Collab. "Customers in the financial, health care, and call center industries are already using it in EMEA."
10/12/2010

U.S. Transportation Official Calls for More 'Driver Distraction' Research
For years, researchers warned that engaging in phone conversations while driving -- whether hands-free or not -- constitutes a serious level of distraction, leading to a significantly increased chance of an accident. Mostly, though, the legal and technological response to the impact of cell phones in cars has focused on hands-free communications rather than outright bans.
10/12/2010

Nuance Selects Ventrica to Provide Marketing Services for Products
Nuance, a provider of speech recognition software, selected British outsourcing contact center Ventrica to provide business-to-consumer and business-to-business marketing services for its products.
10/12/2010

Language Line Offers Interpreting Services to Patients in Need
Adventist Health System announced that it has entered into a partnership agreement with Language Line Services to offer its 43 hospitals and clinics access to a comprehensive suite of interpreting and translation services.
10/8/2010

Car and Driver Launches 'Txt U L8r' to Prevent Texting and Driving
Car and Driver, a publication for automotive enthusiasts, launched Txt U L8r, a free mobile application for handheld devices created to fight the dangers of texting while driving. Sponsored by the Chrysler brand and developed by iSpeech, the Txt U L8r application automatically responds to text messages without forcing drivers to take their hands off the wheel or their eyes off the road.
10/8/2010

Convio Enables Nonprofits to Engage and Communicate with Donors
More than 1,300 nonprofit organizations raised $1 billion funds online in 2010 by leveraging Convio's integrated fundraising software, which represents a 64 percent increase over the funds raised last year. Based on a multi-tenant SaaS architecture, Convio's fundraising software is designed specifically for the nonprofit sector. Nonprofits organizations can leverage the integrated, on-demand online marketing, fundraising and advocacy suite to empower and support their efforts to persuade constituents in donating for a cause, and also support traditional marketing and communications.
10/8/2010

Ford's SYNC Dashboard System Offers More Sophisticated Voice-Activated Controls
Car manufacter Ford is getting attention with the introduction of its new, voice-activated SYNC dashboard system for making hands-free phone calls, getting traffic alerts and turn-by-turn directions, searching for and playing music, and listening to text messages. The system also includes 911 Assist for help in emergencies.
10/8/2010

APEX Voice Communications Debuts APEX First Touch Self-Service Optimizer
APEX Voice Communications, a provider of Service Delivery Platforms and Application Servers, has stated that they have unveiled the new APEX First Touch Self-Service Optimizer. The solution is designed for network operators, call/contact centers and hosted service providers offering self-service IVR/IVVR.
10/7/2010

PhoneFactor Protects Commercial Online Banking Transactions for SNB
PhoneFactor's Universal Banking Gateway is enabling SNB to rapidly integrate PhoneFactor with their online banking platform and this delivers simple, effective protection in place for their customers in weeks rather than months.
10/7/2010

SoundBite, CMC Providing Self-Service and Interactive Communications Strategies
SoundBite Communications, a provider of on-demand, multi-channel proactive customer communications solutions and Collections Marketing Center (CMC) -- a provider of comprehensive self-service collections strategies -- are jointly helping lenders, billers and collection agencies streamline their collection process by offering self-service and interactive communications strategies.
10/7/2010

IVONA, BrightVoice Technology Release Next-Generation TTS Engine
IVONA text-to-speech (TTS) recently launched version two of IVONA speech synthesizer software that takes advantage of the innovative BrightVoice Technology, an instant text-to-speech engine as well as new language model. BrightVoice Technology guarantees unparalleled voice fluency and quality. The newly released and improved TTS engine generates speech up to 10 times faster compared to the earlier version.
10/7/2010

MTS Launches Janmat 2010
MTS, the mobile telephony services brand of Sistema Shyam TeleServices Ltd, has launched an Interactive Voice Response (IVR) and SMS based service, aptly called Janmat 2010.
10/6/2010

Share Voicemails on Your Facebook Wall with HulloMail
HulloMail, a voice messaging company, announced the introduction of version 3.0 of its Android application with several new updates made to the smart voicemail and instant voice messaging application.
10/6/2010

Report: Value-Added Services Promise Big Turnout in Rural India in 2014
Value-added services for wireless subscribers in India's rural areas can generate a revenue of $835 million for regional service providers in 2014, according to the latest report from Analysys Mason.
10/6/2010

US to Replace Europe as Largest Mobile Data MVNO Market
The concept of Mobile Virtual Network Operator (MVNO) gained momentum strictly as a European, GSM phenomenon, in which mobile service resellers directly cater to their own customers. An MVNO typically does not own its own spectrum or own network infrastructure. Trough the business arrangement with traditional mobile operators, MVNOs buy minutes of use (MOU) for sale to their own customers. The concept of MVNOs is fast gaining hold in the United States, and according to the report of a renowned data consultancy firm in the Washington DC area, the United States is soon to emerge as the largest mobile data MVNO market in the world.
10/6/2010

Iperia Releases Visual Messaging 2.0
In addition to providing new mobile application features, version 2.0 supports a broader range of smartphones and mobile devices. The company has simplified the way voice messages are accessed, viewed, and managed from mobile devices.
10/6/2010

Yap Voicemail Accessible Any Time, Any Place
Yap, a speech recognition solutions provider, announced the launch of Yap Voicemail, which will not only record user voicemails, but can also convert them to text in case the user is in a meeting or out of range, and unable to pick up the voicemail. It is built on an accurate and automated speech recognition platform, and designed for long duration dialogues, which includes conference call transcriptions, customer phone call analysis, voicemail-to-text, and other voice-activated mobile messaging features. These dialogues contain sensitive or confidential information, and take a tremendous amount of time to analyze and manage. By converting the dialogues to texts, they can be accessed and managed easily.
10/6/2010

Voice Assist Acquires SpeechPhone Assets to Host Speech Technology Platform
Voice Assist, Inc., announced that it has completed the purchase of assets of SpeechPhone, a Delaware limited liability company, and its related entities.
10/5/2010

ITEXPO: Companies Present Business Plans to StartupCamp 2 Crowd and Panel
StartupCamp 2 was rockin' last night. The event, collocated with ITEXPO this week in Los Angeles, featured five upstart companies doing rapid-fire presentations to a standing-room-only crowd.
10/5/2010

Options Media Group Shows DriveSafe Software Functions in Video Tutorials
Options Media Group, an e-mail services provider for on-demand e-mail marketing, released two videos that explain the advanced features of its DriveSafe Software anti-texting-while-driving solution.
10/4/2010

Manage Home Phone Messages from Smartphone Using AT&T Voicemail Viewer App
AT&T has launched its Voicemail Viewer app, which allows AT&T U-verse Voice customers to easily check and manage their home phone messages.
10/4/2010

APEX Voice Communications Announces Self-Service Call Center Optimizer at ITEXPO
Company officials describe it as designed for network operators, call/contact centers and hosted service providers offering self-service IVR/IVVR. It includes a set of multi-modal strategies and tactics for pre- and post-processing of customer service contacts aimed at optimizing self-service systems.
10/4/2010

BenQ Launches E-reader Tailored for Taiwanese Users
Taiwan-based BenQ today announced the launch of its second-generation e-reader. The new device, the nReader K61, is able to download e-books via Wi-Fi or 3G networks, and users can take notes using a stylus on the device's six-inch touchscreen.
10/1/2010

SMS Media Group Adds IVR Services to Mobile Cloud
SMS Media Group has added SMS 2 IVR (interactive voice response) to its arsenal of mobile messaging solutions.
10/1/2010

StartTalking Smartphone App Minimizes Distractions While Driving
StartTalking, the world's first smartphone application that lets motorists keep their eyes on the road and hands upon the wheel, has been launched by AdelaVoice.
10/1/2010

Study: Patients Texted With Medication Reminders, Condition Info
Center for Connected Health, a patient and medication management solutions provider and an arm of Boston-based Partners HealthCare, found an innovative solution to significantly improve its patient care program. For a period of six weeks, a study was conducted on voluntary dermatology patients with atopic dermatosis in which they received text messages with medication reminders and information about their condition.
10/1/2010

Mobclix Offers Full Mobile Advertising and Publisher Support
Mobclix announced that it will provide 360 degrees of mobile advertising and publisher support for Windows Phone 7 by offering a publisher solution that combines analytics and advertising in a seamless package to the developer.
10/1/2010

Infusionsoft Announces New VP of Product Management
Infusionsoft, a provider of marketing automation software for growing small businesses, announced the appointment of Richard Tripp as vice president of product management.
10/1/2010

Esker Strengthens R&D Team
Looking to respond to the growth of its on-demand solutions offering, Esker, a provider of document process automation solutions, strengthened its Research and Development team.
10/1/2010

AT&T 'Speed Dating' With Mobile App Developers
AT&T is spending tens of millions to create three new software centers to speed the creation of mobile apps for Apple iPhone and Google's Android.
10/1/2010

Sabio to Implement Next-Generation Proactive Contact Solution for BCW Group
Sabio has won a major contract with BCW Group, a provider of credit management and debt recovery services, as BCW looks to meet current industry compliance requirements, and also deliver a more flexible and dynamic contact approach.
10/1/2010

Yooopi! And VoiceCash Offer Procash Prepaid MasterCard in Austria
Yooopi!, a well-known ethnic Mobile Virtual Network Operators (MVNO) based in Austria, will introduce the first prepaid twin card for Austria, known as the "Procash Card Austria," in partnership with VoiceCash, a provider of International Mobile Money Transfer sevices.
10/1/2010

Mobile Operator Capital Expenditure to Grow by Three Percent in 2010
After conducting an extensive research in 'Worldwide Mobile Infrastructure Capital Expenditure' ABI Research, a market intelligence company specializing in global connectivity and emerging technology, forecasted that mobile operator capital expenditure on key network items will see a three percent marginal growth in 2010.
9/30/2010

Elephant Talk Signs Agreement with Your Card
Elephant Talk Communications, Inc., an international provider of business software and services to the telecommunications and financial services industry, signed an agreement with Your Card B.V., a new Mobile Virtual Network Operator (MVNO) serving the Dutch market, as part of Elephant Talk's global campaign to expand its Mobile Virtual Network Enabler (MVNE) platform services to new markets in Europe, Middle East and South America.
9/30/2010

Juniper Research: Mobile Apps, Content Revenues to Reach $10 Billion by 2015
According to a new study conducted by Juniper Research, a research firm analyzing a diverse set of segments, including the mobile and wireless market sectors, the North American revenues from mobile content and applications will touch the figure of $10 billion by the year 2015, up from $4 billion in 2009, as more and more mobile users in the region have been migrating to smartphones.
9/30/2010

Mobile Web Gaining Momentum; August Sees 14-Percent Jump
The mobile Web gained increasing momentum in August, according to officials of Opera Mini, who say page views increased by more than 14 percent and data transfers increased by almost 10 percent from July.
9/30/2010

SmrtGuard Introduces Personal Guardian, a Personal Safety App for Smartphone Users
In emergency situations, Personal Guardian works as the fastest and easiest way to quickly alert loved ones. One can even reach the 911 emergency centers, when in danger and can notify them with the details of their location.
9/30/2010

Online Scheduling Software Improves Health Services
eMedischedule.com's Web-based scheduling system will be used by South Central Public Health District to book appointments for future public health clinics, including seasonal influenza vaccinations. Patients will also be able to to make appointments through eMedichedule.com's automated virtual call center, the company's proprietary integrated voice response appointment system.
9/30/2010

Still 'Large and Untapped Market' for Digital Content, Devices
According to a new report by market research firm the NPD Group, there is "a large and untapped market" for devices that offer connected capabilities and the digital content played on those devices.
9/30/2010

Verint Now Offers Multichannel Analytics with Impact 360 Text Analytics
Verint has answered that question with its new Impact 360 Text Analytics solution, the latest addition to its Customer Interaction Analytics portfolio that includes Impact 360 Speech Analytics and Impact 360 Data Analytics, along with survey insights derived from the Impact 360 Customer Feedback software.
9/29/2010

Google Toying with Autonomous Search
Is a symbiotic relationship between humans and computers the key to long-lasting Google dominance? According to CEO Eric Schmidt, it definitely has its power and potential. In a recent eWeek report, the search engine's chief said this relationship is actually driving Google to work on autonomous search.
9/29/2010

Addus Implements CellTrak Visit Manager Solution
The four year-old CellTrak Technologies, Inc. has curved a niche in the field of home healthcare, hospice, homecare and private duty markets, with its integrated mobile solutions and patent pending software-as-a-service solutions that run on GPS-enabled mobile devices via a homecare technology platform. Addus is a provider of a broad range of social and medical services in the home.
9/28/2010

Apex Solution to Enhancing Revenue Collection
Noble Systems, specializing in innovative contact center technology solutions, and UK-based Apex Credit Management announced remarkable achievements in revenue collection and compliance monitoring by using Noble System's contact center platform and Nexidia's award-winning speech analytics capabilities.
9/28/2010

Nokia, AT&T Offer $10 Million to Create Apps on Nokia Smartphone
Developers now have 10 million more reasons to create their next app on Nokia smartphones after Nokia and AT&T announced an unprecedented developer contest with $10 million in cash and prizes.
9/27/2010

Portugal's TMN Picks Comverse 'Clientless' Visual Voicemail Solution
TMN, a mobile operator in Portugal, has deployed Comverse Visual Voicemail to enable users to hear voice messages as soon as they are recorded without any specific handsets.
9/27/2010

How UC and Multimodal Notifications Will Change Communication
UC-based, mobile, multimodal communications will be changing how people both initiate and receive contacts from other people, as well as directly from automated business process applications.
9/27/2010

Speech Analytics - The Simple Definition
Speech analytics is defined as a method that is used to examine, identify and cross-reference recorded speech to gather useful insight about the speech or the speaker.
9/24/2010

Virtual Hold Technology Used by WestJet to Enhance Guest Experience
Airline contact centers are getting busier with the increase in the demand for air travel. This is particularly true for one of the top air carriers of Canada, WestJet. As compared to May 2009, WestJet flew 125,000 more guests in May 2010. This clearly led to more guest interactions for WestJet. While WestJet uses sophisticated workforce management strategies to ensure that callers receive a high level experience, events such as special promotions and unexpected weather can make consistently achieving customer service goals a challenge.
9/24/2010

Ovum's 2010 Contact Center Speech Analytics Market Report Recommends UTOPY
UTOPY has been recognized for its top performance in recording-system-independent Speech Analytics. Ovum's 2010 contact center Speech Analytics market report has recognized UTOPY's performance for core technology, user interface and packaged solutions. An announcement in this regard has been made by the top provider of Voice of the Customer and Performance Optimization solutions, UTOPY. These solutions are powered by Speech Analytics.
9/24/2010

John Lewis Selects Sitel
John Lewis, a UK's retailer, has selected Sitel to provide technical support for all electricals customers across the UK from Sitel's contact centre in Exeter.
9/23/2010

eGain Adds New Midmarket Partners
Resellers are the key to marketing, delivering and enabling customers' success with vendors' sophisticated, value-rich technology solutions. They are the professionals that work with buyers to assess needs, find the right products and features, do the lifting on the installs and provide that one-call-away for questions, support and for making modifications and supplying enhancements.
9/23/2010

Upgrades Come to Kindle for Android App
Updating the mobile version of its popular e-reader application, Kindle, Amazon has added free features to the app that already exist on the actual Kindle device. Users can now search for e-books either by type or voice and find the full-text version instantly. They can also browse Wikipedia, lock either portrait or landscape screen orientation, and add notes and highlights to the text that will sync with their Kindle apps with the e-readers they have on other mobile devices.
9/23/2010

tXtBlocker Helps Curb Texting While Driving with New Cell Phone Service
tXtBlocker recently launched a service that automatically limits the functions of cell phones while driving. This service, which includes features such as no-cell zones, track and locate phones, arrival and departure alerts, and speeding alerts, is currently compatible with Android and Blackberry smartphones and will be available on the iPhone in early 2011.
9/23/2010

RiteAid Enhances Pharmacy Services with Automated Alerts
Rite Aid Corporation, one of the nation's leading drugstore chains with more than 4,700 stores in 31 states, has made pharmacy services more convenient, especially for people who are always on the move.
9/23/2010

Speech Analytics and the Power of Simplicity
Companies can be faced with problems related to understanding what their customers are saying and how it impacts the business. It's difficult for businesses to apply their resources necessary to find - among thousands of calls - those critical issues that can have a dramatic impact on the business.
9/23/2010

Audible.com Mobile Store for iPhone and Android Launched
The new Audible.com Mobile Store for the popular iPhone and Android platforms has been introduced by Audible, Inc., the premier provider of premium digital audiobooks and entertainment, and an Amazon.com Inc. subsidiary.
9/23/2010

SpeechCycle Chosen for Speech Technology Excellence Award
SpeechCycle, Inc. announced that its RPA Express has been chosen for the Customer Interaction Solutions 2010 Speech Technology Excellence Award.
9/22/2010

Fremont Insurance Receives Two Technology Awards
Michigan-based Fremont Insurance recently earned two technology awards from Applied Systems Client Network (ASCnet), for its commitment to remaining at the forefront of technology.
9/22/2010

CyberTech and Nexidia Enter Into Global Partnership Agreement
CyberTech, one of the largest compliance recording providers, and Nexidia, a provider of audio search and speech analytics solutions, have entered into a global partnership agreement which brings the power to extract deep and meaningful business intelligence directly from recorded interactions to the global marketplace.
9/22/2010

IVR Technology Group Moves to New Corporate Headquarters
IVR Technology Group, a provider of phone and text automation services, recently announced the relocation of its corporate headquarters to Williamsville, a northern suburb of Buffalo, NY, in an effort to enhance customer conversations, drive sales and lower costs of business.
9/21/2010

Vringo and Tiesto Announce Agreement to Distribute Video Ringtones
Vringo, Inc., a provider of video ringtones and personalization solutions for mobile devices, has signed an agreement with Tiesto, one of the most popular DJ's in the world, to co-develop new video ringtone content.
9/20/2010

my1voice Introduces New Voicemail Transcription Service
Steve Adams, vice president of marketing for Protus, the provider of my1voice, said, "Small business owners often spend quite a bit of time in meetings or outside the office. It's not always convenient to listen to voicemails, especially when they have several waiting. Small business owners often spend quite a bit of time in meetings or outside the office. It's not always convenient to listen to voicemails, especially when they have several waiting. Our new voicemail to text service saves small businesses a tremendous amount of time by allowing them to quickly scan the contents of voicemails wherever they may be, helping them prioritize messages that need to be acted on right away in order to maximize their productivity."
9/17/2010

OnStar Realigns its Business Strategy around 'Responsible Connectivity'
OnStar is launching new services, capabilities and technology for its nearly 6 million subscribers. OnStar, a provider of in-vehicle safety, security and communication services and a subsidiary of GM, plans to pilot major innovations that significantly increase drivers' in-car connection to the world and at the same time extending its safety leadership in the automotive industry.
9/17/2010

BillingTree Expands Payment Offerings with MoneyGram
MoneyGram International, the St. Louis Park, Minnesota-based financial services company, announced an agreement with BillingTree, a provider of on-demand payment processing solutions.
9/17/2010

Consumers Prefer Mobile over Landline, Also Automated for Many Needs: Nuance Survey
A new Nuance study reveals what many observers are suspecting: today's savvy consumers prefer mobile to landline and prefer automated systems for basic interactions and transactions but too often neither automated or live agent systems do not deliver what they want.
9/17/2010

OTTER LLC Announces the Availability of OTTER Smartphone App
OTTER LLC of Seattle, Washington is all set to introduce the OTTER smartphone app for Nokia's Ovi Store.
9/17/2010

Syntellect Releases Latest Version of Syntellect Communications Portal
Arizona-based Syntellect, Inc is a respected name in the contact center and self-service technology space. Through a recent press release, the company has announced the launch of Syntellect Communications Portal (SCP) 8.0, the company's flagship IVR solution. Syntellect Communications Portal is a PBX independent, open and standards-based complete IP voice portal. The version 8.0 is the latest addition to the family of Syntellect IVR solutions family.
9/16/2010

Pinnacle Security's Aspect Solution Wins Speech Technology 2010 Implementation Award
Aspect, a leading provider of unified communications, collaboration services and software, has announced that Pinnacle Security has won Speech Technology magazine's 2010 Implementation Award for remarkable results attained through the deployment of new speech technology in their contact center. Pinnacle was able to attain these award-winning results due to their implementation of Aspect's Productive Workforce and Seamless Customer Service contact center applications, which are integrated with Microsoft Tellme hosted speech solutions. This comprehensive solution includes an automated system which Pinnacle has named "Voice Qualification (V-Qual) System Sales Solution."
9/16/2010

YouMail Reaches Its 500 Millionth Call
YouMail, a leading provider of digital secretary services for managing mobile voicemail, has reached a landmark by reaching its half-a-billionth call. A winner of the AlwaysOn Global 250 award, YouMail handles nearly 1.5 million calls on a daily basis. Its popularity rests on its handset applications, and an extensive word-of-mouth promotion, by its satisfied customers.
9/15/2010

ChaCha Launches a Multimedia Messaging Service
A Multimedia Messaging Service has been launched by ChaCha, the popular free answers service that has delivered quick, accurate answers to nearly one billion questions. The newly introduced service will support videos, including movie trailers, and images such as coupons and logos, on nearly all mobile phones.
9/15/2010

FeatureTel Launches Visual Voicemail
While getting to listen to a Voicemail is pretty ordinary, getting to read a Voicemail is extraordinary, but FeatureTel, with the launch of its new "Voicemail to Text" message feature, has made the extraordinary - ordinary.
9/15/2010

Trimble Launches Global Safety Initiative
Looking to help fleets become safer, more efficient and greener, Trimble has launched a global safety initiative, the company has announced. As part of this initiative, the company has introduced a new addition to its portfolio-Trimble DriverSafety solution.
9/14/2010

Amulet Devices Distributes Voice Remote for Windows Media Center
Amulet Devices, a company that designs, manufactures and licenses technologies that add voice control to home entertainment and home automation systems, recently announced shipment of Amulet Voice Remote for Windows 7 Media Center.
9/13/2010

Privus Mobile Enhances Caller ID Application to Deliver Real-Time Caller and Text Identification
Privus Mobile, a provider of Caller ID solution for BlackBerry phones, announced the addition of new features to its smartphone Caller ID application to deliver real-time caller and text identification.
9/10/2010

SYSTRAN Introduces Translating Software for Connected Devices to Allow Users to Get Real-Time Translation
The connected mobile devices have made the lifestyle easier. With SYSTRAN bringing their language translation technologies to iPhone, iPod touch and iPad Devices, foreign travel has become easier too. SYSTRAN's machine translation technology, which facilitates communication in 52 language combinations, has been famously used by the Internet portals, multinational corporations and government agencies.
9/10/2010

XTM Introduces Online SaaS Computer Assisted Translation Tool Set
XTM International Ltd, an independent software developer, recently announced the launch of XTM Cloud, an industry Open Standards based SaaS translation solution available for freelance translators, LSP's and enterprises.
9/10/2010

HighJump Adds Vocollect Voice-Enabled Logistics Technology to Its Supply Chain Management Software
HighJump Software, a provider of supply chain management software announced that it has reached the highest level of the Vocollect Voice Partner Program by becoming a Vocollect Voice Total Solution Provider.
9/10/2010

Drishti Soft Solutions Makes a Foray into the Indonesian Market
Drishti-Soft Solutions Pvt. Ltd., a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes has entered into a strategic partnership with Orange Garden Indonesia, a reputed provider for enterprise communications.
9/10/2010

Venali, Inc Acquired by j2 Global Communications
j2 Global Communications, Inc., a provider of outsourced, value-added messaging and communication services, has successfully completed the acquisition of Venali, Inc., a Miami-based provider of enterprise Internet fax messaging solutions.
9/9/2010

Ditech Networks Declares Financial Results for Three Month Period Ending July 31
Todd Simpson, Ditech Networks CEO said the company has experienced good growth in their PhoneTag product offering this quarter even though some anticipated VQA orders did not arrive within the quarter.
9/9/2010

Rhomobile Accelerates Enterprise Smartphone App Development
RhoHub 2.0 simplifies the process of building native mobile applications for iPhone, BlackBerry, Windows Mobile and Android phones by offering a SaaS solution for development and hosting of crossplatform native smartphone apps.
9/9/2010

GM Proposes Feature for Facebook Addicts: Verbal Status Updates Through OnStar
It happens all the time. You're on your way to the grocery store to buy FrootLoops and Red Bull, and you realize that you've failed to let your Facebook friends know about your important errand. It's illegal to use your hand-held device in the car (and you always obey the law), but you fear your friends may not rest until they know of your sugar and caffeine quest. If this has ever happened to you, fret no longer: GM may have a solution for you.
9/9/2010

Tellme's Shirk: Making Phone Interactions 'Really, Really Rich'
Recently TMC's CEO, Rich Tehrani, interviewed Grant Shirk, Director of Industry Solutions at Microsoft's Tellme. Shirk says Microsoft has surrounded the team at Tellme with the latest in speech technology, both recognition and generation. Microsoft has been working on creating a speech group for the past 15 years, he noted.
9/9/2010

VoiceVault Intros Smartphone Developer Program for Development of Voice Biometric Applications
VoiceVault, a provider of voice-based biometric identity verification solutions, has announced a new voice biometric Smartphone Developer Program for VoiceVault Enterprise.
9/8/2010

FreeDentistFinder Makes Finding a Local Dentist Easier, with Integration of IVR Technology into Its Site
FreeDentistFinder.com is a renowned website that has been helping Americans seeking oral care to locate a dentist. Users can find local dentists with expertise in dental implants, cosmetic dentistry or general family dentistry from FreeDentistFinder's huge database. The site takes pride in its list of over100,000 dentists, who are available to help pateints 24/7.
9/8/2010

Stellar Recovery Deploys LiveVox Inc.'s Integrated IVR and On-demand Payment Lines
Receivables management firm Stellar Recovery Inc. has simplified multi-site PCI compliance by deploying LiveVox Inc.'s integrated Interactive Voice Response "IVR" and on-demand payment lines.
9/7/2010

Hamilton CapTel Unveils Captioned Telephone Service App for BlackBerry Smartphones
Hamilton CapTel, a provider of captioned telephone solutions and services, announced the launch of Hamilton Mobile CapTel application for BlackBerry smartphones.
9/7/2010

Vlingo, foursquare Enable 'Check In,' Other Features by Verbal Commands
Vlingo Corporation, a provider of intelligent voice applications that can turn words into action, announced a new feature for Android users that will help them use foursquare by just speaking into their phone.
9/7/2010

Hands-Free Calling Choices Encouraged by OnStar
The process of pairing cell phones to hands-free technology has been simplified with a Bluetooth/Hands-Free Calling awareness campaign being launched by OnStar. OnStar is a wholly-owned subsidiary of General Motors.
9/7/2010

CTI Group's Analytics Technology Integrated into Convergys Smart Enterprise Solution
The financial performance of a company depends on the relationship between its analytical capabilities and the performance of its business process orientation. Many organizations welcome systems that claim to offer business performance measurement solutions to improve the accuracy of analysis and providean in-depth, multi-angle view of data.
9/3/2010

Telvista Improves Performance by Partnering with Verint Witness Actionable Solutions
Telvista, an American call center outsourcer, is leveraging the next-generation Impact 360 program and value-added services from Verint Witness Actionable Solutions.
9/3/2010

NetQin Mobile Manager V3.0 Expands User Control
NetQin Mobile Inc., a provider of mobile security services, has released its NetQin Mobile Manager V3.0 for Android mobile devices.
9/3/2010

ROK Set to Enter North American Mobile Market
ROK Entertainment Group, a U.K.-based mobile technologies, services and applications company has announced the launch of ROK Americas.
9/3/2010

Comverse's Annual Innovation Award Features Popular Telecom Operators
Comverse announced the finalists for the Fifth Annual Innovation Award program for telecom operators.
9/3/2010

NBC Universal Digital Studio Partners With ChaCha to Provide Instant Answers for Audiences
Following the launch of the original series "FCU: Fact Checker's Unit" last week, NBC Universal Digital Studio partnered with ChaCha to provide an answer service for the branded entertainment series. NBC Show viewers can easily engage with the "FCU: Fact Checker's Unit" using ChaCha's superior answering service across mobile, online and social platform.
9/3/2010

NetExpress 2.0 Minimizes Operational Costs and Increases Call Routing Efficiencies
Telecommunication service providers are constantly looking out for ways to operate efficiently with reduced operational costs, which now serves as the key step towards succeeding in today's difficult economic environment. In response to the critical problem, i2Gemini recently launched NetExpress 2.0, which assists telecom providers in streamlining efforts related to pricing routing costs and inter-carrier compensation changes, thus enabling service providers to make intelligent business decisions.
9/3/2010

Partner Reveals MOC's Decision on the Possible Reduction of Interconnect Tariffs
Partner Communications Company Ltd., an Israeli provider of telecommunications services (cellular, fixed-line telephony and Internet services) under the orange brand, disclosed that after the company's past reports regarding the hearing process carried out by the Ministry of Communications (MOC), the MOC has recently published a press release regarding its decision on the hearing process. The hearing process was regarding the possible reduction of interconnect tariffs on the cellular network.
9/3/2010

Sigma Partners, Intersouth Partners and Inflexion Partners Help CallMiner in Raising $4 Million Venture Capital
CallMiner Inc., a leading player in enterprise speech analytics has announced that it has closed $4 million in Series C financing from Sigma Partners, Intersouth Partners and Inflexion Partners and an undisclosed strategic partner. CallMiner has decided to use the proceeds towards fuelling its hyper growth and expansion activities.
9/3/2010

Vlingo Enables Seamless Voice Integration with Foursquare for Android Devices
Intelligent voice applications provider, Vlingo Corporation, has introduced a new feature for Android users that will enable the use of foursquare by simply speaking into their phone. Vlingo offers this seamless integration to enable the use of the phone for individuals who want to check in, connect with friends or shout out an update on foursquare.
9/2/2010

Customer Interaction Solutions Magazine Announces 2010 Speech Technology Excellence Award Winners
Norwalk, CT, September 1, 2010-Technology Marketing Corporation (TMC), a global, integrated media company helping our clients build communities in print, in person and online, today announced the winners of the Customer Interaction Solutions 2010 Speech Technology Excellence Award. Customer Interaction Solutions magazine has been the leading publication in CRM, call centers and teleservices since 1982.
9/2/2010

TuneWiki Unveils Lyric Legend Mobile Game to Enhance Music Discovery and Interaction
TuneWiki creator of the social music player announced the release of Lyric Legend, a free-to-download mobile game that enhances music discovery and interaction.
9/1/2010

Google Announces Ergonomic Changes to Google Translate
Yesterday, on the Google Translate blog, the company announced several changes to its Google Translate service. The service, which allows you to translate text, Web pages and e-mails, lets users search Google across a variety of languages, translate incoming e-mail messages and essentially take the translation service with them on their smart phones.
8/31/2010

IVR Feature: Unified Self-Service Today
It's not surprising that mobile banking is one of the first applications to take off, the paper finds, noting that, "balance requests are cited as the number one type of mobile banking transaction today, followed by fund transfers. A recent report from Informa predicts that by 2013 over 977 million people will access banking services via their mobile phones, performing an estimated 300 billion transactions."
8/31/2010

Consumers Want On-Device Customer Care: Nuance
The research depicts that that Nuance Mobile Care fills this gap and is faster, easier to use and delivers more relevant information than existing customer care offerings from the mobile carriers that consumers evaluated in this study.
8/31/2010

PhoneQ App Allows Users to Make Calls without Getting Distracted
The usage of a hand-held cell phone is banned in many states for safety reasons, but this may result in losing valuable calls for many so, to help cope with this situation, Macrosoft, a software design and development organization, has announced a new Android productivity application, the PhoneQ, designed for "on the go" mobile professionals.
8/30/2010

Vringo Inks Partnership Agreement with Everything Everywhere
As per this new partnership agreement, Vringo's video ringtone service will be made available to a combined customer base of over 30 million customers. Initially, Vringo launch will be for Orange UK customers only.
8/27/2010

gridMOB Announces Creation of New App Genre
Mobile entertainment innovator gridMOB has announced the creation of a new app genre with Funny Call. This VoIP-based (voice over Internet protocol) app modulates a user's voice into pitch-bending, character-impersonating, song-belting sounds, imprinting their personality on that "perfect" live conversation, according to company officials.
8/27/2010

NACR's 24x7 One Call Solution Center Helps Houston Municipal Courts Better Serve Citizens
NACR is a nationally recognized player in the field of enterprise communication solutions. NACR is a certified Avaya Platinum Channel Partner and seven-time Avaya BusinessPartner of the Year. When it came to partnering with a communication company to provide the citizens better services through improved efficiency, NACR came as the obvious choice for the City of Houston's Municipal Courts Administration Department.
8/27/2010

Datatel Deploys Hosted IVR Payment Solutions for Call Centers
Datatel Inc., a premium IVR (Interactive Voice Response) hosted and managed services provider, recently deployed a Hosted PCI-ready telephone IVR payment solution for small and medium sized call centers. Along with customized applications, Datatel has released three new service plans: standard, professional and premium. These plans enable call centers to meet PCI compliance requirements by deploying a PCI Ready, Hosted IVR Payment Gateway that provides secure connections for processing credit cards.
8/27/2010

Nuance to Enhance SaskTel's Voicemail to Text Relationship Service
Nuance Communications, Inc. has announced the signing of a new multi-year agreement to continue delivering Nuance's Voicemail to Text service to SaskTel's wireless and wireline subscribers.
8/27/2010

novero Unveils New Car Kits to Enable Safe Hands-Free Driving
novero, a creator of innovative communication products, announced the availability of two universal car-kits designed specially to enable hands-free driving for customers who also prefer optimum audio quality.
8/26/2010

CSI Forges Alliance with Aurix to Integrate Phonetic Speech Technology in Virtual Observer Solution
East Hartford, Conn.-based CSI has announced the selection of Aurix as a strategic partner.
8/26/2010

VSN Systemen Integrates Octasic's Multi-Core DSP Platform into OpenTSP NG Portfolio
Octasic, a provider of media and wireless baseband processing silicon and software solutions, announced that its Vocallo MGW multi-core DSP platform has been chosen by VSN Systemen, a developer of telecommunication products, to power the media Processing unit or " MPU" of its newly launched OpenTSP NG portfolio.
8/26/2010

Juniper Networks Announces Availability of New VXA Series Media Flow Engines
VXA Series Media Flow Engines, which are designed to maximize the scale and reliability of Juniper's Media Flow Solution, are now available. An announcement in this regard has been made by Juniper Networks. The economics and experience of rich content delivery will be improved with this line of high-performance content delivery appliances.
8/26/2010

GreatCall Launches Medication Reminder and Check in Call Services
Adding to its growing portfolio of award-winning services, GreatCall, Inc. has announced the launch of the GreatCall Medication Reminder service. Customers are kept safe, healthy and connected with services from GreatCall. From their easy-to-use Jitterbug cell phone, customers will be able to better manage their overall well-being with the GreatCall Medication Reminder service. Available at the Jitterbug Services Store for $10 per month, the Medication Reminder initiative will also include high-touch support from the company's 24/7, U.S.-based customer care representatives.
8/26/2010

Nuance's Text-to-Speech Technology Will Be Available on Blio eReader, eBook Store
Nuance Communications, a provider of speech and imaging solutions for businesses and consumers, and K-NFB Reading Technology Inc. together announced that Nuance's Vocalizer text-to-speech technology will be available as part of the K-NFB Reading Technology's Blio eReader Software, which is soon to be launched.
8/25/2010

Medication Reminder and Check in Call Services Announced by GreatCall
Adding to its growing portfolio of award-winning services, GreatCall, Inc. has announced the launch of the GreatCall Medication Reminder service. Customers are kept safe, healthy and connected with services from GreatCall. From their easy-to-use Jitterbug cell phone, customers will be able to better manage their overall well-being with the GreatCall Medication Reminder service.
8/25/2010

IVR Technology Launches iAnswer
IVR Technology Group, a provider of intelligent voice response services and solutions, has unveiled its second generation of MDCall, a feature-rich and cost-effective alternative to live-operator afterhours medical answering service, labeled iAnswer.
8/25/2010

OTTER Out to Stop Teen Texting-While-Driving
States have banned texting while driving -- legislation and policies have been implemented, celebrities have appealed to the public and even advertisers have done their bit. But at least 80 percent of the population still continue to text and drive.
8/24/2010

PowerPhone Secures Patent for 'Integrated Call Handler and E-Mail Systems and Methods'
PowerPhone, Inc., a supplier of communications training and technology solutions during critical situations, announced that it has been awarded patent number 7,764,769 entitled "Integrated Call Handler and E-Mail Systems and Methods" by the United States Patent and Trademark Office.
8/23/2010

Mobile Operators offered License-free IVR Test Clients
License-free test clients for IVR Visual Voicemail (VVM) are being offered to all mobile operators by Communology.
8/23/2010

Philips Intros the Third-Generation of SpeechMike IVR Dictation Devices
Philips has introduced the third-generation of its SpeechMike audio recording IVR devices. This new version provides essential new functions and design elements that were previously available only with wireless SpeechMike Air.
8/23/2010

Nuance Makes its IVR Dragon Medical Mobile Search Available on the Apple App Store
Nuance Communications has announced that the company's Dragon Medical Mobile Search App is now available on the Apple App Store. The company provides speech and imaging solutions for businesses and consumers around the world. IVR.
8/23/2010

Nuance Makes Available Dragon Medical Mobile Search App on the Apple App Store
Nuance Communications has announced the availability of its Dragon Medical Mobile Search App on the Apple App Store.
8/23/2010

Learning to Capture the Voice of the Customer: Free Webinar
An upcoming free webinar, Voice of Customer Best Practices: Leveraging Customer Feedback as an Enterprise Asset is scheduled for Wednesday, August 25, 2010 2:00 PM EDT / 11:00 AM PDT aims to demonstrate how Enterprise Feedback Management (EFM) can turn feedback into an enterprise asset.
8/23/2010

IVR Technology Group Offers iAnswer for Reliable Patient Communications
Intelligent voice response services and solutions provider IVR Technology Group is now offering a second generation of MDCall. This feature-rich, cost-effective alternative to love-operator afterhours medical answering service, known as iAnswer, enables a highly accurate, consistent and reliable call experience for all patients.
8/20/2010

Nokia Acquires Motally, Small Private Firm in San Francisco
Nokia will acquire Motally, "a small, privately held mobile analytics firm in San Francisco."
8/20/2010

Blancspot Media Gives iPhone and iPod Touch Users Something to 'Think About'
Apple's iPhone and iPod touch just got a little nippier with the launching of a new social news app that provides an entertaining and objective view of global events. Announcing the launch, Blancspot Media LLC, a social news network, said that the service was available through the App store for a one-time fee of $2.99.
8/20/2010

Quincy, Cellit Launch Weather Alert Service, Cellit Climate
Cellit announced the launch of an automated weather alert system, Cellit Climate. The company launched the service in partnership with Quincy Newspapers, Inc. and is available in Quincy's eleven designated market areas.
8/20/2010

Just5 Launches 'Calling Made Easy With Just5,' a Social Media Challenge
A social media challenge, called "Calling Made Easy With Just5," has been introduced by Just5, a global provider of mobile devices designed for ease of use, reliability and emergency response.
8/20/2010

On the Road Video: The Value of the Virtual Call Center
Is it possible that the technology from one company can change the course of an industry that has focused much of its activity in moving U.S. jobs overseas? To take a closer look, TMC's Rich Tehrani recently spoke with Paul Lang, SVP of Products & Marketing at LiveOps. Their conversation was captured in this video.
8/20/2010

Software AG Announces 100 Percent Acquisition Of itCampus
Recently, Software AG announced the 100 percent acquisition of itCampus, including its UK subsidiary based in Derby. In April 2009, it initiated the acquisition by buying a 51 percent stake. The acquisition helped itCampus to fortify its position in the UK and major European markets. This was possible by integrating its product development in worldwide R&D network of Software AG. Thus, both companies together were able to provide next generation of outbound call centre technologies.
8/19/2010

Outbound Notification Service for Contact Centers Launched by Chrysalis Software
Chrysalis Software Inc the largest provider of contact center professional services and products has announced the introduction of a cloud or premise-based multimedia information delivery service which will be able to manage outbound notifications for contact centers. The Chrysalis Notification Service is able to deliver information quickly through a variety of Medias like phone, text message, email, or Twitter.
8/18/2010

How to Get Customers to Stay in IVR / Speech Recognition
The big challenge with IVR has been to get people to use and stay in the automated self-service systems. Even speech rec can be frustrating sometimes. Therefore automated voice solutions require fine-tuning to maximize their ROI.
8/18/2010

Flint Telecom Forays into U.S. Prepaid Wireless Communications Market
Flint Telecom Group, a telecoms technology and services organization, announced it is entering the rapidly growing U.S. prepaid wireless communications market.
8/17/2010

DMT and Xoftek Communications Collaborates to Bring vTV & Skype Compatible Video Calling Solutions to the TV
Digital Multimedia Technology, a market leader in digital communications technology, has introduced Xoftek Communications vTV software, the premier consumer application for voice, video and messaging over the TV and Set-Top-Box. With this, the company has raised the bar for next-generation communications.
8/17/2010

Tata Indicom, Kirusa Offer 'Call-n-Tweet' Voice Service to Subscribers in India
Tata Teleservices Limited announced the launch of Kirusa's "Call-n-Tweet" service for all its TTSL and TTML subscribers across India.
8/16/2010

Teleku Becomes Part of Voxeo Labs to Adopt Voxeo's Tropo Cloud Communications Service, IVR
A large number of developers have used Teleku to build applications such as outbound notification systems, Interactive Voice Response (IVR), real estate talking houses, language translators, driving directions, games etc.
8/16/2010

Self-Serving Generation 'Right Now'
Self-service is increasingly being recognized as a critical path of the customer experience, prompting some self-styled business gurus to quip that in fact, "the best service is no service."
8/16/2010

TxDOT Launches New IVR Interface for the Texas Travel Information Line
TxDOT has stated that it has released a new interactive voice response (IVR) interface for the Texas Travel information line that will offer Texans both road conditions and travel information at 1-800-452-9292.
8/16/2010

StreamWIDE Inks Deal with Columbus Communications
Columbus Communications Inc., a Caribbean-based telecommunications provider operating in 22 countries, has signed an agreement with StreamWIDE, a provider of next generation value-added services, to supply the centralized voicemail solution that will serve the residential and business market segments of three of its subsidiaries which includes; Flow Trinidad, Flow Jamaica, and Flow Granada.
8/13/2010

YouMail Has New App to Handle Over 1 Million Calls Daily Including Those from Small Business VOIP
YouMail Inc. - a provider of digital secretary services for administering mobile voicemail - has launched a new Android app, and the service succeeded in managing more than one million calls a day
8/13/2010

Astute Solutions Announces Acquisition of Speech Labs
Leveraging EVS and CVS, companies can search, understand and act upon knowledge embedded within voice interactions, said company officials.
8/13/2010

25 Percent Cost Savings for Support of Any IVR Platform from PSS
PSS Inc. also known as Product Support Solutions is a premier contact center system integrator and service provider. Any IVR platform will now be supported by PSS. A guaranteed 25 percent discount is also being offered by PSS. The company has announced support for Periphonics, Nortel, Aspect, Syntellect, Envox, Edify, VoiceGenie, Nuance, or any other legacy product.
8/13/2010

Your Wish is Android 2.2's Command!
Google's Android 2.2's newest app is eager to please. The app, "Voice Search with Voice Actions," should probably have a cooler name worthy of its capabilities. But that appears to be its only drawback. The app enables smartphones to set reminders and alarms, take dictation for and send e-mails or texts, browse the Internet, get directions, or search for music. In essence, the phone does whatever you want it to.
8/13/2010

SURF Licenses High Quality Video Codecs for Video Communication Solutions
SURF Communication Solutions, a developer of high capacity, real-time multimedia processing solutions for the telecommunications industry, announced that they will license the Texas Instruments' video codecs for use in their video communication solutions.
8/12/2010

Boost Mobile Unveils Samsung Seek with $50 Monthly Unlimited Plan on Sprint Network
The Samsung Seek comes with the Boost Mobile Monthly Unlimited offer that comprises of a nationwide voice, text messaging, Web, e-mail, IM and calls to 411 for just $50 a month without an annual contract.
8/12/2010

IVR Provider Voxeo Acquires Teleku
As part of the acquisition, Chris Matthieu, founder of Teleku, will join the Voxeo Labs team to focus on business development and enterprise adoption of Voxeo's Tropo cloud communications service.
8/12/2010

Apptek's ASR Breaks the Barriers of Communication Yet Again
Considering that speech is the most natural form of expression and a method of communication around the world, and different dialects and speech environments pose unique challenges, the world needs to find a way to automate speech recognition. AppTek, a leader in human language technology, announced the availability of its automated speech recognition engine for Spanish. The new, enhanced ASR engine has additional features that can process several other key languages such as Arabic, Farsi, Urdu, and Chinese.
8/11/2010

Ringio's Rich Calling Service Receives Makeover Following a Public Beta with over 300 Early Customers
When it comes to integrating intelligent call routing and CRM data, cost effectively, the SMBs rely on Ringio. Ringio is a provider of cloud-based services to intelligently route calls to any phone in the world along with relevant information about the caller. Ringio provides capabilities previously available only through call centers and proprietary customizations.
8/10/2010

90 Percent of Cell Phone Users Consider Safety Their Number One Priority in an Automobile, Reveals CEA's Latest Study
A recent study conducted by the Consumer Electronics Association revels that most drivers using cell phones consider safety as their number one priority when driving an automobile. Twenty-two percent of the respondents said that they never use their cell phones while driving. Out of the other respondents, 29 percent of the drivers said they prefer using a Speakerphone built into cell phone while twenty two percent said they use a Wireless Bluetooth headset.
8/10/2010

Quest Software Unveils New Version of IVR Authentication Services
Aliso Viejo, Calif.-based creator of system management products Quest Software, Inc. has announced the launch of the next generation of Active Directory Bridge Technology with the newest version of Quest Authentication Services.
8/9/2010

Free Webinar: Keen Insight into Communications in the Cloud
Cloud computing is a term seen time and again throughout the telecom and technology industries. While moving business processes to the cloud offers significant promise in cost and time savings, there are still barriers to adoption. When the opportunity arises to implement cloud communications for the enterprise, questions emerge as to how to make this move successfully and cost effectively.
8/9/2010

Call Genie to Provide Its CG AdExchange Technologies to France Telecom S.A.
Call Genie, a provider of mobile local search and mobile digital interactive advertising solutions, has announced plans to sign a contract with France Telecom S.A., a telecommunications operator that owns the Orange brand, covering Internet, television and mobile services with 131.8 million customers across 32 countries worldwide.
8/9/2010

GMA Announces Solution for Distracted Driving Accidents and Deaths
Global Mobile Alert Corporation, worried over NHTSA statistics which attributes 80 percent of all accidents to "distracted driving" announced a solution addressing this growing epidemic.
8/6/2010

Ringio Completes Public Beta of 'Rich Calling' Service
Officials with Ringio said that "Rich Calling" produces an enriched, affordable caller experience as a result of its focus on data integration with customer-relationship management "CRM" and IVR tools that normally are out of reach of SMBs.
8/6/2010

Sony Ericsson Signs a Deal with Silent Communication for Visual Voicemail
Silent Communication announced that its Visual Voicemail software has been licensed to Sony Ericsson.
8/5/2010

Alcatel-Lucent's Genesys Receives 'Strong Positive' in Gartner's IVR Systems Report
Alcatel-Lucent has announced that Genesys, its customer service software arm, has received a "Strong Positive," the highest rating possible, in Gartner's MarketScope for IVR Systems and Enterprise Voice Portals report.
8/5/2010

Avaya's Self-Service Solutions for Contact Centers Leverage Speech Automation
According to Avaya, the real-time speech self service solution for contact centers can deliver a more convenient, cost-effective and interactive way to serve customers in an environment where demographics and communications modes are shifting and risks are increasing.
8/5/2010

Avis Budget Group Uses the Microsoft Tellme Speech Cloud Platform
Microsoft Corp. recently announced the addition of Avis Budget Group Inc. to its growing roster of enterprise customers using the Microsoft Tellme speech cloud platform.
8/5/2010

Voxware Announces Version 4.0 of Voxware 3
According to company officials, the new version is equipped with an expanded Enterprise Voice Manager, which is part of the Voxware Adaptive Voice Framework.
8/4/2010

Phonewire Improves its PhoNETic Voicemail Transcription Service
Phonewire, Inc. announced the general public availability of three improvements to the PhoNETic voicemail transcription service.
8/4/2010

Report Indicates IVR Data Services to Drive Growth in SEA's Mobile Services
Data services is expected to drive the growth in Southeast Asia's (SEA) mobile services as mobile connections penetration exceeds 90 percent in 2009 and slowing income growth near saturation.
8/4/2010

Aurix Breaks the Barriers in Speech
Aurix is a leader in speech technology solutions, enabling organizations to identify words and phrases buried in their audio data to gain valuable intelligence. It will be launching its unique, phonetic speech search and analytics solution, gopher-it 1.1 at Speechtek 2010, booth no. 515, New York Marriott Marquis.
8/3/2010

Vringo to Develop Video Ringtone Content with FusionSports
Video ringtone pioneer Vringo has announced an agreement with FusionSports Marketing Group, a multi-disciplinary design and athlete marketing agency. The two companies plan to create and distribute exclusive video ringtone content from FusionSports clients including: Ray Lewis; Derrick Johnson; Donnie Avery; Rashard Lewis; Doc Patton; Kenny "The Jet" Smith; Marshevet Myers, with other elite athletes to follow.
8/3/2010

TrustCash Develops Payment Solution Supporting All RIM BlackBerry Devices
TrustCash Holdings, Inc., has successfully completed the alpha development and integration of all RIM BlackBerry devices including the highly popular BlackBerry Curve, BlackBerry Storm and BlackBerry Bold.
8/3/2010

Barclaycard Introduces Contactless Payment in its Stores across UK
One of the most exciting new applications to be launched in the payment world is contactless payment. The technology is already available and waiting in the wings to have card-based payments eat further into the cash market.
8/3/2010

IVR Provider Voxeo Releases Prophecy 10
The 100 percent standards-based platform for speech, IVR and SIP VoIP applications is used by half the Fortune 100 and more than 150,000 developers to deploy Unified Self-Service communications applications such as IVR, outbound notification services, customer voice portals, order tracking systems, and more.
8/3/2010

100 Percent Uptime SLA Now Available from Voxeo
The company's text messaging application platform is used by enterprises to send time-critical text notifications to cell phones. This platform is also used to deliver self-service solutions that will automatically respond to text requests from any cell phone.
8/3/2010

Quick & Easy Change Management using Resolvity's Upgraded Speech IVR Application
Resolvity, Inc. announced the latest release of an upgraded version of Studio Select application, a key component of Resolvity Speech Application Platform, which enables business analyst to manage application changes quickly and easily to their Resolvity Speech IVR applications. Application changes involving business rules, prompts, outage announcements, conditional messaging and routing can easily be managed using Studio Select's rich graphical user interface (GUI) without any development expertise. Resolvity provides next generation speech recognition IVR solutions that automate inbound and outbound customer support calls.
8/3/2010

New Light Duty Voice Solution Introduced by Vocollect
Vocollect, Inc., a provider of voice-centric solutions for mobile workers, recently announced the market availability of its latest light duty wearable voice solution offering voice-only, voice-directed workflow capabilities.
8/2/2010

Ifbyphone Honored with 'Chicago's 101 Best and Brightest Companies to Work For' Award
The National Association for Business Resources has recognized Ifbyphone, a customer interaction company, as one of "Chicago's 101 Best and Brightest Companies to Work For."
8/2/2010

VoiceObjects SaaS Solution Now Available from IVR Provider Voxeo
Now, with an On-demand solution, there is no longer a need for on-premise application servers, VoiceXML IVR platforms, phone lines, load balancers and associated overhead. In addition, customers can significantly decrease costs and increase reliability by leveraging the new on-demand offering.
8/2/2010

Nexidia Offers New Speech Analytics Solutions for the Call Center
Recently, Nexidia, a provider of audio search and speech analytics solutions, announced a series of enhancements to its Enterprise Speech Intelligence "ESI" product suite, in a bid to offer more options for contact centres to implement the capabilities that will have the most impact for their organizations.
7/30/2010

Nuance's New Dragon NaturallySpeaking V.11: More Accurate, Faster, Easier
That's where Nuance comes in with Dragon NaturallySpeaking 11, a new release of its speech recognition software, one that has been around for 13 years, that has been redesigned to let people spend more of their energy working and creating, rather than clicking and typing. Dragon 11 says Nuance, "gives people a voice to perform almost any task on the computer to create documents, send e-mails, surf the Web, search Facebook and Twitter and interact with their favorite applications - at speeds up to three times faster than typing."
7/30/2010

AppTek Offers Chinese Language for Hybrid Machine Translation System
According to company officials, AppTek's supported languages are being migrated to its patent-pending Hybrid Machine Translation platform and at the same time AppTek is continuously introducing more new languages all through the year.In addition, AppTek's hybrid machine translation, which is a complete combination of statistical and rule-based methodologies, has been ranked the best for the last three years in an evaluation of machine translation systems by the National Institute of Standards and Technology.
7/29/2010

BlueAnt Q2 Headset Offers Voice Control & Text-to-Speech Technology
BlueAnt Wireless, a provider of Bluetooth peripheral devices, announced BlueAnt Q2 Smart Bluetooth Headset with next generation voice control and text-to-speech abilities.Company officials say the Q2 receive audio has been professionally sculpted to deliver what they claim is, "the best sound performance ever heard on a Bluetooth headset.
7/29/2010

SVOX Enters Into Technology Licensing Agreement with Vianix
Officials with SVOX said that this agreement gives the company and its customers immediate access to unrivaled audio coding technologies for outstanding speech quality in automotive, mobile and consumer electronics applications. The global market opportunity for automotive and mobile speech technology is several hundred million dollars.
7/29/2010

AirMessenger Rapid Service Platform Launched by Airwide Solutions
Airwide Solutions, a provider of next-generation mobile messaging infrastructure, applications and solutions, has released a new offering which is specially designed to enable operators to cost-efficiently and quickly launch core mobile messaging services or new applications, and at the same time improve their revenues and profitability.
7/28/2010

Effortel to help Israel Post Launch Mobile Services
Effortel a mobile virtual network operator and enabler announced that it has been picked by the Israel Postal Company or Israel Post as the lead consultant for helping it plan the launch of mobile services through its network of over 700 retail outlets.
7/28/2010

RTL Belgium Launches Vringo Ad Campaign
Vringo, a provider of video ringtones and personalization solutions for mobile devices, announced that its partner, RTL Belgium, a unit of RTL Group S.A., which is a division of Bertelsmann, has begun marketing the launch of the mobile personalization platform developed by Vringo through the use of new video advertisements for television use and on the Web through PlugRTL. The video advertisement introduced the new myvringo.be website for Belgian users.
7/28/2010

Type 'N Talk App for IPhone, You Can Sound Like Stephen Hawking!
If you're one of those under the impression that Radiohead is a good rock band, as evidently industry observer Dan Kricke is, then you're impressed with the fact that they used text-talk for the OK Computer track "Fitter Happier."
7/28/2010

Speech Rec + Advanced Analytics = Nuance On Demand Insight
To make a speech recognition-enabled IVR self-service or front-end assistance service deployment requires a combination of a solid, end-customer-friendly and easily-scaled application and excellent analytics to enable ready refining of this tool to keep more--and highly satisfied callers--in the automated system.
7/28/2010

Legiant's IVR Now Features Absence Notification
Legiant has announced a new Absence Notification feature for its interactive voice response system.
7/27/2010

Lingotek's Cost-Effective Translation Platform Helps Businesses Expand
Lingotek, a collaborative translation solutions provider announced the availability of their award-winning Collaborative Translation Platform, version 5.0 SaaS solution.
7/27/2010

Former Chiefs of Police Hired by SpeakWrite for Expanding Digital Dictation Services
SpeakWrite, the country's number one on-demand transcription service, announced the joining of former Chiefs of Police Charles Brobeck and Stephen Cercone with SpeakWrite, for providing consulting services, whereby offering expert advice on the best method for serving police and other public safety professionals with digital dictation and document production needs.
7/27/2010

U.S. Businesses Grow Online Sales with asknet's Enhanced eCommerce Platform
asknet, a provider of global eCommerce solutions announced the availability of its enhanced global online sales platform. The sales platform, one of the industry's most extensive eCommerce performance benchmark ranking -- asknet Digital Index -- tracks crucial KPIs like sales per visitor and conversion rates.
7/27/2010

Dragon Dictation 2.0 Clears Up Obvious Weaknesses of 1.0
Industry observer Ben Patterson reports that there is a dictation app for the iPhone which takes what you say and puts it directly on Twitter or Facebook. Because as we all know, it's so tiring to tap out 140 characters.
7/27/2010

VMI Enters Into LOI to Sell SaaS Technology to Applied Voice and Speech
Voice Mobility International, Inc. (VMI has entered into a letter of intent to sell certain assets to Applied Voice & Speech Technologies, Inc. (AVST), a developer of Unified Communications solutions.
7/26/2010

Emerging Markets to Lead Global Mobile Data Market: Research
Leading market research firm Informa Telecoms & Media has predicted that emerging markets will be the key driver in the growth of global mobile value-added-service (VAS) revenues from $200 billion in 2009 to $340 billion in 2014.
7/26/2010

Sourcefit Launches Customer Fit for Small and Emerging Businesses
Customer Fit is an integrated suite designed to support the customer acquisition and support needs of small and medium businesses. It provides new customer leads, telephone or e-mail marketing, live customer service and technical support staffing at a reasonable price, according to company officials.
7/23/2010

Orinoco Call Center Upgrades to Indosoft Q-Suite ACD Software
Indosoft, a worldwide specialist in call center software, has announced that Orinoco Call Center, located in Gaborone, Botswana, has upgraded to Indosoft's Q-Suite call center ACD software.
7/23/2010

E-Mail, Social Media Conversations Real-Time Translated in 50+ Languages with Ortsbo
The challenge is that there are multiple languages spoken in that village, which resembles more like a neighborhood in New York City and Toronto. So how does understand the speaker or more accurately in social media and e-mail the author or commenter if they don't know their tongues?
7/23/2010

Omnilert's Amerilert to Provide Computer Aided Dispatch Systems
Omnilert LLC, a provider of an SMS-based dispatch and paging system for fire departments and rescue squads, has announced that the Amerilert First Responder service will now connect to Computer Aided Dispatch or CAD systems via the SNPP protocol.
7/23/2010

ROK Lingo Enables Multi-Language Text and Audio Translation on iPhones
ROK Entertainment Group, the mobile technologies, applications and services company, has successfully deployed the ROK Lingo iPhone application onto the iTunes Applications Store.
7/23/2010

Nuance Dragon Dictation 2.0 Now In iTunes App Store, in U.K. English, Soon in German
Now Nuance has given me more reason to want to buy it. It has come out with Dragon Dictation 2.0 for multiple dialects and languages and I am fluent in three English language dialects: east coast American, Canadian and U.K. I've also been looking at the iPhone so if I decide to get one I can now download the Dragon software from the iTunes App Store rather than lug the box with me from the Staples.
7/23/2010

Inability, Unwillingness to Pay, Major Problem for Collections
The 2010 Collections Trends and Challenges Study also finds that, "nearly 50 percent of respondents make no distinction between chronically late payers and consumers who have fallen behind for the first time."
7/23/2010

Datatel, Moneris Partner To Make IVR-Delivered Payment Solutions
Making payments via credit cards or other payments via the Web is easy, and secure. There's no waits and the information shows up. And it is accomplished for far less money than having expensive live agents handle those simple transactions.
7/23/2010

Elephant Talk's Platform Reaps Rewards with Rapid Expansion of MVNO Services
Mobile Virtual Network Operators, "MVNOs" are different from resellers of telecom services, such as long distance, local exchange, and mobile network services. MVNOs typically add value such as brand appeal, distribution channels, and other affinities to the re-sale of mobile services.
7/23/2010

Conferencing Solution Launched for Public Relations and Advertising Market by Intelliverse
The expansion of Intelliverse Conferencing for the Public Relations and Advertising market has been announced by Intelliverse. Intelliverse is a top provider of communication services. Public Relations firms and Advertising Agencies needed a Conferencing solution that delivers the productivity, cost savings and operational efficiencies. A simple and affordable solution to conduct reliable, virtual meetings is offered by Intelliverse Conferencing.
7/22/2010

Manage Mobility Partners with WebSafety
Manage Mobility, a national management and logistics firm for wireless services, has entered into a partnership relation with WebSafety, Inc., a provider of software solutions that help to prevent incidences of distracted driving, to utilize its CellSafety mobile application.
7/22/2010

West Interactive Enhances IVR Platform with TuVox Acquisition
Hosted and managed automated customer contact solutions provider, West Interactive has announced the recent acquisition of TuVox, a provider of on-demand speech and IVR solutions. TuVox is known for the creation of a unique and agile development methodology for speech applications that will produce a superior caller experience in less time and with less risk when detailed requirements are difficult to specify in advance.
7/22/2010

Junction Networks Teams Up with PhoneTag to Offer Voicemail-to-Text
Junction Networks has entered into a new partnership with Ditech Networks to bring PhoneTag Voicemail-to-Text service to OnSIP customers.
7/22/2010

Family Assistance Foundation Selects Send Word Now's Communications Software
Send Word Now - a provider of on-demand alerting, response, and incident management services - has announced the use of its communications software by the Family Assistance Foundation.
7/20/2010

Interactions Corporation Announces HumanTouch Technology
Interactions Corporation, a provider of customer care communications for interactive systems, announced a new technology and automated voice platform.
7/20/2010

Nuance to Launch iPhone Apps for the British Market
Is voice-to-text technology from Nuance ready for global markets? The company believes it is and is launching software apps for the iPhone in Britain to prove its point. According to a recent Reuters piece, the Dragon Search from Nuance enables users to search the Web by speaking into the phone instead of typing.
7/20/2010

Impact 360 Speech Analytics Software Helping Ireland's Premier Contact Center Enhance Performance and Customer Experiences
Telefonica O2 Ireland is a leading provider of mobile services and communications solutions to customers and corporations in Ireland. The contact center has recently implemented Verint Systems' Impact 360Advanced Speech Analytics solution. According to Verint Systems Inc., the solution has helped O2 identify €1 million in potential savings by uncovering the underlying issues that prompt calls into its contact center.
7/20/2010

Avaya Brings Forth True Next-Generation Contact Center Solution
Many firms claim when they are writing marketing and press material about their technology that theirs is the 'next generation' solution, when in reality all what they have done is add a few more features, cut back excessive code, and made it prettier to look at.
7/20/2010

Ford and Nuance Plan to Raise the Bar with Next-Gen SYNC
Automotive manufacturer Ford has supposedly made it easier to control in-car systems with fewer steps and more natural language with its new MyFord Touch driver connect technology.
7/19/2010

Vlingo Introduces 'SuperDialer' to Get Access to Infinite Phone Book
Vlingo Corporation is well known global provider of intelligent voice applications that turn your words into action. Recently, the company released a new feature for Android device users called "SuperDialer."
7/19/2010

Upstream Successfully Completes Mobile Marketing Campaigns in West Africa
Upstream, a large mobile marketing solutions provider announced the completion of a series of localized mobile marketing campaigns across West Africa for MTN as part of the Group's official FIFA World Cup sponsorship activities. The MTN Group is a multinational telecommunications provider operating in 21 countries in Africa and the Middle East.
7/16/2010

International Postal Corporation Deploys Axway Business-to-Business Integration Solution
The Phoenix, Arizona-based business interaction networks company Axway has announced that International Postal Corporation or "IPC," an association of 24 postal operators, has successfully migrated from Axway's legacy product AMTrix to the Axway Business-to-Business integration or "B2Bi" solution.
7/16/2010

MessageSolution Unveils E-Discovery Functionality for MSPs
Legal information is increasingly residing not in musty books on dusty shelves but in electronic files. To obtain those needed in discovery, MessageSolution has come out with advanced e-discovery functions for its managed service provider partners that they can offer to their clients.
7/16/2010

MessageSolution Unveils E-Discovery Functionality for MSPs
Legal information is increasingly residing not in musty books on dusty shelves but in electronic files. To obtain those needed in discovery, MessageSolution has come out with advanced e-discovery functions for its managed service provider partners that they can offer to their clients.
7/16/2010

MessageSolution Unveils E-Discovery Functionality for MSPs
Legal information is increasingly residing not in musty books on dusty shelves but in electronic files. To obtain those needed in discovery, MessageSolution has come out with advanced e-discovery functions for its managed service provider partners that they can offer to their clients.
7/16/2010

Upstream Completes Mobile Marketing Campaigns across West Africa for MTN
Upstream, a provider of mobile marketing solutions, announced it will power a series of successful localized mobile marketing campaigns across West Africa for MTN as part of the Group's official FIFA World Cup sponsorship activities.
7/16/2010

TeleBlock's Do Not Call Technology Integrated with NBS V.o.I.C.E. Platform
Compliance Systems Corporation announced the integration of TeleBlock service with the Hosted V.o.I.C.E. service platform of NBS.
7/16/2010

Users Now Have Easy Access to More Localized Weather with the New Weather.com
A redesign of the popular website weather.com has been announced by The Weather Channel.
7/16/2010

Vlingo Releases 'SuperDialer' for Android Device Users
"SuperDialer," a new feature for Android devices users has been launched by Vlingo Corporation, a provider of intelligent voice applications that turn your words into action.
7/16/2010

Psion Teklogix and Zetes Serve UK Market
Psion Teklogix, Inc., provider of mobile computing solutions, has announced a strategic partnership for the UK marketplace with Zetes, a pan-European provider of solutions and services for the automatic identification of goods and people.
7/15/2010

Evernote Announces the Launch of Dynamic Catalog 'The Evernote Trunk'
Evernote is the manufacturer of a well known multi-platform memory enhancing service. Recently, the company announced that it is going to introduce The Evernote Trunk. It is a dynamic catalog which aids users to discover complementary products, applications and content that augment better usage of Evernote. Also, it offers a better exposure and revenue opportunities to the growing number of products and services that is integrated into Evernote's platform for human memory.
7/15/2010

Datatel Installs SwiftPark's Parking Permit Telephone Payment System
Datatel Inc. is a trusted provider of hosted interactive voice response (IVR) solutions and payment card industry (PCI) compliant telephone payment solutions. In order to install the parking permit telephone payment system of Swiftpark, recently, the company has been chosen by Datatel Inc.
7/15/2010

West Notification's New Soundecision Offers up to 97 percent Answering Machine Detection
When using outbound voice notification solutions to deliver messages you need to know whether the calls are hitting answering machines or voicemail systems.
7/15/2010

New Versions of Repartee Announced by AVST
Two new versions of Repartee, LX 11.3 and LXi 11.3, have been introduced by Applied Voice & Speech Technologies, Inc.
7/15/2010

West Interactive Delivers 'Insight' with MarketTools' Solution
In this age of the social customer -- where the customers are in charge of the interactions and can (and do) influence the purchases and loyalty of others globally (and at light speed) -- it is more critical than ever to obtain the greatest amount of insights into their wants, needs, experiences and opinions.
7/15/2010

TARGUSinfo Says Not all Caller Name Services Satisfies Customers
This new 2010 report examines the Caller Name services from the consumer's perspective. Jeff Rudolph, president and CEO, The Paisley Group Ltd. said that the research shows that the coverage and quality of Caller Name services differ widely across telecommunications carriers and the gap is continuing to widen.
7/14/2010

me2me Completes Merger with iSpeech
me2me, a supplier of Web and voice services, announced completion of a total merger with iSpeech, a Swiss compatriot and provider of digital dictation products and voice technology.
7/13/2010

Nuance: What Can Voice Self-Service Learn From ATMs?
Automated teller machines are very much akin to IVR, both DTMF and speech recognition, in that they perform essential, simple but increasingly complex tasks once and often are still performed by individuals, though at anytime, anywhere with minimal or no queues. Both ATMs and IVR systems have their limitations, occasional malfunctions and there are many transactions and customers who prefer to have tasks that they can provide taken care by staff.
7/13/2010

Enhanced PlainSpeech ASR Broadcast Engine for Chinese Announced by AppTek
AppTek is a provider of human language technology also known as HLT. The availability of its enhanced Chinese automated speech recognition or ASR engine has been announced by AppTek. Several other key languages such as Arabic, Farsi and Urdu are also processed by the enhanced PlainSpeech ASR platform.
7/13/2010

Network International Chooses Telepin Software
The majority of mobile phone subscribers in UAE are prepaid, with most accounts representing a large population of the workforce. As the mobile market in the UAE has more room to accommodate related services, the consumers can visit a Network merchant and complete the transaction within seconds for the pre-defined amount they wish to top-up.
7/13/2010

IVR Growing in Some Areas: Report
Used correctly, and not simply as ways to slough off those pesky, annoying creatures known as "dissatisfied customers," IVR systems can enable companies to actually better serve their customers.
7/13/2010

Thai Team's Speech-to-Sign Software Wins Microsoft Contest
Speech-to-sign-language translation software has come a long way in the last ten years. We can't wait to see what comes of the award-winning speech-to-sign language translation software written by a team from Thailand -- EyeFeel - which just won the main category of a Microsoft-sponsored software development contest for students, the Imagine Cup.
7/9/2010

Qwest Adds Cloud-Based Enhancements to Qwest iQ On Demand IVR
According to company officials, the On Demand IVR includes full Interactive Voice Response capabilities enhanced with voice mail, speech recognition, call recording, and reporting and analytics.
7/9/2010

Voicebrook Awarded GSA Schedule through Aprisa Technology
Voicebrook solutions offer speech recognition technology, rapid ROI, improved turnaround time, reduction in reporting errors, and a flexible complement of workflow choices to the industry.
7/9/2010

Dolbey Fusion Expert Solution Integrated with Mammography Reporting System's Data System
Dolbey, providing dictation, transcription, speech recognition and coding solutions for healthcare, announced that its Fusion Expert solution has been integrated with Mammography Reporting System, Inc.'s tracking and reporting data system.
7/9/2010

Mongoose Metrics Introduces Conversation Conversion Dynamics, a Speech Recognition Solution
A patent-pending speech recognition solution called Conversation Conversion Dynamics has been launched by Mongoose Metrics, an enterprise-level call tracking solutions provider.
7/9/2010

LiveVox Launches New Feature for Collection Organizations to Manage Answering Machine Compliance
LiveVox is providing these agents with the ability to leave a standard, automated voicemail, even if they are using preview or manual dialing modes. To accomplish this task, LiveVox closes a gap in most companies' messaging compliance strategies. This allows an agent to reach the next customer more quickly, thereby eliminating unnecessary downtime.
7/7/2010

Vocantas Signals IVR Market Push, Appoints MarComm Pro
The market is ripe for IVR systems what with growth that is slower than many companies' expectations that creates needs for means to control rising costs while reducing expenses and at the same time retain and attract scarce customers. Outbound IVR tools are especially hot as they check off the box for cost-reduction by shrinking callers' need to contact organizations and the one for customer care and loyalty, and referral by proactively notifying them of important issues.
7/7/2010

CTI Group and Aurix Unite, Integrate Phonetics Based Analytics Technology with SmartRecord
CTI Group Inc. is a globally recognized provider of electronic invoice processing and management, enterprise communications management software and services solutions as well as carrier class voice over internet protocol management applications.
7/1/2010

New Enhancements from Vocollect Facilitates Voice Enabled Warehouses and Distribution Centers
Vocollect, Inc. the world's number one provider of voice-centric solutions for mobile workers has announced additional enhancements to its industrial wearable voice solution which will further enable the emerging era of voice-enabled warehouses and distribution centers.
7/1/2010

FunMobility Creates a FunMail Library for BREW MP
Compatible with the latest version of FunMail, FunMail Messenger 2.1, the BREW MP Library is the first version to offer FunMobility's new Magic Photo technology, which adds artwork and special effects to photos based on user's text messages.
7/1/2010

Health Resource Solutions Chooses ExpressMD Solutions' Electronic House Call
Health Resource Solutions, a premier high-tech home health and rehabilitation care company in Chicago, IL has selected ExpressMD Solutions' Electronic House Call as their next-generation remote patient monitoring platform.
7/1/2010

Call Center to Pay $13 Million to Settle Class-Action Lawsuit
An operator of a local call center that dispersed aid to victims of Hurricane Katrina will pay up to $1.3 million to settle a class-action lawsuit brought by former employees, according to Bakersfield.com.
7/1/2010

Sprint Named a Gartner and 1to1 Media CRM Excellence Award Winner
ClickFox's customer, Sprint, has been named the Gold winner of the 2010 Gartner & 1to1 Media Customer Relationship Management Excellence Award, in the Customer Experience category.
6/30/2010

ProtoCall One Survey: Multi-Channel Projects Result in Increase in Call Center Hiring
The latest research from contact center consultancy and integrator ProtoCall One, concerning IT and recruitment expenses in the contact center market in the United Kingdom for the month of May, has determined that one out of every six contact centers in the UK-or 16 percent-is currently searching for agents to staff multi-channel communications projects.
6/30/2010

CosmoCom Solution Powers SMART's Customer Contact Center
CosmoCom, provider of a unified, all-IP contact center suite to assist enterprise clients, has announced that the customer contact center run by SMART Communications Inc., one of the top telecommunications companies in the Philippines, has adopted the Unified Contact Center Plus system, a CosmoCom-backed hosted service that is a product of communications and information technology firm ePLDT Inc., a sister firm of SMART.
6/29/2010

PerfectServe Now Offers Speech-Enabled Services to Help Doctors and Nurses Save Time and Provide Better Care
Nurses and physicians, with PerfectServe's new speech-enabled service, can dial a single number and say the name of any medical staff member to connect to them. If they want to reach a physician on-call but don't know their name, they can simply say the name of their department.
6/29/2010

HTK Announces New Version of HTK Horizon Platform
According to the company, HTK Horizon can be applied across a range of business functions, to communication-enable day-to-day processes through data-driven interactive voice and messaging. HTK Horizon provides services for targeted marketing messages to be sent to existing and potential customers, to provide information or to stimulate action. Interactive voice, email and SMS communication can be data-driven to provide a personalized customer experience, leveraging brand and maximizing the completion rate for data capture, surveys and transaction fulfillment.
6/29/2010

Metaswitch Speech-to-Text Transcription Capabilities Integrated with Unified Messaging Portfolio
Metaswitch Networks announced that speech-to-text transcription capabilities have been integrated throughout its highly scalable, unified messaging product portfolio.
6/28/2010

BBH Solutions Introduces BlackBerry Mobile Voice System 5.0 at a Special Event in New York
To introduce BlackBerry Mobile Voice System 5.0 to New York area businesses, BBH Solutions, Inc., a premier New York City provider of converged network solutions and IT maintenance services, held a special event on June 23.
6/28/2010

Rollins Picks Portrait's Interaction Optimizer to Deploy in its Orkin Call Centers
Portrait Software, a provider of customer interaction optimization software, announced that its Interaction Optimizer has been selected to be deployed in North American consumer and commercial services company Rollins' Orkin call centers.
6/28/2010

How to Measure IVR Performance and Achieve the Desired Results: Webinar
Businesses need to know which IVR investments will improve caller experiences and yield desired results.
6/28/2010

ParkVu's New Music WithMe App Ready for BlackBerry Smartphones
The company recently announced that Music WithMe, which is intended for BlackBerry smartphones, helps users wirelessly sync their iTunes playlists with their smartphones. What's more, this feature eradicates the necessity for a USB connection or secondary portable music playing device.
6/28/2010

Roamware's NTR Gives Vodafone Greater Control over Outbound Traffic
Vodafone Roaming Services has selected Roamware Inc. to provide its Network Traffic Redirection service as part of a wider managed traffic solution on Vodafone's roaming hub.
6/28/2010

Cash for iPhones Gives You A Great Price for Used or Broken iPhone 3Gs
Cash for iPhones is a well known company that gives you a great price for your used or broken iPhone 3Gs. Cash for iPhones offers a price of $400 for the iPhone 3G 32 GB and $200 for the 16 GB which are in very good condition. Prices differ based on the usage and working condition of the phone.
6/25/2010

Rebtel's Latest VoIP Android App Pose as Threat to Operator Margins
The international part of the call is completely free of charge. The caller and recipient only pay their carriers for local calling minutes determined by their calling plans.
6/25/2010

Acoustic Technologies Debuts Fourth Generation SoundClear Software Solution
The SoundClear ATS6030, thanks to its InstantAdapt and noise-field rendering technologies, is able to offer extremely rapid noise adaptation to reduce noise even in areas as noisy as sporting venues or airports. In addition, Acoustic Technologies has also included FlexEQ, a configurable equalizer that can modify the transmit and receive sound quality while keeping the resultant sound free from the distortion typical with graphic-equalizer and parametric technologies.
6/25/2010

VIZIO Introduces High Definition Blu-ray Players and HD Wireless Internet Routers
Officials with VIZIO said that the XWR100 Dual-Band HD Wireless Internet Router prioritizes HD video and audio to VIA HDTVs and Blu-ray players, such as VIA-enabled VBR200W, VBR210, VBR220 and VBR231 Blu-ray players that are capable of streaming content from online services such as VUDU, Netflix and Pandora.
6/25/2010

GoIP Global to Use GO800's New Ticker Service
GoIP Global has announced that it will be the first to use GO800's new Ticker Service.
6/24/2010

YADA Enhances Customer Experience at American Airlines
The YADA mobile device lets employees of the airport be able to provide information on gates, flights, print bag tags and standby lists as well as boarding passes in real time. In addition, maps of other airports are also available on the device.
6/23/2010

ProtoCall One Won Three Years Contract to Support PlusOne Services
ProtoCall One, a contact centre consultancy and systems integrator specializing in multi-channel communications, workforce optimization and decision management solutions, won a contract to provide support to all contact center technology infrastructure for PlusOne Services.
6/23/2010

Newfound Communications Enters into a Strategic Alliance with Unified TelData
Newfound Communications, Inc., a premier provider of call recording, interactive voice response and dialing solutions for the telecommunications industry, has signed a strategic reseller alliance with Unified TelData Inc., a premier provider of intelligent solutions for world-class communications based in California.
6/23/2010

CosmoCom's UCCP Enables Smart Communications (Literally)
To attract and retain customers, especially those in the highly competitive wireless markets takes smarts: especially in finding and deploying customer interactive solutions that permit these key functions in a manner that delivers high satisfaction and minimal churn at low cost.
6/23/2010

Polycom, Intech Studios and SMG Deliver Text-And-Voice Communications Solution to Louisiana Superdome
It is crucial for the event staff at the Superdome to have clear and efficient communication. The Louisiana Superdome is the biggest fixed dome structure in the entire world. It can hold around 85,000 people. When crowds fill up the nearby New Orleans Arena, the total number could be around 100,000. Ushers, housekeepers, ticket takes and other event staff must immediately report and respond to numerous incidents ranging from repairs to crowd control problems and medical emergencies in one afternoon.
6/22/2010

Say Goodbye to Tapping Out a Text
New software for virtual texting.
6/21/2010

Q&A with Nuance On IVR/IVVR
IVR solutions both DTMF and speech rec are receiving renewed attention by enterprises to see they can handle more interactions as the economy begins to swing up without adding contact center staff.
6/21/2010

CosmoCom on IVR/IVVR Trends
IVR systems both DTMF and speech recognition are one of those "we all hate but we all depend on" technologies.
6/21/2010

Global Call Centers Spending on Speech Analytics to Double by 2014: Ovum
Investment in speech analytics in call centers is set to double, growing from around $95 million in 2009 to $180 million by 2014 according to Ovum.
6/18/2010

eVoice's Launches New Android Business Mobile Phone App
Wireless devices are becoming as high-quality and function-rich as desktop phones, so much so that no one can tell that you're on them, thereby enabling seamless and high quality business communications with anyone anywhere.
6/17/2010

With a cash prize up to $100,000, LG Mobile Phones is challenging the fastest thumbs in U.S.
With a cash prize up to $100,000 and a trip to the grand stage in New York City, LG Mobile Phones is challenging the fastest thumbs in the nation.
6/17/2010

Expanded Partnership with CredAbility announced by Message Technologies Inc.
Message Technologies Inc has announced an expansion of existing partnership with CredAbility, the country's largest nonprofit credit counseling and education organization. Message Technologies Inc. is also known as MTI, a provider of speech IVR hosting, services, and solutions. In January 2008, CredAbility started working with MTI for hosted IVR services and a new portfolio of IVR applications has now been deployed to support CredAbility's growth.
6/17/2010

iPass Expands Mobile Network in Norway by Partnering with Telenor
Norway is an important business destination and a vital hub for companies looking to expand their business in the Nordic region. As a result, the demand for business-grade mobile connectivity in the region continues to grow.
6/17/2010

Nuance Mobile Care Now Supports Mobiles Devices Running on Android OS
Nuance Communications, a provider of speech, imaging and customer interaction solutions, has stated that their on-device self-service solution Nuance Mobile Care has been tweaked to support mobile devices that run on Android operating systems.
6/17/2010

Study: American Drivers More Likely to Adopt Voice Activated Technologies in Their Vehicles
According to Harris Interactive's 2010 AutoTECHCAST study 35 percent of American drivers say they would be likely to adopt voice activated controls or features in their vehicle, up from just over one-quarter (27 percent) in 2009. Additionally, a handful of drivers showed interest in Text to Speech and Speech to Text (TS-ST) technology, with 14 percent indicating they would be likely to adopt it.
6/17/2010

Political Boost Joins Baltimore City's Technology Incubator
Provider of communications services to political campaigns, Political Boost, has announced that it has joined Baltimore City's technology incubator, Emerging Technology Centers (ETC).
6/16/2010

LiveVox Adds Patient Self-Service IVR to Healthcare Revenue Management Suite
LiveVox, a provider of enterprise cloud-based consumer contact solutions, has announced the inclusion of patient self-service interactive voice response or "IVR" applications in their healthcare revenue management suite.
6/15/2010

Q&A With Convergys on IVR/IVVR
As the economy begins to climb out of the recession, IVR both DTMF and speech rec and the newer related interactive voice and video response (IVVR) are being looked at by organizations as means not just to reduce costs but increasingly to retain customers and grow their value-including referrals. Applied right, IVR and IVVR are multi-wins, for customers and enterprises.
6/15/2010

Webinar on Performance-Based Routing across Call Centers
During the Webinar, attendees will learn how to make their outsourcers compete for calls by routing based on performance, gain real-time visibility to vendor and agent actions, and get immediate access to reports, recordings, and more.
6/15/2010

AVST Uses Neverfail to Ensure High Availability, Remote Disaster Recovery in CallXpress 8.1
Applied Voice & Speech Technologies has selected Neverfail to ensure remote disaster recovery and high availability for CallXpress 8.1, the latest version of AVST's communications platform.
6/15/2010

PostCalls Announces Its Extended Voice Messaging Services to Hawaii
for the entire United States. The company's steady drive of expansion of the North American area continues with their move towards the Pacific state. This expanding move began in last May when PostCalls coverage spread from the 48 continental states of America to Canada and Puerto Rico.
6/15/2010

Cordic Introduces an iPhone App to Help Passengers Book a Taxi
A new iPhone App which allows passengers to book a taxi using their iPhone has been launched by Cordic.
6/15/2010

Channel Master Announces First DVR with Advanced Recording Features
New reports suggest that global consumer electronics industry is set to witness phenomenal growth in the near future after the moderation of tough economic conditions.
6/14/2010

Almac Reaches the Next Level with IXRS 2.0 Technology
Recently, Almac launched IXRS 2.0 integrated, interactive voice and web response technology.
6/14/2010

Aviatur Chooses Cisco Solutions
Looking to improve its productivity, generate more business opportunities and reduce costs, Aviatur has implemented a Cisco Unified Communications solution in its communications platform. The company expects to control telephony expenses with this new agreement with Cisco.
6/11/2010

MobiDines Intros a Novel Way for Restaurants to Interact with Customers
Pogo Software Corporation, a mobile technology company revolutionizing the way consumers and organizations use cellular phone technology, announced that its innovative "MobiDines" is available worldwide in several languages.
6/11/2010

Q&A With Angel.com on IVR/IVVR
TMCnet recently interviewed Dr. Ahmed Bouzid, Angel.com's Director of Product Management on IVR and IVVR. Here is what Dr. Bouzid's take on these interrelated topics.
6/11/2010

EADS Secure Networks Tests and Certifies ASC's MARATHON EVOLUTION Solution
ASC, a provider of solutions to record, analyze, and evaluate multimedia-based communications, has stated that their MARATHON EVOLUTION integrated communications recording solution has been tested and certified by EADS Secure Networks.
6/11/2010

Jumptap Provides Advertisers a Variety of Mobile Advertising Solutions
Jumptap, a Mobile Marketing Forum and provider of mobile advertising solutions, today added video to its premium mobile ad network. A pioneer in mobile advertising, the addition of video uniquely positions Jumptap as the only network to offer all mobile advertising solutions including search, display, rich media, video and in-app advertising -- all from one platform.
6/10/2010

Mobile Apps Revenues Crosses $30 Billion by 2015- Reports Juniper Research
Recently, Juniper Research published a new report which states that the combined revenues from apps funded by pay-per-download, value-added services which includes freemium and subscription, and advertising is anticipated to show an increase from less than $10 billion in 2009 to $32 billion in 2015.
6/10/2010

Pegasystems Plans to Expand its BPM and CRM Offering for Communications and Media Market
Pegasystems Inc., a player in Business Process Management (BPM) software solutions announced its plans to expand its capabilities for the communications and media market with its new Communications Foundation which is based on its SmartBPM solution.
6/9/2010

AppTek Adds Farsi & Urdu Automated Speech Recognition (ASR) engines to its PlainSpeech platform
AppTek has announced the addition of Farsi and Urdu language automated speech recognition (ASR) engines to its PlainSpeech platform.
6/9/2010

Nuance Becomes the Latest Member of Global Ng Connect Program
Nuance is a global provider of speech and imaging solutions for businesses and consumers in automotive industry. Nuance's integrated suite of technologies and services include voice-activated dialing, voice destination entry for navigation systems, vehicle command and control, in-vehicle entertainment systems and connected services currently available on more than 30 million vehicles and 30 million personal navigation devices worldwide.
6/9/2010

SpeechCycle Enables .NET and Visual Studio Developers to Easily Create Rich Phone Applications
To eliminate the barriers for contact center integrators and developers to quickly build and deploy voice-enabled cross-channel self-service solutions, SpeechCycle has announced that its RPA Express solution now enables millions of Microsoft .NET Framework and Visual Studio developers to easily create Rich Phone Applications that automate multi-channel customer interactions for exceptional customer experiences.
6/9/2010

SpeechCycle Enables .NET and Visual Studio Developers to Easily Create Rich Phone Applications
SpeechCycle, announced that its RPA Express solution now enables millions of Microsoft .NET Framework and Visual Studio developers to easily create Rich Phone Applications that automate multi-channel customer interactions for exceptional customer experiences.
6/8/2010

ASC Investing Over 20M Euros in R&D, New Software Line, Focus on Speech Analytics
To that end ASC is investing more than 20 million Euros ($23 million+ dollars) in R&D from its internal resources for a new line of analytics-focused software solutions aimed at improving service quality and optimizing business processes. The investment, to take place over the next three years, builds on ASC's voice recording, quality management and workforce optimization solutions. It will create numerous new employment opportunities at the firm's headquarters in Hoesbach, Germany as well as at an affiliated location in Saarbrucken, Germany that handles software development.
6/8/2010

MIR3 Introduces Version 2.19 of its Intelligent Notification Platform
MIR3 Inc. has released version 2.19 of its Intelligent Notification Platform for its Enterprise family of products. This software permits companies to communicate information seamlessly. The information in the area of business operations, disaster recovery and IT service management are covered.
6/8/2010

Self-Service: Putting Customers First Makes You a Winner
The ability to drive enterprise and call center effectively and the need to reduce operating expenses are becoming an essential corporate goal today.
6/8/2010

Q&A with Voxeo on IVR for Contact Centers
Interactive voice response "IVR" both DTMF and speech rec. enable contact centers to cut costs by diverting simpler calls away from costly live agents and by shortening the time spent in person-to-person exchanges through capturing and screen-popping basic information to the staff. Yet too often many of these applications: the technology and the setup have resulted in poor customer service, which risks alienating customers and their dollars.
6/7/2010

VHA Introduces Mobile Access to its Practices Portal
Offering performance improvement resources to member hospitals, VHA Inc., a national health care network, has enhanced member access to its Leading Practices Portal. This new enhancement allows the members of VHA access critical hospital data using any mobile communications device, states the company.
6/4/2010

AppCity.com Launches First Worldwide Destination for Smartphone Applications
AppCity.com, a global online store for mobile applications, recently launched a multi-lingual destination at www.appcity.com. Using this destination, smartphone subscribers are able to get an unlimited monthly plan for both free and paid mobile apps.
6/4/2010

OtterBox Introduces 'Strength' Case for Protecting BlackBerry Pearl 3G Smartphone
Otterbox has introduced the OtterBox Impact Series, Commuter Series and Commuter Series "Strength" case for the BlackBerry Pearl 3G smartphone, for maintaining the smartphone in the best condition.
6/4/2010

Voxeo Picked for Artingence's Call Center Automation System
Voxeo, a provider of unlocked communications, announced that automated call center solutions vendor Artingence has selected Voxeo to act as the platform for their call center automation system.
6/4/2010

MIPS-Based ViXS XCode 4210 Chipset to Run Android at COMPUTEX
ViXS Systems Inc. will demonstrate the Android platform running on MIPS-Based XCode 4200 family of Integrated Chipsets at COMPUTEX TAIPEI this week.
6/4/2010

Scribe-Well Medical Transcription Solution Improves Transcription and Information Sharing for Medical Industry
Today, there exists a strong need for software that allows for the sharing of safe and effective digital healthcare information. To meet this need Globaltel Media and Scribe-Well recently announced the Scribe-Well Medical Transcription Solution.
6/4/2010

Response Point Is Dead, Long Live Hosted IP-PBX (Like UK's Cloud Net)
There are more signs that premise-license based-IP small biz phone systems are lunging into tech oblivion, joining PSTN and hardware PBXs, IVRs, dialers and answering machines, replaced by simplified cloud/hosted IP-PBXes.
6/4/2010

Microsoft Intros Tellme Platform Central
Hosted speech rec-enabled automated voice response or IVR self-service is arguably one of the most versatile, caller-friendly and cost-effective channels there is for many types of interactions including simple billing, first level customer service and support, order entry and sales. With the economy starting to expand, leading to more product/service interest and calls, user-popular automated voice systems are becoming more necessary to divert inquiries away from expensive live agents while keeping and better yet boosting customer satisfaction.
6/3/2010

Belgocontrol Leverages Telvent's ATIS for Airspace in Belgium
A new aviation information system at Belgium's Antwerp airport is going to be provided by Telvent, a global IT solutions and business information services provider that improves the efficiency and reliability of the world's premier organizations.
6/3/2010

Vocera Introduces New Application for BlackBerry Smartphones
A new Vocera application for BlackBerry smartphones has been launched by Vocera Communications, Inc.
6/3/2010

PC Doctectives Using Aptela's Hosted VoIP Service
VoIP provider Aptela has announced that Massachusetts-based PC Doctectives has joined its roster of clients. PC Doctectives provides remote, online computer support to small businesses, residential customers and home-based businesses throughout North America. Aptela is a provider of business-class phone service for small businesses and mobile workers nationwide.
6/3/2010

AMAC Partners with Rush University Medical Center to Provide Hospital-Based Answering Services
American Medical Alert Corp., a trusted provider of 24/7 healthcare communication services and superior telehealth monitoring technologies, recently announced that its Telephony Based Communication Services division signed a multi-year agreement with Rush University Medical Center in Chicago.
6/2/2010

Artingence Selects Voxeo for its Call Center Automation System
"The tremendous support that we receive from Voxeo throughout the lifecycle of design, implementation and operation allows us to focus on our core product and meeting the specific needs of our customers," Gilbert said.
6/2/2010

IVR System Leaves Australian Taxi Service Customers Stood Up: Report
An Australian taxi service has reportedly introduced a phone number recognition system that has left its customers in the lurch.
6/1/2010

Voxeo Expands Free Developer Program
Voxeo, a provider of Unlocked Communications, has launched a free international developer program.
6/1/2010

XM Oxygen to North America Provides Relief to Many Sage Accpac ERP Business Partners
XM Developments has brought its critically acclaimed eCommerce tool XM Oxygen, a culmination of five years development to the North American Sage business partner channel. And this entrance of XM Oxygen into North America has said to brought relief to many Sage Accpac ERP business partners in providing their customers with real-time eCommerce automation.
6/1/2010

Artingence, Voxeo Partner for Artificially Intelligent Call Center Automation Solutions
Voxeo, a vendor of interactive voice response (IVR) platforms and IVR hosting for enterprises, call centers and IVR developers, announced that Artingence, "the artificially intelligent call center" has selected Voxeo as the platform for its unique call center automation system.
5/28/2010

Impact Teen Drivers, OTTER Partner On Life-Saving Text Management App
As American families head off into the long weekend, those with driving-age teenage offspring would do well to remember that inexperience behind the wheel and texting is a literally a killer combination that has cut short too many promising lives and injured and crippled too many more.
5/28/2010

INM Unveils SaaS Version of its eLibrary Technology
Integration New Media, Inc., INM, a company focused in creating rich user experiences for the web, CD/DVD, kiosk and custom applications, has launched a new software-as-a-service version of its eLibrary software.
5/28/2010

Customer Service, Efficiency improved by Marine Corps Community Services with NCR's Point-of-Sale Software
A one-year contract with nine one-year renewal options was awarded by Marine Corps Community Services also known as MCCS to Duluth based NCR Corporation, a global technology company. The awarded contract is for the deployment, installation, integration and maintenance of a new point-of-sale solution in MCCS' more than 270 retail and service store locations throughout the U.S. and Japan.
5/28/2010

CDC Develops Cloud-Based Solutions using Windows Azure Platform
CDC SoftwareCorporation has announced CDC Respond complaint management system as its first cloud software-as-a-service (SaaS) application developed with Windows Azure platform.
5/28/2010

VisionMobile Launches List of Top 15 Mobile Software Products
VisionMobile, a market analysis and strategy firm that provides market projections and observations including research reports, industry maps, workshops and advisory services to the mobile industry, has announced a list of the 'Top 15 Mobile Software Products' that are available in mobile phones globally.
5/27/2010

VoiceXML Forum Launches VoiceXML 2.1 Platform Certification Program
The VoiceXML Forum, a global industry organization focused on accelerating the adoption of VoiceXML, speech recognition and related technologies and standards, has launched its VoiceXML 2.1 Platform Certification Program.
5/27/2010

Report Indicates Qualcomm and Infineon Rule Cellular Transceivers
Over the past two decades, there is consistent increase in computing, telecommunications and electronic devices in everyday life. Typically, personal computers and related devices are connected with special cables, whilst wireless devices such as mobile phones use proprietary networks to communicate.
5/27/2010

SysAid Adds SLA/SLM Module, Over 130 Features in 7.0
SysAid has been busy adding and tweaking features to its SysAid IT help desk solution.
5/27/2010

1-800-Justdial Introduces Free and Personalized Directory Assistance and Category Search Services
Free, personalized directory assistance and category search services in the United States have been introduced by 1-800-Justdial.
5/26/2010

CDYNE Upgrades Its Web Service Text Messaging Solution
CDYNE's data centers, strategically located in different areas all over the United States, operate using uninterruptible power supplies, fire suppression, 24x7 monitoring, multiple security levels, and other features designed to ensure that clients are safe from unscheduled service outages. In addition, SMS Notify! 2.0 is also supported with a 100 percent Service Level Agreement.
5/26/2010

IVR Makes Available Talking SIP Cirrus
IVR Technologies, a software developer of IP enhanced services and real-time billing solutions, has announced availability of Talking SIP Cirrus, a software-as-a-service solution, or "SaaS."
5/25/2010

SponsoredTweets.com Adds Cost-per-Click Opportunities
SponsoredTweets.com has launched cost-per-click, or "CPC," opportunities. This new feature makes a system where advertisers, tweeters and followers are rewarded for their sponsored message's relevance and engagement.
5/25/2010

Pronexus Appoints New Territory Sales Manager for Americas
Pronexus is a trusted provider of voice applications and IVR development tools since 1993. Also, it is the developer of VBVoice which is a proven Rapid Application Development toolkit for IVR applications. Recently, it welcomed international sales professional Gilberto Santos to its team as Territory Sales Manager for Americas.
5/25/2010

Promptu Unveils New Version of its ShoutOUT Texting App for Android
Promptu Systems Corporation, a Cali.-based company specializing in voice user interface applications, announced that the new version of its product ShoutOut, a hands-free complete messaging app for Android phones, now lets users address contacts by voice and listen to incoming texts instead of reading them on a phone's screen.
5/25/2010

Cellictica Introduces Speech-to-Speech Translator Application for iPhone
Finnish company Cellictica, a developer for cutting-edge speech-focused apps, has announced the immediate availability of its Trippo VoiceMagix speech-to-speech translation application for the iPhone.
5/25/2010

Webinar....
Mobile users prefer to have their voicemails delivered as texts because it saves time.
5/24/2010

BT Customers to Benefit from Nuance Solutions
Increasingly, the role of customer care is becoming more central to a company's success. Speech recognition software provider Nuance has helps companies satisfy the service expectations of their customers, and offers interaction solutions for the voice channel that helps enhance business performance.
5/21/2010

Options Media Enters Mobile App Market with PhoneGuard Acquisition
Options Media Group Holdings, a growing force in mobile applications and marketing and mobile social media, announced it has completed its acquisition of PhoneGuard and has entered the mobile and smart phone application market.
5/21/2010

Google Discusses Android Music Services at Developer Conference
When I think about online music, Pandora, MySpace and Apple's iTunes come to mind. But it turns out everyone's favorite Internet search giant is looking to expand its soundscape.
5/21/2010

BT Business Selects Natural Language Call Steering Solution from Nuance
Burlington, Mass.-based speech and imaging solutions provider Nuance Communications, Inc. has announced that its natural language call steering solution has been implemented by BT Business as part of a drive to improve the customer service experience and to drive efficiencies in customer service operations.
5/20/2010

Spanish Connector Offers a Unique and Cost Effective Method to Learn Spanish through Skype
Spanish Connector is an established and reputed online institution which teaches Spanish language using Skype to students across the globe. It provides comprehensive and personalized audio and video Spanish lessons at an affordable price.
5/20/2010

AppleTech Global Provides Multi-Language Translations for Wizzard Media's English iPhone Applications
AppTech Global, Inc., a subsidiary of AppTech Corp. with a focus on multi-platform mobile apps designed to run on device operating systems such as Apple iPhone, Google Android Nexus One, Research In Motion, Microsoft Mobile, Palm, Verizon Droid, the O-Phone in China, and others, has signed a Letter of Intent with Wizzard Media Inc., a provider podcast publishers with distribution and monetization services.
5/20/2010

HulloMail Announces its Enhanced Android Application
HulloMail, voice communications innovator, has introduced its version 2.2 Android app. The newly launched application features the new Hullo instant voice messaging technology that has already been a huge hit amongst the HulloMail's iPhone and BlackBerry users. It also builds on the existing voicemail.
5/19/2010

Ravenflow Partners with Wipro Technologies
Ravenflow is a well known competitor in visual requirements definition software. Recently, Ravenflow announced the partnership with Wipro Technologies, the global IT services business of Wipro Limited.
5/19/2010

New Phone Service for SMBs to Turn Telephone Calls into Profits
Company officials noted that up to 35 percent of callers introduced to daily specials when calling a business have accepted an offer. This conversion rate resulted in an average sales increase of more than 25 percent for the FonGenie customers.
5/19/2010

Franklin Electronic Publishers Unveils New Applications for Apple Devices
Barry Lipsky, the president and chief executive officer at Franklin Electronic Publishers, stated that the market for portable device applications is quickly growing. A casual traveler or a serious language learner can have a foreign language easily with the VIDICTO+ Mytrip applications.
5/19/2010

Cord Blood America to Use Voice Keywords from GoIP Global
Mobile marketing is used by this company to enable brands to connect directly with their customers. As mobile penetration is much higher than computers and the phones are always on, this permits brands to access consumers any time any where.
5/19/2010

Crosscheck Networks Becomes Red Hat's ISV Partner Program
CloudPort enables enterprises to make more informed decisions when selecting a provider for, and prioritizing which applications to migrate to, cloud computing.
5/19/2010

More Americans Turn to Google for Health Information
In the tenth year of the new millennium, Google has become an inseparable part of our mundane existence. From finding the security solution for your newly bought home to finding out the best beer joint in your locality---we have reached a point where we have started feeling insecure without an access to Google, literally. The Americans especially put high reliance on Google and their reliance extends to using the search engine as the source for health care information. According to A national survey, Americans rely highly on Google searches as a source of health care information.
5/18/2010

CDC Software Acquires TradeBeam
CDC Software Corporation, a hybrid enterprise software provider of on-premise and cloud deployments, has acquired San Mateo, Calif.-based TradeBeam. TradeBeam is a provider of on-demand software as a service (SaaS) supply chain visibility and global trade management solutions.
5/18/2010

Global IP Solutions Signs VoiceEngine Mobile Agreement With Motorola
Global IP Solutions has signed a VoiceEngine Mobile (Android) agreement with Motorola, Inc.
5/17/2010

itaas Offers EBIF Solution for Interactive Platform
itaas announced that it has completed integration and development work with Comcast Corporation on a user agent built on CableLabs' Enhanced Binary Interface Format specification for use on Cisco set-top boxes.
5/17/2010

West to Acquire Holly Connects
West Corporation has made a deal to acquire Holly Connects, which provides carrier-grade voice platforms, for an undisclosed sum. Holly will become part of West's Communications Services segment and will continue to sell its products and services to hosting providers, telecommunications and enterprise clients.
5/14/2010

Google Translate Adds Five New Languages
Becoming more that just an Internet mogul in the United States, Google continues to increasingly expand its horizons and open new business ventures and unique venues for ways to attract an even bigger user base. And now, with Google's latest initiative, the Internet sensation has added five more alpha languages to its "alpha" language base on Google Translate, which was released in 2009.
5/14/2010

Noble Systems Unveils Future Product Roadmaps
In its ninth annual Select Noble Users Group (SNUG) conference, Noble Systems Corporation unveiled its contact center best practices and the latest product offerings. Noble Systems also focused on its emerging markets in the conference.
5/13/2010

Multiplied Media Enhances Local Search Experience with Poynt360
As consumers increasingly seek locally-relevant information on their mobile phones, Multiplied Media Corporation, a provider of mobile local search services has announced the implementation of the Poynt360 to the augmented reality search feature within the Poynt local search application for iPhone.
5/13/2010

Tarsin Designed Hallmark Mobile Greetings and Dilbert Mobile Apps Now on Nokia Ovi Store
Tarsin, Inc. has announced that two applications designed using its Capsa platform are now available on Nokia's Ovi Store.
5/13/2010

MyAssist Mobile Application Now Available on the Android Platform
MyAssist, renowned for its mobile personal assistance services, has just announced the availability of its MyAssist app for the Android mobile platform. For just $9.99 a month, Android users can now enjoy the unmatched convenience of accessing MyAssist's unbeatable 24/7 live assistance services right from their own devices.
5/13/2010

AppTech Inks Multi-Lingual Application Development Venture with JMango
AppTech Corp. has announced that its subsidiary, AppTech Global, Inc., a developer of mobile applications, has signed an agreement with a prominent Philippine and Australia based application developer JMango to jointly develop and market a series of multi-lingual mobile applications.
5/13/2010

CTT Correios de Portugal Selects LogNet Systems for Utilities Services
Officials with LogNet Systems said that the company will deploy a managed solution for DsTs to provide a customer management and billing platform to manage and bill a variety of entities across Portugal.
5/12/2010

VisionMobile 100 Million Club Report Shows Myriad's Continued Growh in Mass-Market Mobile Software
Myriad Group AG , a provider of mobile technology with software in over two billion phones, welcomed the latest results released by global analyst firm, VisionMobile. The 100 Million Club, VisionMobile's embedded mobile software watchlist, shows Myriad's continued growth in mobile application environments, mobile browser and mobile middleware.
5/12/2010

Meltwater Group Launches Meltwater Press
Officials with Meltwater claimed that Meltwater Press is the only media database that offers intelligent search of recent media coverage to identify the most accurate contacts where competing products provide search through a journalist's pre-defined beat.
5/12/2010

SoundBite Rolls Out New Proactive Solutions Suites
For organizations, especially those in the highly competitive wireless communications field waiting, and snoozing for customers to call about billing, service and product issues could mean losing customers, and their revenues, to their fiercest rivals. Busy subscribers now expect their vendors to be on top of matters and that means outbound notifying them on matters.
5/12/2010

DIOTEK Launches its Multilingual Dictionary Application DioDict on Apple App Store
DioDict provides users with access to different dictionaries like Collins English, French, German, Spanish, Italian and Portuguese besides several other language dictionaries including Chinese and Korean.
5/11/2010

Cisco's Collaboration Solutions Pays Off for Austar, TeleTech
There is a successful way to migrate customers from expensive live agent to lower-cost and more flexible self-service applications and to get more from outbound campaigns and that is to integrate inbound and outbound voice with e-mail, real-time chat and Web collaboration.
5/11/2010

Customer Interaction Solutions Speech Technology Excellence Awards Are Open For Entries
The Sixth Annual Speech Technology Excellence Awards recognizes companies that have developed innovative speech technology and improved speech applications for their clients.
5/11/2010

AudioCodes Set to Acquire N.S.C. Natural Speech Communications
VoIP technologies and Voice Network products provider, AudioCodes, has announced an agreement to acquire all outstanding equity of N.S.C Natural Speech Communications Ltd. "NSC," that it does not already own.
5/11/2010

Ness Technologies Wins IVR Contract with Bank Discount
Ness Technologies, Inc., a global provider of IT services and solutions, has been awarded a contract to deploy an Interactive Voice Response (IVR) and speech recognition system at Israel's Bank Discount.
5/11/2010

Android Learns New Languages
The Goggles application can now help you translate English, French, Italian, German or Spanish "after pictures of words are taken with cameras built into smartphones such as the Internet giant's Nexus One."
5/10/2010

Google Goggles Offers Up Translations
Google Goggles is designed to do searches based on images - landmarks, product logos, books covers or other items snapped by an Android phone's digital camera. The just released version 1.1 goes a step further with the ability to snap a picture of text and Google will come back with a translation.
5/7/2010

Smartphone Downloads from Mobile App Stores to Reach Seven Billion by 2013: Study
As per ABI Research data, consumers downloaded 2.4 billion applications from app stores in the last year, and the download rate will increase over the next few years, by 2013 smartphone downloads are expected to reach just below seven billion. According to ABI, Apple's app store will continue to be ahead of others in the field.
5/7/2010

Global Commercial Navigation Shipments to Grow to 7.5 Million by 2015: Study
ABI Research shows that global commercial navigation system shipments will grow from three million in 2010 to 7.5 million in 2015. North America and Europe are currently the foremost regions; but as soon as the truck-specific map attributes are made available, the the Asia-Pacific commercial navigation market will be set for a rapid growth.
5/7/2010

Mobile BIS, Neos Join to Enhance Mobile Phone Apps with mobc3
Mobile BIS, a provider of mobile phone software applications and solutions, has entered into an agreement with Neos an Italian technology company and a developer of cross-platform application framework under the nomenclature mobc3.
5/7/2010

Cisco vs. ShoreTel: Who Really Delivers Value for Large Enterprise Companies: White Paper
Cisco and ShoreTel are considered the two most prominent enterprise telephony and communication providers. The white paper, "Cisco vs. ShoreTel: Who Really Delivers Value for Large Enterprise Companies?" also includes comparison data based on other factors such as analog phone support; management and administration; phone support; security; and more. Also, this white paper covers PBX systems offered by other prominent companies in the market today.
5/7/2010

Syncapse Corp.'s SocialTALK to Integrate Facebook's Open Graph Protocol
Syncapse Corp., a prominent player in the field of social technology, has announced that marketers will now be able to use SocialTALK to integrate Facebook's Open Graph protocol into International campaigns which require simultaneous publishing across multiple destinations, languages and time zones.
5/7/2010

Sutherland Global Selects Conversive for New Virgin Digital Help Service
Sutherland Global Services, a multi-national Business Process Outsourcer and technology enabled service provider, has selected Conversive's state of the art conversational technology to enable the Virgin Group's around-the-clock assistance and support for digital devices.
5/6/2010

GOIP Global Texting Service Connects Consumers to BP Hotline
GO800 Corp, a GOIP Global subsidiary, has created a keyword to link consumers to the BP hotline through its free texting service in response to the unprecedented economic and ecological impact caused by the recent oil spill in the Gulf of Mexico.
5/6/2010

Non-profit to Scan 1 Million Books for Visually Impaired and Dyslexic
As much as the Kindle and Nook are gaining popularity in the technologically savvy bookworm demographic and audio versions are great for commuters, there still seems to be a lack of a comparable products for those individuals who are blind or have reading difficulties, like dyslexic. However, Internet Archive, a non-profit organization based in San Francisco, Cali, is working on changing this current misconception that those who are without sight, or those who suffer from a reading disability, don't want to read as well.
5/6/2010

Collaboration of netomat and MLB Advanced Media Delivers Mobile Picture and Video Blogging Services
An announcement to launch new mobile social media services utilizing the netomat Mobility Platform has been made by netomat, Inc., provider of mobile social media, messaging, web and video solutions, that it has partnered with MLB Advanced Media or MLBAM, the interactive media and Internet company of Major League Baseball.
5/6/2010

$12 Billion Location Based Services Market Eyed by Alternet Systems
Florida-based Alternet Systems is an enabler of secure mobile commerce and payment transactions in the Americas and the Caribbean. International Mobile Solutions also known as IMS is Alternet's recently launched mobile security subsidiary. IMS was created in late 2009 to address security concerns when deploying mobile commerce and transaction services, provided by Alternet's other subsidiary, Utiba Americas. As a part of its new strategy, the company has launched the IMS website to secure a web presence dedicated to its mobile security offering.
5/6/2010

SPOOFEM.COM Ropes on Clear Channel to Carry out Its Outdoor Holdings Campaign
SPOOFEM.COM is a renowned name in the field of caller ID spoofing services. The company has expanded its range of operation in the recent times, by including several new functionality elements, features and services. SPOOFEM.COM's SPOOFTEXT and SPOOFMAIL make one of the most powerful identification spoofing tools. These services allow the users to send anonymous text messages and emails.
5/6/2010

Ford Helps Bring Cloud Computing to Cars
University of Michigan students recently shared their predictions for the in-car connectivity's future by building some advanced apps for cars.
5/5/2010

Shaka Mobile, Prepaid Innovations Gives Voice to Diaspora Africans
Shaka Mobile, the first prepaid mobile services company to offer tailored plans to Diaspora Africans in the United States without contracts, credit checks or activation, introduced its tailored voice plans powered by Prepaid Innovations, a nationwide wireless service provider and distributor.
5/5/2010

Nuance Supplies Brains Behind T-Mobile's Genius
A smartphone is only truly that when it can easily interact with its users. T-Mobile has done just that with the myTouch 3G Slide, the latest Android-powered phone from T-Mobile USA.
5/5/2010

Angel.com Deploys Empirix's Monitoring Solution for IVR and Caller First Campaigns
IVR provider Angel.com has deployed Empirix Inc.'s voice watch monitoring solution through a Software-as-a-Service, or "SaaS," platform. Angel.com, a provider of cloud based customer engagement solutions, also delivered the Hammer Test Engine for testing, monitoring and measuring network performance in real-time using a SaaS platform, said Empirix company officials.
5/4/2010

Easy, Affordable Voice-Driven Terminal Emulation Offered by Stay-Linked
CTG Logistics Solutions, a business unit of CTG, has agreed to offer speech-to-text and text-to-speech software as a separately licensed feature of the Stay-Linked terminal emulation solution to Stay-Linked Corporation.
5/3/2010

iSpeech's DriveSafely, A Solution to Distracted Driving in Sight?
Texting while driving and driving while texting has become a way of life. Nothing, not even legislation, seems to deter people from using their mobiles while on the road.
4/30/2010

NASCAR Selects Convergys to Launch Ticketing Solutions
Allowing fans to call for all their NASCAR Sprint Cup, Nationwide, and Camping World Series tickets needs, NASCAR has selected Convergys Corporation to launch a new toll-free number for fans to call for all their NASCAR Sprint Cup, Nationwide. This will provide more convenience to fans to get their tickets
4/30/2010

IVR Webinar for PBX and SMB Services
Voicemail to Text is fast becoming the choice of the people to communicate as it saves time.
4/29/2010

SVOX Releases New Russian Voice, Brings Total Number of Voices to 37
SVOX, a provider of speech solutions, has released new Russian voice across the range of SVOX Automotive and SVOX Mobile speech output solutions.
4/29/2010

KnoahSoft Partners with Genesys to Bring Best-in-Class Efficiency to Harmony
Together, KnoahSoft and Genesys will bring a greater level of enterprise workforce optimization and customer service to the Harmony Contact Center solution.
4/29/2010

Apple Buys Siri, Speak Command Capabilities for iPhone and iPod Touch
Despite being quite the technology hub, between legal matters and rival products, Apple is having quite the tough time lately, especially in the press. But now, the company reports a glimmer of good news in attempts to do something positive for Apple's consumers.
4/29/2010

Lionbridge Makes Translation Workspace Available Through its Geoworkz.Com Ecommerce Platform
The world has become a global village but a truly global language for communication is still awaited. This allows the translation industry to flourish and with the expansion of the industry, demand for translation software and applications have increased dramatically. But managing multiple versions of expensive desktop translation memory software has been a challenge for translators, agencies and global enterprises. Lionbridge's newly launched Translation Workspace is expected to fill this void. With the launch of Translation Workspace, the industry gets a flexible, SaaS-based translation productivity platform.
4/29/2010

Understanding Call Metrics to Increase Caller Satisfaction and Business Efficiency in IVR: Webinar
Customer-oriented businesses that rely on voice automation techniques like interactive voice response, or "IVR," systems and other voice applications are forced to balance between managing the business costs and driving customer satisfaction.
4/29/2010

ClairMail Introduces New Intelligent Payments Solution
Forges Partnership with CashEdge to Offer P2P Mobile Payments Capability
4/28/2010

SpeechStorm to Examine the Next Level of Automated Customer Service at SpeechTEK Europe Session
Making use of advanced speech technologies to save costs and improve efficiency is nothing new for the companies. Now, SpeechStorm has gone a step ahead and will be introducing various video and voice technologies to take this technology forward.
4/28/2010

A Look at Dragon NaturallySpeaking
At my former company I supported a couple of executives who liked to use voice recognition software. They found it more convenient to write emails and documents by voice rather than by conventional mouse and keyboard. So they'd call me periodically to help them set up and use our product of choice--Dragon NaturallySpeaking. I'm not sure how widespread is the use of voice recognition in companies these days. But I thought it'd be worthwhile to look at the current version of Dragon NaturallySpeaking to see if it could play a role within your organization.
4/28/2010

Car Makers Seek to Integrate Smartphones
Allow drivers to use voice commands to control media and other applications.
4/28/2010

bmi Contracts with ARINC for AviNet® Type B Business Messaging
ARINC Inc. has been awarded a Type B network communications contract by UK based bmi, the second-largest airline operator at London Heathrow International Airport and part of the Lufthansa Group, to provide external Type B messaging.
4/27/2010

The Atlanta Business Chronicle Gives the 2010 Pacesetters Award to Ryla
Ryla, a leading domestic provider of outsourced call center and customer contact solutions, has been named as the fastest growing privately-held company in the Atlanta metropolitan area by the Atlanta Business Chronicle.
4/27/2010

Voxify Secures Growth Funding
Voxify is a company in speech self-service solutions. The company announced an $8M investment to accelerate the expansion of its integrated industry solutions and sharply scale through its fast expanding partner ecosystem.
4/27/2010

AMAC Wins Contract for Phonescreen Clinical Contact Management Solutions
American Medical Alert Corp.(AMAC) has earned recognition for providing top quality support services to healthcare community.
4/26/2010

Implix Integrates E-mail-to-Speech Feature Into GetResponse
Implix, a provider of online solutions that enhance the way enterprises leverage their online presence in their commercial activities, has announced to expand the media-rich feature set of GetResponse.
4/26/2010

Network Products Guide Awards Kronos' Mobile Scheduling Application
The Network Products Guide, an information technology research and advisory resource, has awarded the 2010 Product Innovation Award Kronos' mobile scheduling application, Workforce Mobile Scheduler.
4/26/2010

Corporate Headquarters of MicroAutomation to be Relocated to Virginia
MicroAutomation, an IVR, computer telephony integration and call center systems integrator, today announced that its corporate headquarters will be relocated to a larger office space on May 1, 2010.
4/26/2010

Iperia Selects Yap for Visual Voice Messaging Application
Iperia, a global provider of next-generation voice and messaging applications, announced it has selected Yap to deliver completely automated voicemail transcription for its Visual Voice Messaging application.
4/26/2010

Mobile Operators Offer APIs to Developers
Mobile service providers arguably are very-well positioned to offer location services to business partners, and that is precisely what WaveMarket is doing, in conjunction with AT&T, Sprint Nextel and T-Mobile.
4/23/2010

Delta Hotels & Resorts Selects MICROS OPERA Enterprise Solutions
MICROS Systems Inc., a provider of information technology solutions for the hospitality and retail industries, has announced that Delta Hotels and Resorts has picked the centrally-hosted MICROS OPERA Enterprise Solution as its Central Systems Solution.
4/23/2010

Projected IT Growth Even in the Aftermath of Recession
Access Markets International Partners, Inc., a global strategy consulting firm, helps business leaders in Fortune 100 tech companies make transformative and fact-based decisions on technology marketing strategy.
4/23/2010

Google Nixes GPS Navigation for iPhone Rumor
In Android 2.0, Google introduced Maps Navigation, which includes 3D maps, turn-by-turn voice guidance, and automatic rerouting -- all at no cost for the user. Available initially only in the U.S., the software does not store the maps on your phone, but uses the Internet connection to display routes. Maps Navigation pre-caches the entire route so staying connected isn't an issue while traveling.
4/23/2010

Promptu's ShoutOUT Speech Recognition App Delivers Hands Free Text to Motorola Droid
Other standard ShoutOUT features include voice addressing; full integration into the phone's messaging service; message exchanges threaded by recipient; thumbnail images for contacts; and one-touch navigation to all recent incoming and outgoing messages.
4/23/2010

Yap to Deliver Automated Voicemail Transcription for Iperia Visual Voice Messaging
Visual voicemail is great application that makes access to voicemail faster and more convenient than cumbersome, touch-tone menu systems. Subscribers can check to see who has called them before listening to their messages.
4/23/2010

iPerceptions Announces WASP 2.0
iPerceptions Inc. a provider of web-focused Voice of Customer analytics, has launched WASP 2.0 version.
4/22/2010

Nuance Unleashes Dragon for E-Mail
One of the biggest hassles of using smartphones like Research in Motion's justly famous BlackBerry line is that it is a pain in the extremities to reply to e-mails with one's fingers with any decent speed or accuracy, regardless of make or model, and RIM's devices are among the better ones in this regard. It is one of the reasons why I don't own a smartphone; my e-mails are generally lengthy. Using keyboards are also not practical or safe while driving and for the latter reason is against the law in growing numbers of American and Canadian jurisdictions.
4/22/2010

DiaStar Server Adds Speech Recognition Capabilities
Dialogic Corporation , a provider of products and technologies for multimedia and signal processing, and LumenVox, a provider of speech recognition technologies, announced the integration of the DiaStarTM Server, release 2.1 and the LumenVox Speech Engine.
4/22/2010

Cricket Communications Intros Cricket Navigator, A New Navigation Solution
Cricket Communications, Inc., a provider of unlimited wireless services has announced to introduce Cricket Navigator, a premium voice-guided turn-by-turn navigation solution that will be exclusively made available to the company's customers.
4/21/2010

Covario Launches SEO Deployment Software with Multi-Language Capability
The science of search engine optimization has come a long way to evolve into a fully developed discipline. Unlike the procedures that were practiced in the early days of internet, today search engine optimization involves the application of a range of SEO software.
4/21/2010

Language Line Services Expands Workforce
Language Line Services is a language-based solutions provider. The company plans to add more than 1,000 new positions to keep up with the increasing demand for its over-the-phone, over-video and face-to-face interpretation services.
4/21/2010

IVR Provider Angel.com Says IVR a Rising Trend: Interview
A few weeks back, I asked IVR provider, Angel.com's Principal VUI Designer, Mike Ahnemann, how deploying an IVR system can increase productivity within an organization.
4/20/2010

Ringio Delivers CRM and Telephony Functionality to Enterprises
Ringio's cloud-based Rich Calling service was put forward at the Emerging Communications Conference & Awards (eComm 2010). The new offering presents calls along with their relative details, either through the mobile version of the service, which has been released for Android-based smart phones, or the desktop client of the service.
4/20/2010

WebTech Wireless' Quadrant Transportation Solution Products for Trucking Industry Safety and Security launched
Quadrant In-Cab, model MDT3100, is the newest of WebTech Wireless' successful line of in-vehicle, mobile data terminals which are designed to increase driver productivity and safety, and also meets and exceeds government requirements for electronic on-board recorder devices.
4/20/2010

Jibbigo Releases its English/Chinese Version for iPhone 3GS and 2nd Generation iTouch
Jibbigo is bi-directional and accepts English or Chinese speech and speaks out a translation in the other.
4/20/2010

Special Education Software Co. DynaVox Aims to Raise $150 Million in IPO
Companies all over the country are doing their best to find the capital in order to balance monetary needs and a down economy.
4/19/2010

New Zealand Musician Lends his Voice for IVR Campaign
Thelowdown.co.nz has taken a new approach to help young Kiwis with the launch of its first ever IVR mobile campaign. The campaign features a popular New Zealand musician.
4/19/2010

Samsung Mobile and Sprint Attempt to Break Guinness World Records Mark
Samsung Telecommunications America (Samsung Mobile) and Sprint are attempting to break the Guinness World Records mark to collect the largest donation of mobile phones in one location April 15-18 at the Samsung Mobile 500 at Texas Motor Speedway in Fort Worth, Texas.
4/16/2010

GUI Design Studio 4.0 brings new levels of realism to user interface prototype interactivity
Version 4.0 adds templates, custom elements and enhanced interaction with workflow based on data entry values and conditional content panels. GUI Design Studio 4.0 brings new levels of realism to user interface prototype interactivity and new ways of sharing designs from individual components through to complete designs and templates.
4/16/2010

Ginger Software Announces New Features
Ginger Software, Inc., a contextual correction tool, announces new features this week. With advancing format of education and business, Ginger Software released an update for compatibility with PowerPoint. Also, Ginger announced the ability to edit text within the Ginger Software Toolbar, for adding content to existing sentences and making additional corrections.
4/16/2010

Voice-to-Text Everywhere
Once a high-end feature, voice-to-text services are springing up everywhere. Mobile carriers are adding it in at a rapid clip, conference providers see it as a value-add feature, and there are a number of third-party sources adding the feature in for plug-and-play use.
4/15/2010

Holly Connects Intros Holly CTI Gateway
Holly Connects, a provider of software for powerful yet cost-effective call handling, has unveiled Holly CTI Gateway, a new software that provides hosted voice apps with secure access to on-premises contact centers.
4/15/2010

CosmoCom Powers UK Hosted Contact Center Offering from VanillaIP
CosmoCom has announced that VanillaIP, a provider of cloud based applications and telephony, has selected the CosmoCall Universe or CCU multimedia IP contact center platform to provide a full range of inbound and outbound hosted call center services.
4/15/2010

IVR Continues to Improve on Voice Recognition, Needs to Work on Typing Mechanisms
While it's no surprise that many people are less than pleased to hear an interactive voice response, or "IVR," system when they are hoping to get a live person, over the past few years, IVR has done its best to ramp up efforts to increase its systems and offer users a more simple, versatile platform.
4/15/2010

VoiceCorp Scores Again With ReadSpeaker
VoiceCorp is a software as a service company in the area of speech-enabling online content. Its ReadSpeaker product line offers text-to-speech solutions for content providers. They are all Web based products that come with hosting, maintenance and support services.
4/15/2010

New Version of MarketView Released by GlobalView
With MarketView solutions suite, users can view their own customized workspace via any Web browser regardless of their location. It gives users instant access to a comprehensive set of global energy real-time and historical data, proprietary data, Dow Jones news, advanced charting, and analytical tools.
4/14/2010

Customer Interaction Solutions' IP Contact Center Technology Pioneer Award Early Bird Entries are Due
The IP Contact Center Technology Pioneer Award recognizes the companies that have developed innovative IP contact center solutions identified as the "best of the best." Specifically IP contact center solutions or services that offer stand-out features, functions or capabilities that set them apart from others in the space. The IP Contact Center Technology Pioneer Award distinguishes companies that have created a successful IP contact center product or service that is truly innovative.
4/14/2010

Epicor SaaS Selected by Glik's
Glik's, an apparel retailer, has selected the Epicor Retail Software as a Service (SaaS) solution to provide its Midwest retail locations with software and hosting infrastructure and services to help drive improved efficiencies and processes throughout its retail operations.
4/14/2010

Magic Software Releases uniPaaS Version 1.9
Magic Software Enterprises announced the release of its latest version of the uniPaaS business application platform, Version 1.9, which allows companies to build rich internet applications based on modern technologies.
4/14/2010

Webalo Associates Android Smartphones to the Enterprise
Smartphones and mobile devices are becoming the hardware of choice among corporate employees, and Webalo makes it easy to connect those devices to the enterprise in a matter of hours.
4/14/2010

Clarabridge to Sponsor Text Analytics Summit 2010
Clarabridge, the leader in customer experience management, will sponsor the Text Analytics Summit 2010, the industry leading event that focuses on the red hot area of text analytics, to be held from May 25 to May 26 at Radisson Hotel in Boston.
4/13/2010

McKesson to Sell McKesson Asia-Pacific Business to Medibank Private
McKesson Corp., a healthcare services company, has signed a definitive agreement to sell its McKesson Asia Pacific business to Medibank Private Ltd., a health service provider and insurer in Australia. The acquisition is expected to close in the second calendar quarter of 2010.
4/13/2010

iSystems Launched in U.S. by Peri Software
iSystem is a communication platform that integrates a number of options not offered by many other companies.
4/13/2010

Confirmit, Square Systems Team on Enhancing Survey Programs
Confirmit, a global vendor of software for customer feedback, employee feedback and market research, has partnered with Square Systems, an independent provider of technical services to contact centers.
4/9/2010

IVR Technology Group Unveils iCAN hosted IVR Applications
IVR TechnologyGroup - an Amherst, N.Y.-based provider of phone automation services -- has announced iCAN-hosted IVR applications.
4/8/2010

LiveVox Announces Upgrades to Dialing Strategy Suite
LiveVox Inc., a hosted-dialer solutions provider, recently announced upgrades to its custom multi-number dialing strategy suite.
4/8/2010

Huawei Partners with PerSay for Voice Biometrics
Huawei , a provider of next-generation telecommunications network solutions for operators around the world, announced that it has entered into an Alliance with PerSay Ltd. , the provider of advanced biometric speaker verification products.
4/8/2010

Voxeo's Prophecy Foresees Speech, IVR, VoIP Apps
Company officials also tout Prophecy's comprehensive analytics, explaining that Prophecy 10 bundles the capabilities of VoiceObjects Analyzer, including built-in VoiceObjects Analyzer reports for any existing VoiceXML application.
4/7/2010

Envision Centricity Wins TMC's Product of the Year Award
Envision Centricityunifies Envision's core WFO solutions for the contact center, including Envision Click2Coach, the company's landmark agent management and coaching solution.
4/7/2010

Clarabridge Launches Industry's First Self Service Text Analytics Software
Clarabridge Self Service came out after a beta period which involved nearly 200 analysts and researchers. Feedback from these beta users is driving a series of usability, reporting and other enhancements to be rolled out over the summer and fall.
4/7/2010

PostCalls Extends its Messaging Reach to Alaska
PostCalls, a CallingPost company, has announced the expansion of its voice broadcasting services to Alaska.
4/6/2010

MetroPCS Launches Fully Automated Voice Mail-to-Text Service
The company provides unlimited, flat-rate, no contract wireless communications. As one of the first carriers in the U.S. to take advantage of the advances in automated speech recognition, the company offers a service that ensures privacy and much faster conversions than human-assisted solutions.
4/6/2010

Voice on the Go Releases DriveCarefully BlackBerry App
With DriveCarefully, users can listen to messages while focusing on driving carefully with both hands on the steering wheel and eyes on the road while also staying productive and be up-to-date on all the messages received while driving.
4/6/2010

Motorola Introduces H17txt With MotoSpeak
H17txt with MotoSpeak allows to download the text-to-speech application to smartphone from multiple application stores, including Android Market, by searching for "MotoSpeak." Users can enable the application on their cell phone and, when paired with H17txt with MotoSpeak, automatically hear their text messages through their headset.
4/6/2010

ISIS Papyrus Joins OASIS Foundational Sponsor Supporting Open Technology Standards
ISIS Papyrus, a provider of process and content management software solutions, has joined as the newest Foundational Sponsor of the international open standards consortium, OASIS.
4/5/2010

Touch Screens Drives Satisfaction with Smartphones and Mobile Phones
In the customer satisfaction study, according to J.D. Power and Associates, the overall satisfaction among smartphone and traditional handset owners is substantially higher than phone owner's satisfaction that has other input mechanisms.
4/5/2010

Lingoport Intros Globalyzer 3.3 to Support Software Localization Process
Globalyzer 3.3 has been released by Lingoport, a premier provider of software internationalization tools and internationalization consulting services that facilitate faster and more accurate software localization.
4/5/2010

Saltillo, PRC, and AMDi Come Together to Launch Silver Kite
Saltillo, PRC, and Advanced Multimedia Devices, Inc., or "AMDi," have come together to launch a comprehensive new resource, providing helpful solutions and information for people with speech disabilities.
4/5/2010

Motorola Promotes Responsible Driving with Text-To-Speech Bluetooth Headset
Stay connected but without compromising your safety while driving -Motorola's H17txt with MotoSpeak, a Bluetooth headset lets you do just that. The communication major has recently launched this text-to-speech Bluetooth headset.
4/5/2010

British Accent Training App Released For The iPhone
The app covers 15 different vowel sounds and 16 different consonant sounds.
4/1/2010

RTL Belgium teams up with Vringo to develop a mobile personalization platform
Users are able to create or take video, images and slideshows from virtually anywhere including Vringo's library of about 4,000 video ringtone clips or the Web and make it into their personal call signature, once they install Vringo's application. This application is compatible with more than 200 handsets such as Android, BlackBerry, J2ME, Symbian, and Windows Mobile operating systems.
4/1/2010

Converged Communications, Phillips Speech Processing Build Partnership
Philips Speech Processing and Converged Communications have joined forces to serve customers in healthcare, legal, law enforcement, telecommunications, media, banking, government and insurance sectors.
4/1/2010

Avoiding Common IVR Pitfalls - Facer
David Facer, senior product manager at inContact, a cloud-based vendor of contact center products, has offered a few tips for avoiding some of the most common problems, screwups and snafus associated with implementing IVR.
4/1/2010

nGenera CIM Version 9 Goes Social
nGenera Customer Interaction Management (CIM), a division of nGenera Corporation, has come out with a timely solution to enable firms to listen and to respond effectively to customers via the social channel. nGen CIM 9, its latest release, adds nGen Community and nGen Social Media channels to the suite and enhances its core channels: nGen Knowledgebase, nGen Email and nGen Chat.
4/1/2010

Feds Propose Making Texting Ban Permanent
The U.S. Department of Transportation is proposing to make permanent a ban on text messaging by interstate truck and bus drivers.
3/31/2010

Software Company Launches IVONA Text-to-Speech
With the use of IVONA Text-To-Speech mobile technology, creators will be able to make any applications, Internet-connected devices and Web sites more attractive and usable within seconds.
3/31/2010

Nuance's TALKS 5.0 Mobile Phone Screen Reader Now Available for Touchscreen Phones
This intelligent and intuitive touch and speech interface software not only simplifies but also enhances the way people interact with mobile devices and the applications on it.
3/31/2010

Mformation and Amdocs Collaborate for Industry's First Integrated Mobile Device Customer Care Solution
Mobile operators will have full real-time device visibility and access to critical subscriber and device information from one central customer care console due to the combined solution from Mformation Technologies and Amdocs. The mobile device visibility and diagnostics is also seamlessly integrated into the workflow of the Amdocs customer management solution.
3/31/2010

Only 2.5% Can Multitask while Driving: Study
Driving home from work, your phone rings and - alas - you left your blue tooth at home. Do you answer the phone?
3/30/2010

The Global Sales and Marketing Expenses to Grow: Report
According to the International Data Corporation Executive Advisory Group, the global sales and marketing expenses are likely to grow at 4.7 percent and 3.5 percent, respectively, in 2010, outpacing the projected 3.2 percent growth in worldwide IT spending.
3/30/2010

AOL's IVR MapQuest App for iPhone's Lets Drivers Watch the Road, Not the Dash
Once just a system used more in the call center industry, Interactive Voice Response, or "IVR," is evolving into many facets all over the world. And now, in the mobile iPhone world.
3/30/2010

MAXIMUS Texas Call Center Recognized as a Certified Center of Excellence
MAXIMUS, a provider of government services throughout the world, has announced that its Texas Eligibility Support Services call centers have been recognized as a "Certified Center of Excellence." BenchmarkPortal designated this recognition in collaboration with the Center for Customer-Driven Quality, or "CCDQ," at Purdue Research Park.
3/30/2010

Velaro Introduces Real-Time Language Translation
You will surely be not lost in translation this time around. Velaro, Inc., the developer of the multi-award winning click-to-chat product, has introduced its real-time chat translation feature powered by Google Translate translation service to help companies and individuals in this matter.
3/30/2010

Nuance Enhances Telstra Speech Rec System
Speech recognition is a proven-effective tool to enable cost-saving customer-satisfying queue-less service via interacting naturally with well-programmed machines. And to permit even more calls to stay in automated mode speech rec systems are continually being refined, thereby delivering even more benefits to customers and organizations.
3/30/2010

Jabra Launches Mobile Developer Program, Targets Mobile Hands-Free Apps Developers
Speakerphone solutions vendor GN Netcom has launched Jabra Mobile Developer Program aimed at developers willing to create audible, or voice-enabled, applications.
3/29/2010

Nuance Introduces T9 Trace for Faster, Easier Text Input
Nuance Communications, a leading provider of speech and imaging solutions for businesses and consumers, has launched Nuance T9 Trace, a continuous touch input technology designed specifically for touchscreen phones.With Nuance T9 Trace, consumers can simply glide their finger from one letter to another on their touchscreen QWERTY or touchscreen 12-key keypads, spelling words quickly with no stylus or other implement needed.
3/26/2010

Motricity Launches mCore Connect
Motricity, a provider of mobile Internet services, has launched mCore Connect, a carrier solution that offers one-click mobile access to leading social networks along with e-mail sites.
3/26/2010

Report: Mobile Broadband Subscriptions Exceeded 271 Million in 2009
GSM subscriber growth is slowly grinding to a halt, said a new report from ABI Research.
3/26/2010

SpinVox to End Consumer Offering
Nuance has decided to focus integrating SpinVox's carrier services with its own speech recognition platform.
3/25/2010

Orange, TechTeam Sign Fruitful Global Communication Services Contract
Orange Business Services has agreed to provide TechTech Global, an IT-focused business processing outsourcer with its Contact Center and Business Talk Global services in a five year-multimillion-dollar contract signed earlier this week. Orange will also supply audio and web conferencing, network IVR and IS Maintenance and support TechTeam in customer reporting and billing.
3/25/2010

Voxeo Launches First Cloud Communications API With Worldwide Presence and Twitter Support
Tropo now supports Twitter, SMS, IM, & voice interactions from anywhere to any application.
3/25/2010

Vlingo Launches SafeReader Free Feature for BlackBerry Smartphones Users
Vlingo Corporation, maker of the world's most popular mobile voice application, has introduced SafeReader, a new and free feature that gives users more "hands-free" control of their BlackBerry smartphones and also helps deter driving while texting.
3/24/2010

Varolii Introduces Fast and Smart Solutions at Interaction'10 Conference
Varolii Corporation, a provider of intelligent automated communications, announced four new solutions to accelerate and simplify the way companies deploy smart automated communications at its third annual customer conference, Interaction '10.
3/24/2010

Nuance's Voice-to-Text Messaging Service to be Integrated Into Cisco SpeechView
Nuance, a provider of speech solutions, announced that its Voice-to-Text messaging service will be integrated into Cisco SpeechView, a feature of the Cisco Unity Connection voice and integrated messaging solution that allows users to manage voice messages by e-mail, web clients, mobile devices, instant messaging and desktop clients.
3/24/2010

GM Voices Destroys Bad IVR Voices, Releases 'Terminate Your Robot Voice'
The "Terminate Your Robot Voice" video series documents the real-life happenings of a robot as it is terminated as an automated customer service agent at a large company.
3/24/2010

A Complete Solution for SPs and SMBs
There are two sides to this solution. One: Everything needed to deliver and manage a cost-effective portfolio. And two: the services and applications that SMBs need. It sounds simple but it's been a long time coming.
3/23/2010

West Corporation Signs Agreement to Acquire SKT BCS
West Corporation, a provider of technology-driven, voice-oriented solutions, has signed an agreement to acquire SKT Business Communication Solutions (SKT BCS).
3/23/2010

Google Android Users Now Have Ability to Use Talking SIP Mobile
IVR Technologies announced the release of an application for Mobile International Toll Bypass for Google Android users. This is an extension of the company's Talking SIP Mobile smartphone line, which is already available for Blackberry, Windows Mobile and iPhone.
3/23/2010

Microsoft Picks Yap's IVR Speech Recognition Technology for Talk to Text App
Speech recognition, or IVR, is one of the most watched technologies of the decade. The technology reduces the time and effort associated with traditional texting. With such a convenience as to simply dictate what you have to write, email/text communications is set to explode in the coming years.
3/22/2010

Microsoft Drives Customer Success with Microsoft Dynamics CRM
Microsoft Corp. announced that Mitsubishi Caterpillar Forklift Europe BV, or "MCFE," a forklift manufacturer based in the Netherlands, received the Gartner CRM Excellence Award in the category of Efficiency for its CRM project.
3/22/2010

Arch Rock Intros New Software Connectors for Energy Optimizer Product
Arch Rock Corp., a company specializing in IP-based wireless sensor network technology, has launched an array of new software connectors for its Energy Optimizer energy monitoring product.
3/22/2010

Nuance Delivers the Almost Impossible - 'A Car that Understands What You Say'
In deference to drivers' peference to voice-enabled systems over manual systems, Nuance Communications, Inc., announced that its One-Shot Destination Entry and multilingual media command and control speech technology are now featured as part of the 2010 Audi A8 models.
3/19/2010

Business Integrity Offers MS D3 Users a Transition Program to ContractExpress
Business Integrity announced a transition program for users of Microsoftsystems' D3 template-based document assembly.
3/19/2010

AVRS Announces Stock Purchase Agreement Valued $500,000
Scottsdale, Arizona-based Advanced Voice Recognition Systems, Inc., a provider of interface and application solutions for speech recognition and transcription technologies, has announced that it has entered into a stock purchase agreement for a value worth $500,000 USD. This investment in private placement of AVRS common stock is considered additional capital for the company.
3/19/2010

Jackson National Life Insurance Company Selects Thunderhead's Customer Communications Platform
Thunderhead, a provider of customer communications management technology, has announced that the Thunderhead NOW platform has been chosen by Jackson National Life Insurance Company to streamline the production and delivery of its policy documentation, correspondence and other personalized content.
3/19/2010

S1 Merges Voice Operations into NACR to Offer Enhanced One-Source Sales and Support
North American Communications Resource, Inc., a Value Added Solutions Provider that offers proven, scalable, cost-efficient solutions tailored to a customer's business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing, has announced that the company is joining its facilities with S1 IT Solutions, a strategic technology partner to progressive companies and organizations that offers solutions that help the enterprises in navigating the world of convergence.
3/18/2010

Aggressive Deployments Will Drive SIP Trunking Market: Acme Packet
Acme Packet, a provider of session border control solutions, announced it is delivering Session Initiation Protocol or "SIP" trunking services to 134 service providers in 43 countries.
3/18/2010

Speech Synthesis to Create Voice Messages at Acapela-Box.Com
Acapela Group, a voice expert, owner of its technology, offering bespoke solutions, is launching acapela-box, the innovative, simple answer to vocalization needs.
3/18/2010

CustomCall Data Systems its TRS is Compliant with XML for AT&T
Madison, Wisc.-based provider of billing, OSS, and customer acquisition solutions for communications service providers CustomCall Data Systems has announced that i's TRS Ordering and Gateway Solution now supports the new XML version for the 22-state AT&T region. The company has upgraded its hosted and on-site clients with the new release. The new version will allow CLECs to transition from EDI to XML before the March 19, 2010 deadline. Carriers can also avail the option of bonding to AT&T's OSS for all of their 22-state territory without having to establish dedicated data connectivity to the ILEC.
3/18/2010

Voxware Now Supports IBM WebSphere Application Server and Red Hat Enterprise Linux Operating System
Hamilton, N.J.-based Voxware, Inc. has announced support for the IBM WebSphere application server and Red Hat Enterprise Linux operating system.
3/17/2010

OAISYS Intros SIP Trunk Integration & Speech Capabilities for IP Call Recording Solutions
OAISYS, a major player in SMB and enterprise-class call recording and contact center management solutions, has introduced SIP trunk recording and speech analytics functionality for its Talkument voice documentation and Tracer interaction management solutions.
3/16/2010

IVR & Voice Recognition Turns Cars into Mobile Offices
IVR and voice recognition software have been quite the buzz lately. With the healthcare industry potentially eliminating the excessive use of gadget in emergency vehicles and adapting these technologies, it seems IVR will be getting quite a boost in its consumer base.
3/16/2010

SDL Expands Its Language Translation Solutions
SDL, a provider of global information management solutions, has stated that they have expanded their language translation solutions and this move is stated to enable open access across the entire supply chain to the renowned translation memory tool.
3/15/2010

Metaphor and NEC Corporation of America Sign Reseller Agreement
Metaphor, a provider of hosted IVR on-demand for mid-market and small businesses and NEC Corporation of America, a provider of IT, network and communications products and solutions for service carriers, have signed reseller agreement for online IVR applications.
3/15/2010

SerialTek BusXpert and BusMod SAS and SATA Protocol Now Linux Compatible
SerialTek, a company specializing in serial-attached SCSI, has announced Linux compatibility for its series of BusXpert SAS/SATA protocol analyzers as well as the BusMod SAS/SATA Error Injector.
3/15/2010

OSCI Releases SystemC AMS Extensions Language Standard
The Open SystemC Initiative - called OSCI for short -- announced the release of the SystemC Analog/Mixed-signal extensions language standard: AMS 1.0.
3/15/2010

TuVox Starts Tier System for North American Membership Group
TuVox, a leading provider of On Demand speech applications, has announced that they have successfully achieved a new series of objectives on behalf of the North American Membership Group.
3/12/2010

LMT Upgrades to Interact's InvigorateX Real-Time Billing and Rating Solution
Interact Inc., a VoiceXML provider, and Hewlett-Packard announced that Latvian Mobile Telephone has upgraded to Interact's InvigorateX Real-Time Billing and Rating Solution to replace their existing Nokia MCreate IN prepaid solution.
3/12/2010

Pronexus' VBVoice for IVR Applications to be Distributed in Italy by Bludis
Pronexus, the developer of VBVoice, announced today that it has entered a strategic partnership with Bludis, an Italian Value Added distributor specializing in software distribution.
3/11/2010

IVR, E911 Moves Emergency Vehicles Away from Gadget Use
Have you ever been in an ambulance? Let's hope not.
3/11/2010

Mobile Subscribers in Dominican Republic Can Tweet with their Voice with Viva
Viva, the fastest growing mobile carrier in Dominican Republic has launched TwitVoz (Call-n-Tweet) service on its mobile network. This solution has been sourced from Kirusa, a leading vendor of Voice SMS and a pioneer in developing mobile value added services.
3/11/2010

NoteVault Releases Speech-to-Text App for Construction and Engineering Firms
NoteVault, a provider of voice-based mobile reporting solutions for the construction industry announced the availability of its new iPhone app, NoteVault - the Ultimate Cover Your Assets, or "CYA," in the Apple iTunes Store.
3/11/2010

Samsung Canada to Boost Calliflower's Long-Term User Base
iotum, a voice 2.0 company that aims to reinvent business conversations and shape a world of relevant communications, has entered into a partnership relation with Samsung Canada according to which its interactive conferencing and collaboration service, Calliflower will be promoted through the VAR and system integrator channels of Samsung Canada.
3/11/2010

'It Can Wait': AT&T's Txtng & Drivng Campaign Spreads the Message to Consumers
AT&T is launching a new campaign to raise awareness about the risks of texting and driving and to remind all wireless consumers, especially the youth that text messages can and must wait until after driving.
3/10/2010

Verizon Promotes Use of Its Inventive Self-Service Interactive Tool
Thanks to a new interactive tool called an iKyp Webkey, Verizon consumers will find it extremely easy to use the company's new In-Home Agent self-help platform.
3/10/2010

IVR Campaigns Cause Attacks in Mumbai
Some heavy debates have been addressed regarding the use of interactive voice response, or "IVR," within daily operations of businesses, but no arguments have ever resulted in acts of psychical violence.
3/10/2010

Convergys, Sonda Partner to Serve Mexican Assisted/Self-Service Market
The Mexican market continues to grow: with 111 million residents it is largest Spanish-speaking country in the world. While labor costs in Mexico are low relative to that in the U.S. they represent a fair expense for Mexican businesses, which is creating a market for high-quality end user-and-contact-center-agent-friendly self-service and assisted-service solutions.
3/10/2010

Pronexus Partners with Aumtech for Speech Recognition
"We have certified Aumtech's MRCP Connector with our IVR toolkit VBVoice, allowing our customers access to the Microsoft Speech Services 2007 Automatic Speech Recognition engine," says Valentin Doroga, chief architect at Pronexus.
3/10/2010

More Users Help Google Beef Up Translator Toolkit
Human translators can upload Word docs, HTML, text and other documents for full translation as well as use a WYSIWIG for pre-translation improvement and even publish Wikipedia and knol translations back to Wikipedia or Knol.
3/9/2010

LSA is Selected Telephonic Interpretation Provider by Albert Einstein Healthcare Network
The Albert Einstein Healthcare Network has awarded Language Services Associates (LSA) a three-year contract by to provide Over-the-Phone Interpreting (OPI) services. LSA is a leading language services provider offering a full suite of interpretation and translation solutions.
3/9/2010

Don't Forget: IVR Technologies Webinar on Driving Revenue, Increasing Business
In a unique way to gain insight and understanding about a specific market and, or professional sales or operational tactic, Webinars offer a hands on training exercise that engages the mind and delivers results.
3/9/2010

BASIC Partners with IVR to Create Simple, User Friendly Voice Interface
IVR Technology Group has announced that their call-tracking services is being used BASIC HR Services, a national HR outsource service company to offer their clients state of the art Interactive Voice Response together with Basic's proprietary FMLA / Leave Management software and outsource FMLA administration services.
3/9/2010

Remote Availability and Performance Monitoring Drive Improved Customer Experiences
While the best internal monitoring system can help to measure the performance of the speech-based contact center and communications solution, there are still a number of variables that could go unchecked. For instance, does the toll-free network provider drop any calls?
3/9/2010

Vocollect's Wireless Headset Now Available on Intermec CK3 Rugged Mobile Computer
Vocollect, a provider of voice solutions for mobile workers, has announced that its Vocollect wireless headset, the SRX, is now available on the Intermec CK3 rugged mobile computer.
3/8/2010

CDC Grant Recipient Picks SmartAction Virtual Agents
From Playa del Rey, Calif., comes the news that David Kirsh, professor of cognitive science at UC San Diego, working with a grant from the Centers for Disease Control and Prevention, has chosen SmartAction Virtual Agents to capture and report on student illness symptoms at an elementary school in 4S Ranch.
3/8/2010

Ribbit Launches VTT-sa, a Next-Generation Voice-to-Text Application Service
Ribbit has launched VTT-sa, a next-generation voice-to-text application service.
3/5/2010

Verizon Cites Forrester Study Supporting Self-Service Solution Expansion
Contrary to popular belief, people do and increasingly prefer to consult or talk with machines i.e. web and voice self-service rather than with other people, especially the upcoming generations. That acceptance bolsters the business case for supplanting live agents with IVR systems to handle the simpler interactions like orders or inquiries. Estimates from organizations such as Gartner calculated the per-transaction costs of self-service to be at 1/5th to as low as 1/20th as that for live agents.
3/4/2010

Vlingo Corporation Launches Enhanced Version of Vlingo for iPhone App
Vlingo Corporation, maker of mobile voice applications, has launched an enhanced version of its popular Vlingo for iPhone App.
3/4/2010

GM Voices & SpeechStorm to Deliver IVR and Recorded Services
GM Voices, a provider of voice prompts for telecom applications has signed a partnership deal with SpeechStorm, a provider of customer-centric, integrated self-service solutions.
3/4/2010

IQMax Partners with Transolutions
IQMax, a healthcare technology provider, has entered into a partnership with Transolutions to deliver IQMax's mobile dictation platform to 150 physicians at a leading acute care facility in the Midwest.
3/4/2010

Majority of Smartphone Users are Disappointed, Study Suggests
About 57 percent of smartphone users are disappointed with the overall performance of their smartphone, with streaming media, Web browsers and social networking applications causing the most problems according to Fanfare, which conducted a survey of 155 smartphone users in January and February 2010.
3/4/2010

'New Frugality' Will Slow Communications and Video Service Revenue
A "new frugality" might be a longer-lasting result of the recent recession, implying that retailers now face entrenched consumer behavior, according to Booz & Company.
3/3/2010

Loquendo Speech Technologies Interoperable with Genesys Voice Platform 8.1
Loquendo, global speech technology provider, announced that the Loquendo MRCP Server -- in its Loquendo Speech Suite 7.0 version, which incorporates Loquendo ASR 7.8 and Loquendo TTS 7.8 -- is interoperable with the Genesys voice platform 8.1.
3/3/2010

InnoPath's ActiveCare Solution Now Supports Android Devices
InnoPath Software, a provider of over-the-air customer care, announced that its ActiveCare mobile service provider care solution now supports leading Android devices such as the Google Nexus One, the Motorola Droid, the HTC Droid Eris, and others.
3/3/2010

ZTE to Ship Nuance Speech Solutions
Nuance Communications, a provider of speech and imaging solutions for businesses and consumers, announced it has established a strategic global relationship with ZTE, a global provider of telecommunications equipment and network solutions, to deliver mobile speech solutions on ZTE handsets.
3/3/2010

NewFound Launches IVR System to Improve Dialing Solutions
Newfound Communications, Inc., a provider of call recording, interactive voice response, or "IVR," and dialing solutions for the telecom industry, announced the availability of its VXML Dialer 3.0, an IVR system that will improve communication relations.
3/3/2010

LogiXML Partners with BravePoint
LogiXML, the web-based business intelligence pioneer, has entered into a partnership with BravePoint Inc., a provider of business intelligence consulting and training. Thanks to the pact, LogiXML can increase demand for business intelligence solutions from customers, combining its products with BravePoint's proven success and expertise in complementary BI services
3/3/2010

Siemens Enterprise Communications Channel Partners Benefit from White Label Service Offerings
The company claims that its OpenScape software suite is an attractive option for its channel partners to cut costs and improve customer service. OpenScape not only acts as an integration layer, unifying existing communications systems, said the company official.
3/3/2010

Blackboard Unveils Blackboard Connect
According to the company, Blackboard Connect allows teachers to communicate easily with students' families in their preferred language helping to improve parent involvement and student engagement in the classroom.
3/3/2010

MacSpeech Unveils Scribe Legal, Combines Personal Transcription with Dictate Legal
Salem, New Hamp.-based provider of speech recognition products for Macintosh, MacSpeech, Inc. has announced MacSpeech Scribe Legal. MacSpeech Scribe Legal is an add-on component that bundles up advanced personal transcription for the Macintosh with MacSpeech Dictate Legal, the legal professional's speech recognition solution for the Macintosh.
3/2/2010

Shazam Launches Broadcast Consumer Engagement Program
Shazam Entertainment, a mobile discovery provider, has launched a new Shazam Audio Recognition Advertising, or "SARA," program with the objective to revolutionize interactivity with broadcast and advertising by providing deeper consumer engagement using a mobile device.
3/2/2010

Verdatum Brings Out Next-Generation BlackBerry Dictation Application Exclusively for Lawyers
An impressive first for the market is the applications ability to replace dedicated, physical, dictation hardware by way of the built-in 'Remote Control' and 'Audio Import' capabilities, this is done by connecting your BlackBerry to your PC running the Verdatum applications via USB or Bluetooth.
3/1/2010

Worldwide Mobile Worker Population to Pass the One Billion Mark: IDC
According to a new forecast from IDC, the population of mobile workers worldwide will exceed one billion this year and will grow to almost 1.2 billion by 2013.
2/26/2010

Mobile First Offers Mobile Payment Solution to Online Entertainment Merchants
Mobile First, Inc, a provider of mobile billing solutions, has announced to bring Mobile First Mobile Payment Processing to virtual currency platforms, online games and social networks.
2/26/2010

Intelisys Inks Agreement to Buy partnerTEL Core Agency Base
Intelisys Communications and partnerTEL have announced a definitive agreement to merge core partnerTEL vendor agreements under Intelisys.
2/26/2010

Officescape's Latest Offering Addresses Solutions for Distributed Call Center
Officescape's newest software - launched recently - will help companies to utilize a distributed call center model. And this, in turn, will help reduce overhead expenses, recruit from a larger talent pool and retain top talent.
2/26/2010

Report: United States Utilizes Google the Most for Mobile Web Search
Opera's "State of the Mobile Web" report revealed that Google enjoys a commanding lead in mobile Web search in the United States.
2/26/2010

UC Clients Not Much of a Business, Frost & Sullivan Said
"We do not believe UC will be a big revenue source for the vendors," said Elka Popova, Frost & Sullivan analyst. Keep in mind that Popova is referring here to UC client applications, which got a big push from suppliers in 2009, she said.
2/26/2010

CSL Selects Amdocs Solution to Launch MyNet
CSL Limited (CSL), Hong Kong's mobile operator, has selected Amdocs ChangingWorlds solution to support its new mobile Internet service, MyNet. Officials with Amdocs said that the company's ChangingWorlds solution supports MyNet by learning from the user's behavior and usage patterns to build a customer profile.
2/26/2010

ROK Teams Up with Spoken
The ability to carry out text based searches on your mobile phone no more qualifies as a new technology. It's the time for voice based searches. It means you can just speak your command into your mobile phone and the search will be carried out for you. Now, Spoken Communications has teamed up with ROK Entertainment Group to combine its two products GotVoice and GotSearch and market it under the ROK brand.
2/25/2010

Endpoint's Cost Effective Pulse Empowers Medical Research Teams
Endpoint Clinical, a specialist company in integrated voice response and integrated Web response systems, announced that Pulse saves 40 percent on the development time of clinical trials.
2/24/2010

BigHand Extends BlackBerry Recording Capacity
This latest release pushes BigHand further ahead of its competition in terms of BlackBerry device support to ensure that BigHand software remains the easiest digital dictation product to manage in the market and allows unrestricted individual dictation length - so a BlackBerry can now match a professional dictation device in terms of individual and total recording capacity.
2/24/2010

Cell Cease Application Reduces Cause of Distractions and Accidents for Teens
The combination of teens and cars has always been risky. While driving, these inexperienced drivers come across many distractions provided by passengers, music and roadside scenery. In addition to all these, now the cell phones have also emerged as one of the dangerous distractions for them.
2/23/2010

Pyxis Mobile's Platform Hooks BlackRock
Pyxis Mobile, which delivers innovative wireless applications that drive value for corporations and their customers, has announced that BlackRock has leveraged their products to implement mobile applications that extend critical data across multiple business units.
2/23/2010

CUnet Intros EnrollCall to Enhance Connectivity between Colleges and Prospective Students
CUnet, a provider of performance marketing solutions for the higher education sector, has introduced EnrollCall, which is powered by RingRevenue. This is expected to extend and improve the quality, quantity and measurability of inbound prospective student phone inquiries to schools.
2/23/2010

eLEAD Upgrades AutoPilot
Although interactive voice response systems have come as a savior for cash starved companies in the time of recession, they suffers from many drawbacks. To start with, there is no "human touch" to the service provided, and also, the customer has to follow a set instructions, which may sometimes put him off. T Therefore, eLEAD announced plans to replace the system's automated IVR reminders with live agent calls.
2/19/2010

Convergys Makes Available New Version of Intervoice Voice Portal
Relationship management company Convergys announced the availability of version 6.5 of its Intervoice Voice Portal and also the next generation of its Interaction Composer development environment to enhance its suite of intelligent interaction solutions. A key component of the Convergys Intelligent Self-Service solution, IVP combines intelligent automation with self-service and outbound notification. With this solution, contact centers can give their customers the information they need in a timely manner through the media of their choice - voice, telephony, Web, fax, e-mail, or mobile device, company officials said.
2/19/2010

SpeechStorm to Unveil IVVO Video IVR Service at Mobile World Congress
SpeechStorm, a provider of "customer centric" self-service solutions for phone-based transactions is set to showcase its IVVO Video IVR service at Mobile World Congress event, held in Barcelona this week.
2/18/2010

ZoomSafer, Safe Kids USA Promote Safe Driving for American Teens
Zoomsafer and Safe Kids USA have joined hands to help parents and teens prevent hazardous distractions while driving such as texting and emailing.
2/18/2010

LumenVox Speech Tuner Version 9.2 Released
LumenVox, a provider of speech recognition software, has released a new version of its Speech Tuner, which will ease the job of developers who are building speech recognition applications using the LumenVox Speech Engine.
2/18/2010

MacSpeech Dictate Proves to Perform at Macworld
For those of you who have ever considered voice recognition to be something of a detriment to a business or you are simply distrusting that this technology works as promised, MacSpeech Dictate may provide a different approach.
2/18/2010

Juma/Nectar Expands SaaS-Delivered Speech Offerings with Tellme
Juma Technology and Tellme, part of Microsoft Corp. have allied to deliver speech recognition self-service to Juma's customers on Tellme's on-demand platform. The Tellme service is an addition to the managed services portfolio of Juma's software subsidiary, Nectar Services Corporation.
2/18/2010

You Can Now PoketyPoke On Conference Call, Not Just Facebook
"We launched a new service called PoketyPoke in early January…a personal conference manager," announces James Siminoff, CSO of Ditech Network, founder and former CEO of PhoneTag, adding that "yesterday was the first time I was on a real conference call with a third party where every participant used PoketyPoke."
2/17/2010

Ultimate Software's UltiPro Selected by SUBWAY World Headquarters
Franchise World Headquarters, LLC, the service organization for the SUBWAY restaurant franchise system, announced that it selected Ultimate Software's unified human capital management solution, UltiPro.
2/17/2010

Convergys Launches Intervoice Voice
According to officials with Convergys said, the Intervoice Voice Portal, also known as "IVP," is a key component of the Convergys Intelligent Self-Service "ISS" solution, which combines intelligent automation with self-service and outbound notification, empowering companies to take full advantage of every customer interaction and leverage that valuable data to help drive down costs, increase revenue opportunities, and increase satisfaction and loyalty.
2/17/2010

Xirrus Resolves Growing Demand for Web Self Help with iSolve
Softlib Software, a provider of Solution Identification software for Web Self-Help, technical support centers and helpdesk teams, recently announced that Xirrus, Inc., a WiFi Switching provider, picked Softlib iSolve software for its online customer and partner support.
2/17/2010

Voice on the Go's E-mail by Voice Application Available in French and Spanish
The application also allows cell phone users to access their contacts, place calls from their contact list, send Twitter tweets and also update their Facebook profile just by using voice commands.
2/17/2010

MarquisNet to Facilitate Network Expansion of MessageBroadcast
David Baker, president at MessageBroadcast, said that the agreement with MarquisNet allows the company to expand its growing network with confidence. Baker also said that with multi-millions of contacts a day, the company has stringent requirements for security and uninterrupted delivery to any global destination.
2/17/2010

LG Electronics Selects On-Demand Insight from TARGUSinfo
TARGUSinfo's services can be used in IVR platforms, agent desktops and automated call-handling processes so companies can improve customer interactions and increase overall customer satisfaction.
2/17/2010

IVR Tech Group Introduces iConfirm
IVR Technology Group has introduced iConfirm, described by company officials as "a feature-rich, streamlined approach to automated appointment reminder services."
2/17/2010

Sony Ericsson Aspen Adds Turn-by-Turn Navigation to Gokivo Navigator
Sony Ericsson Aspen is a bar shaped QWERTY-packing WinMo handset that features a 2.4" touchscreen of QVGA resolution and is capable of worldwide roaming thanks to its quad-band GSM support. There are two versions of the handset as far as 3G is concerned (900/2100 MHz and 850/900/2100 MHz) and they will both feature HSPA.
2/17/2010

eGain Partners with CelFocus to Deliver e-Care Solutions to Operators
CelFocus - a joint venture between Vodafone Portugal and Novabase, a Portuguese information technology company - provides expert consultancy and solutions in customer relationship management or "CRM," sales performance management and order management exclusively for the telecommunication market.
2/17/2010

ResponseTek Extends On-Demand Voice of the Customer Software Suite
While companies in any field would love to know what customers feel about their products and services, the costs associated with deriving such a data can prove be a stumbling block. Now, ResponseTek claims that companies can improve sales and service performance by linking front-line customer satisfaction metrics to compensation. The company has extended its on-demand voice-based customer software suite to achieve this purpose.
2/16/2010

Nuance and WorldManuals Partner on Mobile Customer Care Solution
Nuance Communications, a provider of speech, imaging and customer interaction solutions for businesses and consumers around the world, and WorldManuals, a Copenhagen-based company that specializes in delivering mobile device support solutions, have entered into a partnership to provide access to relevant and timely customer support the content delivered through Nuance Mobile Care.
2/16/2010

MacSpeech Dictate Proves to Perform at Macworld
For those of you who have ever considered voice recognition to be something of a detriment to a business or you are simply distrusting that this technology works as promised, MacSpeech Dictate may provide a different approach.
2/16/2010

EBay's Stephanie Tilenius Joins Google
The New York Times is reporting that Stephanie Tilenius is joining Google as vice president of commerce.
2/16/2010

SEVEN Releases Services for Mobile Operators, Increases Cloud Telephony Capabilities
SEVEN announced the general availability of Ping, a set of packaged services for mobile operators and device manufacturers to "push enable" messaging, social networking and mobile applications on superphones, smartphones and mass-market devices. Ping is powered by System SEVEN, a mobile push platform already deployed with great success on hundreds of device models and proven to reliably scale to millions of users.
2/16/2010

Chat Critical to Web Business: Bold Software Survey
Live chat software is no longer just a cool but little-used add on for e-commerce web sites; it can make the difference between virtual shopping carts left in the aisles or pushed through the checkouts. More firms are therefore using chat for sales rather than only for service.
2/16/2010

VoiceCash Bank and VoiceTrust Change the Face of Mobile Banking
According to Juniper Research, the number of mobile banking users is going to increase so rapidly that at the end of 2011, there will be 612 million users generating $587 billion worth of financial transactions. VoiceCash Bank, located in Munich, is responsible for this.
2/16/2010

30 Percent Slice of Nextel Mexico Taken by Grupo Televisa
Evidently the largest media company in the Spanish-speaking world wanted to position itself to bid for wireless spectrum.
2/15/2010

Fandango Selects Apptera to Operate 1-800-FANDANGO
Apptera, a voice and visual mobile advertising network, and Fandango, the nation's movie ticketing destination, have recently signed a multi-year agreement. As part of the pact, Apptera will develop and operate Fandango's 1-800-FANDANGO interactive voice recognition movie show time and ticketing phone service. Apptera officials said that Fandango will also become part of the company's MobileAd Xchange and exclusively leverage its voice and visual mobile advertising technology and sales team to monetize its calls.
2/15/2010

Grand Bahama Phone Company Finalizes System Launch
The Grand Bahama Power Company reportedly announced that it is finalizing the launch of its phone system "expected to improve the customer service experience." According to GBPC officials, a team comprised of members of the GBPC management, engineers and line staff have been working on the implementation. They noted that the new Integrated Voice Response System is equipped with "several features that will allow customers to access their account information via their phone."
2/15/2010

Stream Widens Client Base, Adds New Africa Center For French Support
Stream Global Services has been expanding recently, with new business and an additional center to serve clients' French- and French-speaking Canadian customers.
2/12/2010

Banks Deploying IBM SPSS Predictive Analytics Software to Mitigate Risk
SPSS, an IBM company, has announced that banks worldwide are adopting IBM SPSS predictive analytics software to mitigate risk and grow their business via more focused direct marketing campaigns and retention strategies.
2/12/2010

Voiceage Launches AMR-WB/G.722.2 Speech Compression Standards Patent Pool
VoiceAge Corporation, a leading player in the development and dissemination of speech and audio compression technologies and solutions, announced the launch of AMR-WB/G.722.2 Speech Compression Standard, a joint licensing program to provide users with simplified access to the technology through the newly formed patent pool. The pool will consist of telecom leaders such as Ericsson, France Telecom/Orange, Nokia and VoiceAge.
2/11/2010

Servion Selects Voxeo for Unified Self-Service Solutions
Voxeo Corporation, a provider of unlocked communications, and Servion Global Solutions Inc., a global specialist in the customer interaction management (CIM) domain, reportedly have signed a value added reseller (VAR) agreement and teaming agreement to resell Voxeo communication platforms.
2/11/2010

IVR Technologies to Host Webinar on Driving Revenue, Reducing Costs, Build Clientele
As a service provider, offering the most competitive systems while minimizing costs is a challenging task. Even more essential is keeping a satisfied customer base while simultaneously growing your clientele.
2/11/2010

IVR Technology Group Intros Automated Appointment Reminder Service iConfirm
IVR Technology Group, a provider of intelligent voice response services and solutions, reportedly has unveiled a new automated appointment reminder service, called as "iConfirm," which can be integrated into client's management software.
2/11/2010

Nuance Communications Collaborates with Vesta Corporation
Speech and imaging solutions provider Nuance Communications has signed a partnership agreement with Vesta Corporation, a company specializing in electronic payment solutions for wireless operators, to co-promote and integrate Nuance's Mobile Care application with Vesta's Mobile Payment Platform, allowing them to deliver a comprehensive payment service to mobile operators worldwide.
2/11/2010

Exele Information Systems Releases New Version of TopView Software Suite
Exele Information Systems, a provider of alarm management, notification and remote monitoring software, has announced major enhancements to it TopView software suite with the release of v6.7.
2/11/2010

Bubble Motion Launches Voice-Based Blogging Service
Bubble Motion, a provider of mobile messaging and social communication applications, announced the launch of the "first voice-blogging service built specifically for mobile phones."
2/10/2010

Sharp HealthCare Selects AVST's CallXpress to Centralize Infrastructure
Sharp HealthCare (Sharp), San Diego's healthcare organization, reportedly has selected Applied Voice & Speech Technologies' CallXpress 8 to centralize its infrastructure.
2/10/2010

Promptu Adds Facebook and Twitter Support to ShoutOUT
With this new support, users have an option to Tweet and update their Facebook status using fluent natural speech, instead of typing on the iPhone's virtual keyboard.
2/10/2010

LiveVox Launches Dynamic Preview with Real-time Cellular Number ID
In addition, after the call is attended to, the system returns the agent to the predictive dialing queue. This process ensures that accounts are handled more efficiently by a single workgroup and updated upon contact instead of preview and predictive campaigns being worked separately and risking contact attempts by each group on the same account.
2/10/2010

Interact Incorporated Launches SPOT Test Portal
Interact Inc., a provider of highly customizable IVR and Communication and Rating solutions, have launched the SPOT Test Portal for their SPOT media platform.
2/9/2010

AppTek Announces Hybrid Machine Translation System
Provider of human language technology, or "HLT," AppTek has announced its hybrid machine translation, or "HMT," system.
2/9/2010

Instant Translation Coming... Someday. Ne Retentier Ton Souffle Pas
Instant translation, you speaking in English and Pierre understanding you in French, is "entirely feasible," according to Franz Och, Google's head of translation services.
2/9/2010

Using Analytics to Improve IVR/Speech Rec Effectiveness: Nexidia
Automated self-service voice systems, both DTMF IVR and speech recognition, are excellent cost reduction and quality service enhancement tools if deployed and managed right.
2/8/2010

Spoofing Caller ID: Fun or Farce?
What good is Caller ID if the information you are provided about the caller is incorrect? This
2/8/2010

An Open Letter to Jim Balsillie and Mike Lazaridis, RIM CEOs (Part 2)
Over the past weekend, I had another opportunity to work with the 9700 on AT&T, looking at it from the perspective of applications, both operator- and user-installed, and the appstore experience. I was wondering… how effective are operators in regaining relevancy in the application space? Last fall, I looked at this issue, summarizing the challenges and opportunities both operators and handset vendors face in this new world. Operators must play a role, and they know it, a conclusion reached as part of a recently completed EIU survey sponsored by InnoPath.
2/8/2010

Ditech's Phone Tag Auto Ranks Highest for Accuracy: Report
Ditech Networks' PhoneTag Auto achieved the highest accuracy in automated voicemail transcription, based upon a study released today by TMA Associates. The study was partly supported by Ditech.
2/8/2010

Nuance Powers New Virgin Mobile Canada Voicemail-to-Text Service
Nuance Communications Inc., provider of speech and imaging solutions, announced that Virgin Mobile Canada will make available to customers its Voicemail-to-Text service powered by Nuance's voicemail-to-text platform.
2/5/2010

LaHood to Put Brakes on In-Vehicle Tech 'Carfotainment'
"Driving is not like a video game. Make one mistake and you can die," a friend once uttered to this writer while driving a black Camaro between Vancouver and Whistler, B.C. Canada on the still-notorious Sea-to-Sky Highway.
2/4/2010

MIND CTI Unveils MINDBill 7
MIND CTI, a provider of convergent end-to-end billing and customer care product based solutions for service providers, as well as telecom expense management (call accounting) solutions, has announced a convergent end-to-end billing and customer care solution for the prepaid/postpaid mobile and wireline market segments.
2/4/2010

Plum Voice Experiences Record Growth
Interactive voice response, or "IVR," solutions are here to stay and so are the companies that are dealing in this technology. There are various benefits of using this technology and modern company simply cannot ignore them. Plum Voice, a single-source provider of IVR solutions, recently announced that it has experienced record growth for year-end 2009.
2/4/2010

DiRAD Unveils IVRWarehouse
Interactive voice response, or "IVR," solutions are of great use for both private companies and government sector organizations. But installing and maintaining these systems can be really difficult for many of the companies. Now, to tackle all this problems and to compete with providers who provide the services based on Nuance-based speech recognition, DiRAD Technologies has announced the launch of IVRWarehouse.
2/4/2010

SEN Group Announces Release of OpenScape Voice V4
Premier enterprise communications solutions provider, Siemens Enterprise Communications Group has announced the availability of OpenScape Voice V4.
2/3/2010

InnoPath ActiveCare Ships on New Phones
The over-the-air customer care solution from InnoPath enables operators to combat the rising cost of supporting sophisticated new phones while providing better support for their subscribers.
2/3/2010

Itisaluna Picks RoutoMessaging Global SMS Coverage Services
Itisaluna serves Iraqi subscribers with various products and services including broadband and 3G coverage, as well as text messaging, SMS2TV for users to interact with their favorite television programs and Interactive Voice Response services for viewers to participate in competitions.
2/3/2010

Vangard Makes Available AccuSpeechMobile for Field Force Automation
Vangard Voice Systems, or "Vangard," an innovator of AccuSpeech Mobile voice technology, has announced the availability of AccuSpeechMobile for Field Force Automation, or "FFA."
2/2/2010

Noble Systems VP Discusses Strategies and Industry Trends: Interview
Noble Systems has long been on the leading edge of contact center solutions. The firm was founded in 1989 by James K. Noble, Jr., who utilized early predictive dialing software in his own contact centers and sought and found ways to improve the technologies. It has grown to become a key multinational supplier of inbound and outbound contact handling, IVR, unified communications and workforce management products.
2/2/2010

Promero Wins Best Contact Center Solution Award at ITEXPO East 2010
Promero, a member of the Oracle Partner Network, announced that it won Best Contact Center Solution award at the recent TMCnet ITEXPO 2010 East conference in Miami, Florida.
2/2/2010

Resolvity Receives 2009 Speech Technology Excellence Award from TMC
TMC's Customer Interaction Solutions magazine, a publication covering CRM and call centers for over 27 years, has given a Speech Technology Excellence Award for 2009 to the On-Demand Speech Application Platform from Resolvity.
2/2/2010

French Energy Company Deploys Riverbed Solutions
As a result of its Riverbed deployment, Idex Groupe has improved its data backup and recovery system and accelerated key applications, including CRM and ERP applications and SharePoint, resulting in greater employee collaboration and improved productivity.
2/1/2010

AT&T Pledges $2 Billion for Network, And It's Not Enough
Something will ultimately give and it will either be AT&T's capital expenditure wallet or its' wireless customer base.
2/1/2010

LiveOps and Keniks Announce Partnership
LiveOps and Keniks reportedly have entered into a partnership to jointly bring to market a solution for online performance marketing and contact center services.
2/1/2010

Sprint Assists Leading Pet Specialty Retailer to Focus on Customer Care
A comprehensive data solution is putting a leash on a pet specialty retailer's technology costs and is helping its employees focus on serving customers.
2/1/2010

Ditech Network's PhoneTag Auto Ranked Highest in TMA Study
Ditech Networks, a company that has been delivering voice solutions, reportedly announced that its PhoneTag Auto has achieved the highest accuracy in automated voicemail transcription. The rating is based upon a study released by TMA Associates, partly supported by Ditech. PhoneTag services increase enterprise productivity by transcribing voice into text. TMA's study has indicated PhoneTag Auto as the most accurate, 100 percent automated voicemail transcription solution among those surveyed. Microsoft and Google's voicemail transcription solutions ranked second and third, with Yap at the fourth position.
2/1/2010

Q&A with Tellme on Speech Recognition
Make a call, or press a button on a voice activated device to reach a contact center or receive a call from it and chances are growing that you will be listening and speaking to a machine, i.e. speech recognition or speech rec. So much so that you may be trained already to converse with it via slow, clear and minimal-accent pronunciation when you hear that automated voice. Tellme, a Microsoft subsidiary, is helping to make speech rec a more feasible and popular means of interacting with organizations. More than 40 million people already use Tellme's solutions every month to reach the people, businesses and information they need on the phone and on the go.
2/1/2010

ONTILITY Intros New SaaS Solar Business Technology Platform
ONTILITY, a company that supports provider and consumer solar power, energy efficiency and weatherization projects through its solar power and efficient energy EcoCommunity, reportedly announced to introduce a new solar business Software as a Service or 'SaaS' Solar and Green Business Technology Platform, known as EcoTech.
1/29/2010

Lenovo Selects ForceLogix SalesForce Optimizer Solution
Lenovo, a maker of personal computers, reportedly has selected and deployed the ForceLogix SalesForce Optimizer solution to evaluate, coach and develop its sales team.
1/29/2010

ManageEngine Releases New Version of ServiceDesk Plus, ITIL-Ready Help Desk Software
ManageEngine has announced the release of a new version of ServiceDesk Plus, ITIL-ready help desk software which can be accessed via the iPhone, BlackBerry and Windows Mobile Web browsers.
1/29/2010

Q&A With Vestec
Speech recognition, long a hot technology for its ability to deliver a superior automated customer interaction experience that cuts costs, is becoming an even hotter solution. The applications are improving, becoming more customer-friendly and more affordable with shorter implementation times. At the same time more customers are become familiar with speech rec thanks to their use on customer service front ends and in cars, propelled also by new hands-free driving laws that make older-generation DTMF IVR impractical.
1/29/2010

Yelp Scores $100 Million in Private Equity
Yelp officials said the company has received as much as $100 million in funding from private equity firm Elevation Partners and will use the investment to expand its sales force and compensate employees, according to Business Week.
1/29/2010

nVoq Unveils SayIt Call Center Application
nVoq, a developer of speech-based software for call centers, has reportedly launched SayIt, a new speech-to-text application for agents.
1/28/2010

British Telecom Picks Volt Delta for Switching and Contact Centre Solution
Volt Delta International, a provider of directory assistance service to carriers, has announced it is supplying its switching and contact centre system to British Telecom in the UK to support a wide range of BT's operator services including its national 999 emergency call handling service.
1/28/2010

In U.K., Vlingo Witnesses Faster Adoption BlackBerry & Nokia Smartphones Products
Vlingo is witnessing faster adoption of its products for BlackBerry and Nokia smartphones in the United Kingdom. Even though there has been more than 3 million downloads in North America, users in the United Kingdom have surpassed America despite a much smaller population. Vlingo is the inventor of the mobile phone "voice user interface."
1/28/2010

Verizon Enhances its Self-Service Tools
The best place to shop and pay your bills is home, said Verizon with its improved self service tools. These improved tools make sure that you do not leave your houses for mundane activities such as shopping and playing your bills. It also takes care of fixing problems with TV and Internet services round the clock.
1/28/2010

Aspect Announces Results of DMG Report on IVR Market
Aspect, a global provider of unified communications and collaboration services and software, is set to sponsor the "2009 Hosted/Managed Service IVR Market Report."
1/27/2010

Verizon Business Offers Toll-Free Capabilities via Local Numbers
Verizon VoIP Inbound with Local Originations, in addition to providing a local number, can deliver customer calls to either traditional or IP-based contact centers; reroute traffic in the event of unforeseen service interruptions; and enable businesses to respond to spikes in customer service demand by allowing them to balance traffic across the network.
1/27/2010

PM3 Selects Voxeo to Provide Communications Application Platform
The company, which has signed a reseller agreement with Voxeo, is an experienced U.K.-based application developer that specializes in interactive, multi-channel messaging applications specifically for customer contact environments.
1/27/2010

Rok Deploys ClickSoftware's ServiceOptimization Suite
ClickSoftware Technologies Ltd., a provider of workforce management and service optimization solutions, reportedly announced that its ServiceOptimization Suite has been selected by Rok - for optimized mobile workforce management.
1/26/2010

In Apparent Swipe at Apple, Search Giant Releases Smartphone Browser-Based Google Voice
Google Inc. reportedly has come out with a new version of its Google Voice that can be accessed via a smartphone Web browser. The release is apparently the search giant's latest attempt to penetrate the Apple iPhone walled garden, given this Google Voice release doesn't require users to download the application through Apple's tightly controlled App Store.
1/26/2010

Dial2Do's HandsFree Assistant App will be Launched with Aliph's Jawbone ICON
Dial2Do reportedly announced that its HandsFree Assistant will be one of the initial DialApps available at the launch of Aliph's Bluetooth headset, the Jawbone ICON.
1/25/2010

IVR Provider Selects Newfound's Call Recording for Call Analyzer
It's no secret that 2010 will bring a plethora of big news, names and buzz in the telecom industry.
1/25/2010

PhoneFactor Offers Biometric Verification for Phone-Based Authentication Platform
PhoneFactor, a multi-factor authentication service that uses any phone as a second form of authentication, is now reportedly offering biometric verification for its phone-based authentication platform. Biometric verification uses an existing voice channel to simultaneously verify something the user has, the user's telephone and the user's voiceprint for the second and third factors of authentication.
1/25/2010

New Image to OCR Converter Reads, Converts Text in Various Formats
Soft Solutions, based in Delhi, reportedly launched a new software -- Image to OCR Converter, for text recognition in images, pdf and scanned documents. The OCR -- Optical Character Recognition -- software can read text from bmp, pdf, tiff, jpg, gif, png and "all major image formats," company officials said, and "saves the extracted text in word, doc, pdf, html and text formats with accurate text formatting and spacing."
1/25/2010

Ectaco Releases English-Haitain Medical Speech Translator
Following the devastating earthquake in Haiti, Ectaco, a vendor of hand-held translation devices, reportedly released an English-Haitian Speech-to-Speech Medical translator. Ectaco has worked in the developing and manufacturing of linguistic products for over 20 years. The SpeechGuard handheld speech-to-speech device was initially requested by the Department of Defense to be developed for translation use by the military, company officials say, adding that it has subsequently "become used by many, including law enforcement, medical and Homeland Security agencies throughout the United States."
1/25/2010

IQServices Releases Xtreme Dealer Locator
IQServices.com has reportedly released its Xtreme Locator IVR Dealer Locator Application. William Tremaine, director of sales, is pitching the product as something "for companies that are unable to keep up with calls from customers trying to find out where to buy their products. Xtreme Locator IVR technology allows companies to automate telephone requests for store locations with packages starting as low as $50 per month."
1/25/2010

Sony Ericsson Posts Smaller than Expected Q4 2009 Quarterly Loss
Sony Ericsson Mobile Communications AB reportedly announced its fourth quarter results for the full year ended Dec. 31, 2009. Highlights from this report include improved quarterly financial results reflected in the success of refreshed portfolio, transformation program producing results and an announcement of the first Android-based phone, the XPERIA X10.
1/22/2010

Twitter Expands Its Horizons
Neil Armstrong famously said, "That's one small step for man, one giant leap for mankind." Now astronauts just Twitter.
1/22/2010

Altitude's New Monitoring Tool Checks Health of Contact Center Systems
The health of contact center infrastructure is key to sustaining enterprises. Systems that are well show signs that customers' calls are being answered promptly and their data is being screen-popped quickly ensures customer satisfaction, retention, sales and revenues. When there are technology health issues, and this happens to the best of solutions, early detection is needed to remedy the damaging conditions with minimal downtime and losses. No different than our own health. Altitude Software is now offering a virtual checkup solution, Altitude Health Monitor. It
1/22/2010

EU Regulators Consider Google During Microsoft, Yahoo Alliance Review
How will the alliance of Microsoft Corp. with Yahoo impact Google and enable the Redmond, Wash., software giant to better compete with the search giant? European Union regulators are now considering, and seeking input on, on these questions as they weigh whether to approve the proposed decade-long partnership Microsoft and Yahoo hope to forge.
1/22/2010

Hacker Adds Multi-touch to Nexus One Phone
If you've purchased the Google Nexus One phone but miss having multi-touch functionality, there's no need to do without. The hacker community has already found a fix. You can go here to download instructions on how to get a modified, multi-touch-ready version of the Android 2.1 operating system. For information on how to install it, click here.
1/22/2010

Truphone Brings WiFi Calling to Nexus One
WiFi for the Nexus One phone has arrived. Truphone today announced it is the first to offer this capability for the Google-branded Android phone. This feature is a function of version 3.0.2 of the Truphone for Android application, which is now available in the Android Market at no fee.
1/22/2010

Power-Save Energy Co. Launches 2010 Local Advertisement Initiative
Power-Save Energy Company has reportedly announced the launch of its local advertisement initiative and door-to-door direct marketing campaign. The company is a marketing and manufacturing company, aiming to become the premier retailer of renewable energy and energy savings products in the United States. It's dedicated to the mass-market sale of energy saving products and now renewable energy products direct to the homeowner and small business.
1/22/2010

Blue Ridge Communications Deploys TOA Technologies' SaaS Solution
Pennsylvania based cable and broadband service provider Blue Ridge Communications has reportedly deployed TOA Technologies' Software-as-a-Service solution to manage and optimize its field workforce to reduce operations costs and improve customer service. An on-demand mobile workforce solution, TOA's SaaS solution supports BRC's mission-critical management of its 220 field technicians via real-time tracking and scheduling in the field.
1/22/2010

Sprint to Intro New Palm Phones Monday
will be on store shelves and ready for purchase as early as Jan. 25. Special pricing is also available to help drive purchase and adoption early in availability.
1/22/2010

VirtualLogger Now PCI DSS 1.2-Compliant
Criminals go where the valuables are and that means increasingly they are going after customers' data, stealing their identities and obtaining the resulting ill-gotten gains. So, VirtualLogger has taken steps beyond what many such companies make to prevent identity theft from happening to clients and to end customers. The company has upgraded its systems, policies and procedures and has certified to be compliant with version 1.2 of the Payment Card Industry Data Security Standards. With PCI DSS 1.2 certification, VirtualLogger helps contact centers outsource compliance for call recording and screen capture data, allowing these clients to focus on other areas in their operations.
1/22/2010

CommPower Chooses AT&T Natural Voices Text-To-Speech from Wizzard Software
Text-to-speech technology has many advantages to not only the private companies, but also to government agencies. With the help of this technology, government agencies can deliver important messages even to illiterate listeners. Recently, Wizzard Software and Communications and Power Engineering Inc. (CommPower) reportedly signed a long-term agreement for Wizzard to provide AT&T Natural Voices text-to-speech to be the new voice of the NOAA/NWS Weather and Warning Services.
1/22/2010

Outstanding Customer Service Experience Certificate Earned by CIGNA Healthcare
CIGNA HealthCare has earned the call center operation customer satisfaction excellence for a fourth consecutive year, issued by the J.D. Power and Associates Call Center Certification Program. The Call Center Certification Program distinction acknowledges a strong commitment by CIGNA HealthCare's call center operation to provide "An Outstanding Customer Service Experience."
1/21/2010

Hillary Clinton Has Harsh Words for Those Who Censor, Attack the Internet
Clinton was quoted in reports as saying: "A new information curtain is descending across much of the world. We stand for a single Internet where all of humanity has equal access to knowledge and ideas."
1/21/2010

Opera Software Acquires AdMarvel
Opera Software, a browser company, reportedly has acquired AdMarvel, Inc.
1/21/2010

Openwave Enters into Collaboration with Digital Solutions Group
Openwave Systems Inc., a software company with mobile Internet solutions, reportedly has entered into a collaboration with Digital Solutions Group, an African outsource provider for total fixed-mobile convergence solutions and relationship marketing.
1/21/2010

RouteMatch Partners with Ontira to Provide IVR to Transit Industry
This will allow RouteMatch customers to benefit from 24x7 access to trip information over the telephone and the ability to be proactively notified about upcoming trips via telephone, e-mail or SMS.
1/20/2010

Mass Notification System: A Wrap Up
Over the past few weeks, interactive voice response, or "IVR," provider, Angel.com has showcased - in various forms - the functionalities and benefits of its new software-as-a-service, or "SaaS," mass notification platform.
1/20/2010

Sony Imageworks Releases Alpha Version of its Source Code for OSL
Sony Pictures Imageworks, the visual effects and digital character animation unit of Sony Pictures Digital Productions, has reported said that its Open Shading Language source code's alpha version is now available for the development community. According to the company, Open Shading Language is a small, but rich language for programmable shading in advanced renderers and other applications. OSL is similar to C, as well as other shading languages; however, it is specifically designed for advanced rendering algorithms with features such as radiance closures, BRDFs, and deferred ray tracing as first-class concepts.
1/19/2010

GetFugu Signs Agreement with TapouT
According to GetFugu officials, TapouT's MMA mobile center will showcase a seamless way to purchase TapouT clothing, accessories and gear in real time using the company's vision, voice and location recognition software
1/18/2010

ClickPoint Software Releases a New 800 IVR Call Routing System
ClickPoint Software has announced a new 800 IVR Call Routing system, a new addition to the LeadExec lead distribution platform.
1/18/2010

BroadLight, Realtek Communications Provide Integrated Ethernet Technology Solutions
BroadLight, a supplier of GPON Semiconductors and software, reportedly announced that it is collaborating with Realtek Communications for the provision of complete, turnkey reference platforms.
1/15/2010

T-Mobile Unveils myTouch 3G Fender Limited Edition
Recently, T-Mobile USA announced the upcoming launch of the T-Mobile myTouch 3G Fender Limited Edition. At the same time, the company also announced a partnership with legendary musician and Fender guitarist Eric Clapton to help introduce the new phone.
1/15/2010

NCH's Express Dictate Now on iPhone
Denver-based NCH Software, a vendor of audio, video, business, VoIP tools and utilities, has announced that its Express Dictate digital dictation software is now available as a free iPhone app.
1/15/2010

IQ Services Releases Xtreme Locator
IQServices.com has announced the release of its Xtreme Locator IVR Dealer Locator application for companies that are unable to keep up with calls from customers trying to find out where to buy their products.
1/15/2010

Onebox iPhone App Now Available at the iTunes Store
Onebox, a company that provides a comprehensive suite of outsourced virtual phone services, has announced that its iPhone Voice App is now available as a free download at the iTunes Store.
1/15/2010

endpoint Intros a Fully Configurable IRT System
endpoint has introduced PULSE, a fully configurable system that allows users to design and deploy clinical trial IRT systems in a fraction of the time and cost of other providers.
1/14/2010

TMC Partners to Host First ITEXPO Voice App Contest
Cloud Communications Summit & StartupCamp Telephony events combine to stimulate voice application development
1/14/2010

Nuance Study Finds Automated, Live Agent Preferences
It found that consumers rate automated telephone customer service higher than live agents for certain straightforward interactions. "In five out of ten posed scenarios, consumers preferred automated telephone customer service systems over live agent interactions for tasks like prescription refills, checking the status of a flight from a cell phone, checking account balances, store information requests and tracking shipments.
1/14/2010

NCH Software's Express Dictation Software Available as iPhone App
NCH Software, a provider of audio, video, business, VoIP tools and utilities, has reportedly announced that its Express Dictate digital dictation software is now available as a free iPhone app.
1/14/2010

Justice Department Settles Kindle, Blind College Student Tiffs
Universities considering promoting the Kindle e-book reader - or any electronic book reader - for students will probably have to wait until it's more accessible to blind students.
1/14/2010

Yes, Customers Like Talking to Computers: Forrester/Nuance Study
Customers don't like talking to computers? Right? Wrong: Instead they prefer using DTMF IVR and speech recognition instead of live agents for straightforward interactions, with the ready option of zeroing out if they have to.
1/13/2010

DDS Wireless StrataGen Unit Signs Two Contracts Totaling $4.1 Million
StrataGen Systems Inc., transit business unit of DDS Wireless International Inc., has closed two significant contracts with existing customers with an aggregate value of $4.1 million.
1/13/2010

Wireless Vendor Offers Smartphone WiFi Offload Capability
The solution, explains Steve Shaw, Kineto's vice president of corporate marketing, offloads all mobile services to WiFi networks. It consists of a gateway and software, which runs on the smartphones. The software can be preloaded by the service provider or downloaded by the user.
1/13/2010

U.S. Telcos Will Lose up to Four Percent of Voice Lines Each Quarter in 2010
U.S. telecom fixed networks will continue to lose voice lines in 2010, at about a two percent to four percent rate each quarter, at least for the major incumbents, Information Gatekeepers forecasted.
1/12/2010

SRS Labs Unveils SRS TruVoice Suite of Voice Technologies for Mobile Devices
In order to deliver near-end vocal clarity on wireless devices, SRS Labs, Inc., a provider of solutions in surround sound, audio and voice technologies, reportedly announced a comprehensive suite of voice technologies -- called "SRS TruVoice."
1/12/2010

VODONE Telemedia, Cmedia to Jointly Develop Large Mobile Lottery Platform in China
VODONE Telemedia, an Internet video broadcasting company based in Hong Kong, announced that it has entered into an exclusive strategic partnership agreement with Cmedia of Taiwan.
1/12/2010

Kay Burger Management Selects TelServ to Manage Its Voice and Data Connectivity
TelServ N.J., LLC, announced it has been selected by Kay Burger Management, LLC to manage its voice and data connectivity throughout the tri-state New Jersey and New York area.
1/12/2010

Google's Nexus One Handset Added to DeviceAnywhere Test Center
DeviceAnywhere has added Google's Nexus One handset to its portfolio of devices accessible via DeviceAnywhere Test Center.
1/12/2010

Dial2Do Integrates Voice Activated Messaging Service with DriveNTalk's Bluetooth Car Kit
Dial2Do has reportedly integrated its voice activated messaging service, Dial2Do Pro with DriveNTalk's installed Bluetooth Car kit, KlaT 7. When a user purchases a DriveNTalk installed car kit, a 90-day subscription to Dial2Do Pro will be provided with the option to continue use the service for $3.99 a month or $39.99 for the year.
1/11/2010

Kiva Announces Respect 7 Software Suite
Kiva Group officials have reportedly announced Kiva's Respect 7 software suite, which is being marketed to "mid-tier and community financial institutions" for consistent, personalized service across the enterprise delivery channels."
1/11/2010

VoxOx Intros New Version of Personal Assistant
VoxOx by TelCentris has announced the launch of the second version of its personal assistant service, which will reportedly do a better job of helping consumers manage their inbound voice communications.
1/8/2010

Ford Introduces MyFord Touch to Enhance Driver Experience
Ford Motor Company, a provider of automobile products and solutions has reportedly introduced MyFord Touch, a new driver connect technology that integrates modern consumer electronics screens and controls with rich graphic displays to enhance the driver's interface with the car. The technology deploys minimal menu layering and features convenient functions and settings to ensure quick access to the driver. It also helps drivers customize the relevant information in order to face minimum distraction while driving.
1/8/2010

Keen Insight into the Optimal Contact Center: ITEXPO East 2010 Speaker
As the excitement mounts in the smartphone market, the intensity in competition is keeping pace. The key players include the Apple iPhone and the RIM BlackBerry with stiff competition emerging from the Google Android. Will any of these choices emerge the clear winner? According to Mike Burke, vice president of business development for IQ Services, Apple is and will continue to be the clear leader. Burke recently spoke with TMC CEO Rich Tehrani in an interview, printed in full below.
1/8/2010

Google's Craig Walker Added to List of Keynote Presenters at ITEXPO East 2010 in Miami
Technology Marketing Corporation (TMC) today announced that Google's Craig Walker will deliver a keynote address at the 21st ITEXPO, discussing Google's latest voice, video and chat initiatives. This session is scheduled for Wednesday, Jan. 20 at 3:30 p.m. in the Miami Beach Convention Center, day one of the three-day ITEXPO conference.
1/8/2010

Bluetrek Partners with Dial2Do to Integrate Voice-Activated Email, Texting, into Bluetrek's New Concerto Bluetooth Headset
At the Consumer Electronics Show in Las Vegas, Bluetrek Technologies Ltd., a global manufacturer of Bluetooth headsets, announced that it has signed a partnership deal with Dial2Do, a technology company specializing in voice-activated hands-free communications including email and text messaging, to enable users of Bluetrek's new Concerto headset with voice-activated, hands-free email and texting.
1/7/2010

Amulet to Exhibit 2nd Generation Voice-Enabled Remote
Amulet Devices, an Irish technology company, has announced it will launch its new second generation voice-enabled Remote control for Windows Media Center at CES 2010 in Las Vegas.
1/6/2010

MadCap Software Unveils MadPak Multilingual Suite
The company also announced it has expanded MadPak's multi-channel authoring functionality with MadCap Lingo, which is a fully integrated translation memory system and authoring solution that eliminates the need for file transfers to complete translation.
1/6/2010

Albanian Mobile Operator Selects Voice SMS Technology from Kirusa
Eagle Mobile, the newest Albanian mobile operator, has launched Voice SMS service across Albania based on Voice SMS technology from Kirusa, a vendor of Voice SMS and a developer of mobile value added services.
1/5/2010

Call Center Services: Q&A With dvsAnalytics
We approached dvsAnalytics to get its take on WFO and contact centers and what is new and coming down the track from the firm in 2010.
1/4/2010

Productivity Gains, Teleworking, Worker Preferences Shrinking Suburban Office Demand: Report
Productivity enhancements and practices such as outsourcing, teleworking and hot-desking are exacerbating the economic downturn on U.S. office market vacancy rates -- especially in the suburbs.
12/28/2009

'2009 Reflections from Voxeo: All in All, A Great Year'
With the economy a top issue for most businesses this past year, more and more companies looked for ways to become efficient and turned to automation as an answer, an official with an Orlando-based provider of unlocked communications platforms told TMCnet in an interview.
12/28/2009

Audible Magic Adds Nine Educational Institutions to Customer Base
Audible Magic Corporation, a provider of content management and anti-piracy services, reportedly has added nine institutions of higher learning to its customer base.
12/23/2009

Samsung Phones to Come with Nuance Mobile Care On-Device Self-Service
Samsung Electronics Co. Ltd. and Nuance Communications, Inc. have reportedly entered into an agreement to make Nuance Mobile Care available to consumers on a range of feature phones and smartphones within the Samsung handset portfolio. As per the terms of the agreement, select phones from Samsung will be deployed with on-device self-service powered by Nuance Mobile Care.
12/22/2009

Magellan Enables Hands-Free Navigation for iPhone
Magellan has launched a new vehicle mount for the iPhone 3G, iPhone 3GS and second generation iPod touch.
12/22/2009

SVOX Adds Arabic, Continues to Expand TTS Language Portfolio
SVOX, a provider of embedded speech solutions, has announced availability of Arabic language across the range of SVOX Automotive and SVOX Mobile speech output products.
12/21/2009

Nu Echo Makes NuBot Hosted IVR Testing Platform Generally Available to Developer Community
Nu Echo, a developer of high performance speech recognition applications and development tools, has announced that its NuBot Hosted IVR Testing Platform is now generally available for the developer community, enabling inbound and outbound IVR application developers to access a powerful on-demand platform to test their applications.
12/17/2009

Voice 2.0 Innovators Leveraging Bandwidth.com's New FlexNetwork
Bandwidth.com, a CLEC and supplier of VoIP and SIP Trunking, has announced availability of wholesale voice origination on the FlexNetwork, its nationwide, all-IP voice network.
12/17/2009

3M Debuts 3M Mobile Dictation Tool for Windows Mobile and BlackBerry Smartphones
Just released, the new "3M Mobile Dictation software" for Windows Mobile and BlackBerry smartphones from 3M helps physicians to use just a single device for phone, e-mail, and dictation, and provides "anytime, anywhere" access via Wi-Fi or 3G wireless service.
12/16/2009

Contact Solutions Integrates Pay-by-Web Functionality with Pay-by-Phone Application
Contact Solutions announced that it has integrated pay-by-web functionality with its existing pay-by-phone application to create new savings for a state health insurance program.
12/16/2009

Industry Analyst Firm Ovum Gives High Rating to Convergys' Speech Applications Portfolio
Convergys Corporation has received the highest available rating from industry analyst firm Ovum for its Speech Applications portfolio. The rating was revealed in Ovum's November 2009 report titled "Decision Matrix, Selecting a Speech Applications Vendor in North America." A leader in relationship management, Convergys Corporation provides solutions that drive more value from the relationships its clients have with their customers and employees.
12/15/2009

Voxeo Partners with ICR to Deliver Multi-Channel Customer Interaction Solutions
According to officials with Voxeo, the partnership is designed to bring together technical excellence, a robust development and testing environment, proven performance in deployment and top quality Instant Messaging or "IM" capabilities.
12/15/2009

NuMobile Reveals Strategic Update on Acquisition and Contract Milestones
NuMobile Inc., a developer of security and software solutions for the global mobile computing and smartphone market, has reportedly acquired two more companies with proprietary technology focused on mobile network security.
12/15/2009

Want to Talk While Driving in Oregon? Go Voice Control
Come January 1, Oregon drivers will face a fine for talking on a handheld communication device while driving.
12/15/2009

Vlingo Corporation Launches Vlingo 4.0 Plus
Vlingo Corporation, a developer of mobile voice application, has reportedly launched Vlingo 4.0 Plus, featuring "Vlingo Everywhere."
12/11/2009

LumenVox's Speech Engine Now Available via the Software-as-a-Service Model
Speech recognition technology vendor LumenVox announced this week that its Asterisk–based Speech Engine is now available via the software-as-a-service or SaaS model for $7.99 a month.
12/11/2009

Confirmit Collaborates With Plum Voice to Deliver Comprehensive Data Collection Platform
Confirmit, an international provider of software for customer feedback, employee feedback and market research functions, announced a collaborative venture with Plum Voice to deliver a comprehensive data collection platform to its North American clients.
12/11/2009

AppTek Announces MediaSphere, IPhone Deal
AppTek, a vendor of human language technology, has announced its MediaSphere technology platform, currently used for Menacast’s media monitoring system, is being expanded to assist in the launch of Menacast Mobile for the Apple iPhone.
12/10/2009

Vesta Corporation Signs Multi-Year Agreement with Cricket Communications
Vesta Corporation, a provider of electronic payment solutions for wireless operators, has signed an agreement with Cricket Communications, an unlimited wireless service provider, to administer their non-cash type client transactions.
12/9/2009

TantaComm Inks Alliance with UTOPY
“The SpeechMiner product is a layered enhancement to TantaComm’s overall product set and its patented contextual speech recognition feature is technologically superior to any other product on the market.”
12/9/2009

Interact Accelerates Time to Market for Telephony Developers
Interact Incorporated, a global provider of premium voice and data solutions, has launched two new offerings, SPOTbuild and SPOTproof.
12/8/2009

Voxeo and Remego Partner to Target APAC Call Centers
An Orlando-based provider of unlocked communications platforms including interactive voice response, or “IVR” technology has announced it is working with a Singapore-based provider of IVR and call center services in a bid to target the rapidly growing APAC market with their solutions.
12/7/2009

SpinVox Helps Optus Introduce its Voice to Text Service
Optus, a provider of telecommunication services and solutions in Australia has reportedly announced the launch its Voice to Text service through which mobile customers can convert spoken VoiceMail messages into text.
12/7/2009

GetFugu Intros New Version of Mobile Search Tool
Typing into a mobile can be a hard task for people who are accustomed to computer keyboards. So, to make their life easier, GetFugu has introduced the new version of its dynamic "See It, Say It, Get It" vision, voice and location recognition technology. Both Apple and Android users can make use of this new tool.
12/3/2009

i-wireless Intros a New Self-Activation Application Powered by Telespree
i-wireless, a national wireless solution provider on the nationwide Sprint PCS network, has launched a new self-activation application powered by Telespree Communications, a provider of on-device self-service solutions.
12/2/2009

Nuance Platform to Power AT&T's Voicemail-to-Text Service
Burlington, Mass.-based speech and imaging solutions provider Nuance Communications has announced that AT&T has selected Nuance's Voicemail to Text platform.
12/2/2009

Call Genie Taps Dundee Securities as Agent for Convertible Debenture Financing
Call Genie, a global provider of local mobile search and advertising solutions, announced that it has engaged Dundee Securities Corporation as an agent in connection with a proposed offering of up to $5 million of convertible secured debentures. Closing on the first tranche of $2.5 million aggregate principal amount of debentures is expected shortly, company sources said. This will be subject to the receipt of all necessary regulatory approvals, they said.
11/30/2009

Virtra Receives Firearm Training Simulator Orders from Police Forces in Georgia and Tennessee
VirTra Systems has reportedly received purchase orders from top police departments in both Georgia and Tennessee for VirTra's compact and affordable IVR-180 HD firearms training simulator.
11/25/2009

Intellicomm Launches StraightReach Service
Intellicomm Inc., a provider of hosted unified communications, has reportedly unveiled the StraightReach service which is said to provide a pioneering yet easy way to display phone menu and Interactive Voice Response, or "IVR," prompts on websites.
11/24/2009

Florida's Agency for Workforce Innovation Gets IVR Solution from DeltaCom
ITC DeltaCom, a supplier of integrated communications services to clients in the southeastern United States, has extended its current association with the State of Florida's Department of Management Services (DMS).
11/24/2009

Utility Integration Solutions Wins Smart Grid Standards Testing Contract from EPRI
Electric Power Research Institute has reportedly awarded a smart grid testing contract to Utility Integration Solutions (UISOL) to support system interoperability testing for EC 61968-9.
11/24/2009

Jumbuck's Power Chat Now Available for Blackberry Smartphone Users
Jumbuck Entertainment has reportedly announced the availability of its mobile chat and flirt service, called Power Chat, for users of BlackBerry smartphones. Users of Power Chat from BlackBerry smart phones can now access a diverse mobile community consisting of millions of people around the world, including people who are not using BlackBerry smart phone, according to company officials.
11/24/2009

You Can Have Your 'Care' Any Way
You want to be treated as an individual, not one of the crowd. There is a reason that the Apple Store with its Genius Bar is one of the most profitable in terms of sales per square foot, a reason that almost every bookshop now serves lattes to hold on to you for just a few more minutes, and a reason that Disney is re-imaging its own stores (with Apple's help) so you don't feel violated by Woody every time you walk in. In the same way, the average smartphone user is not only looking for a differentiated experience on the handset, but also when calling for support.
11/23/2009

IXIASOFT Enters into Strategic Partnership with XML-INTL
IXIASOFT, a provider of XML content management software to organizations worldwide, has entered into a strategic technology partnership with XML-INTL, a major player in XML-based translation technology. XML-INTL is also the developer of the XMT Suite, a translation set of tools.
11/19/2009

CallMiner Achieves Industry Leading Growth in Speech Analytics Seats
CallMiner Inc., a leader in enterprise speech analytics, has achieved industry leading growth in speech analytics seats. The newly released 2009-2010 Speech Analytics Market Report from DMG Consulting stated that between 2007 and 2008, CallMiner's seat count increased at nearly three times the industry's projected 190% five-year CAGR.
11/19/2009

Deltacom Expands Partnership with DMS Florida for Workforce Innovation
Deltacom, a provider of communications services to customers in the southeastern United States, has reportedly expanded its partnership with the State of Florida's Department of Management Services to provide a network-based interactive voice response (IVR) solution.
11/18/2009

Vodafone Turkey Awarded for PerSay Voice Biometrics Solution
Vodafone Turkey has integrated PerSay VocalPassword with Avaya Voice Portal Platform to enable secure self-service applications such as GSM Personal Unlocking Key reset and access to Vodafone Call Centers.
11/18/2009

Language Line Services Provides Language Assistance for AT&T
In addition, Language Line Services' existing partnership which helps to provide over-the-phone interpretation services to AT&T's West Coast customer service and sales centers has been expanded to include AT&T's Southwest and Midwest customer service and sales departments.
11/18/2009

IVR Company Voxeo Gains Strategic Investment
Officials with Voxeo Corporation said they will use the investment funds from North Atlantic Capital and the Florida Growth Fund to take advantage of opportunities in unlocked communications and to both accelerate internal development and fuel new acquisitions.
11/13/2009

LiveVox's New Config Manager Enables Contact Centers to Control Hosted Platform
Going cloud/hosted/software-as-a-service, or "SaaS," as opposed to buying customer premises hardware and software means giving up control, such as not allowing customizations to meet specific needs, right?
11/12/2009

ROK Entertainment Acquires Text-to-Speech Provider Textic
ROK Entertainment Group, the U.K.-based mobile applications and services provider, reportedly has acquired text-to-speech provider Textic.
11/11/2009

NuMobile, Inc. Inks Pact with Kaizen Communications
NuMobile, Inc., a provider of security and software solutions for the global mobile computing and smartphone market, has reportedly signed an agreement to acquire a controlling interest in Kaizen Communications, Inc., a provider of a wide variety of applications for several markets including SMS, MMS and IVR.
11/10/2009

ICSA Labs, MTIA Form Consortium to Allow Secure Exchange of Digitized Medical Records
ICSA Labs and the Medical Transcription Industry Association reportedly announced the formation of a consortium to devise common standards and practices for creating and sharing digitized transcriptions of physician-dictated notes.
11/9/2009

Voice Commerce Intros iVoiceTransact API
Voice Commerce has reportedly introduced iVoiceTransact Application Programming Interface, which lets organisations easily access its VoiceTransact Trust Centers. The VoiceTransact Trust Center is Voice Commerce's core operating platform and network, providing voice-based identification, verification and payment services. Company officials said that the Trust Center stores voice signatures that help an individual's identity be validated and authenticated in real time anywhere using any type of telephone device.
11/9/2009

Call Genie Enters into Agreement with StatsFone
Call Genie Inc. has reportedly entered into an agreement with 970198 Alberta Ltd. (StatsFone), a Calgary-based Voice XML/TTS software development company, to provide a unique application in which sports fans can call and vote for player of the game, and receive ads and coupons through the caller experience.
11/5/2009

Bell Mobility Plans to Offer SpinVox Voice-to-Text Service
SpinVox, a global provider of voice to content messaging, has announced that Bell Mobility plans to offer the SpinVox voicemail-to-text service across its wireless network. Bell Mobility plans to make this service available immediately.
11/5/2009

SVOX Launches New Version of Speech Recognition Tool
According to SVOX CEO Martin Reber, "This latest improvement of SVOX core speech recognition technology allows our automotive and mobile customers to achieve even higher recognition rates in even more difficult noise conditions."
11/4/2009

Datamonitor Releases IVR Decision Matrix Report
Further to the continuous demand for a better understanding of the competitive landscape in the interactive voice response, or "IVR," market, Datamonitor, an independent, premium business information and market analysis company, has developed the IVR Decision Matrix report titled, "Decision Matrix Selecting an IVR Vendor in the Enterprise Competitor Focus."
11/3/2009

Ditech Networks Unveils toktok Voice Application and SimulScribe Voice-to-Text Services
Ditech Networks, a provider of mobile voice processing solutions, recently introduced its new suite of SimulScribe voice-to-text services as well as its new toktok voice applications at the BroadSoft Connections 2009.
11/3/2009

Voxeo Gaining Ground with IVR Solutions
Voxeo is certainly one company to keep an eye on as it recently raised $4.5 million in equity from a single investor. The Tech Journal South recently reported on this success, citing the company's 100 percent year-over-year growth since 1999. The new funding was revealed in a filing with the U.S. Securities and Exchange Commission.
11/2/2009

Users Can Now Back Up .Tel Domain
London-based Telnic Limited, the registry operator for the new .tel Top Level Domain, has reportedly unveiled a new functionality that lets .tel domain owners backup and restore their domains. Integrated into the Web control panel, the functionality has been introduced in response to the feedback from the .tel community. The new functionality stores a backup copy of one or all .tel domains owned by a business or individual as an XML file. All the data, including contact information, profiles, groups and 'friends' of the .tel domain that have access to private information are backed up. The domain data can be restored from the file whenever needed.
11/2/2009

Iwatsu Voice Networks Releases New Speech Dialing Feature
Iwatsu Voice Networks, or "IVN," a provider of business communications solutions to SMBs, educational markets and others, announced the release of a new speech dialing feature for the Iwatsu Enterprise Suite business communications platform.
10/27/2009

Handango Bestows Best Business Application Award to Voice on the Go
Voice on the Go has been awarded the 'Best Business Application' award for 2009 by Handango.
10/27/2009

Conversif Announces Distribution Agreement with Interact Incorporated
Conversif, a privately held company focusing on telco-grade voice and video solutions for the carrier and ISP markets, has reportedly signed a distribution agreement with Interact Incorporated to distribute its VoiceXML/CCXML software development product, SPOT.
10/27/2009

Innoveer IDs Contact Center/CRM Integration Benefits, Challenges, Solutions
TMCnet interviewed Innoveer, a leading CRM, customer strategy and solutions consultancy, to get its take on contact center/CRM integration including CIM
10/26/2009

Fonix Launches Speech Recognition Technology for Animation Developers
Fonix Speech, Inc., a provider of embedded speech interfaces for mobile devices, handheld electronic products, video game systems and processors, has reportedly launched its VoiceSync 1.0, a software solution for speech recognition for the animation industry.
10/26/2009

Ovum Names Voxify a 'Top Speech Application Vendor'
Analyst firm Ovum has named Voxify a "top speech application vendor" in its new "Decision Matrix - Selecting a Speech Application Vendor in North America" report.
10/26/2009

Inventive Labs Implements Follow-up Solution for COPDGene Study
Inventive Labs, a provider of telephony software and application services, reportedly announced the successful implementation of a Web and telephone-based longitudinal follow-up solution for the COPDGene Study, which investigates the underlying genetic factors of Chronic Obstructive Pulmonary Disease. Powered by Inventive Labs' Voice Elements software, the follow-up solution automates the initial and quarterly follow-up calls to participants, enabling them to respond to study questions by either touch tone or their voice, using speech recognition, company officials said.
10/26/2009

Prepaidreviews.com Rates PlatinumTel Prepaid Wireless above Competitors
PlatinumTel, a nationwide prepaid wireless provider operating on a 3G network and reaching nearly 280 million people, has reportedly been rated as one of the top prepaid wireless providers by Prepaidreviews.com with a rating of 4.5 out of 5.
10/21/2009

Conversif Branches Into VoiceXML Segment
A privately held company, Conversif has been targeting its efforts to provide telecom grade voice and video applications for both Carrier and ISP sectors. It is backed by a team of highly skilled and experienced professionals who provide superior performance and flexible and dynamic platforms for international installations.
10/21/2009

Conversive Moves Ahead with Gold Level Membership in Avaya DevConnect Program
Company officials with Avaya said that they have designed the Avaya DevConnect program to promote the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions.
10/21/2009

Conversif Establishes in VoiceXML Arena
As a carrier-focused company in VoiceXML services, Conversif will focus on leveraging the already established record of the VoiceXML community with the next generation of "ready to go" hardware and software solutions, officials said.
10/19/2009

More Than Half of Teens Still Text While Driving: Vlingo
Despite numerous published reports about the dangers of texting while driving, teenagers are still practicing the bad habit, according to a new survey by a Cambridge, Mass.-based mobile voice application maker. According to the Vlingo Consumer Mobile Messaging Habits Report, 60 percent of teens admit to reading incoming text messages while driving. The finding comes as the nation celebrates National Teen Driver Safety Week, which ends Oct. 24.
10/19/2009

Spoken Announces Voice Mail Preview Partnership with Microsoft
Spoken Communications Inc., has reportedly announced a voice mail preview partnership with Microsoft. As part of the pact, Spoken Communications will offer its GotVoice voicemail transcription service to enterprise organizations as an enhanced option in the Microsoft Exchange Server 2010 product through a Microsoft Voice Mail Preview Partnership.
10/19/2009

SoundBite Develops H1N1 Info and New Flu Shot Notifications Solution
Notifying employees, members, patients and residents of college dormitory and long-term care facilities the latest on H1N1 – swine flu prevention and when and where to get regular flu shots – and H1N1 vaccinations when they become available – are not just good ideas. They can be literal lifesavers. It could also save your organization by reducing productivity-crippling sick time and resulting rising healthcare costs.
10/16/2009

Shazam Attracts New Funding from Kleiner Perkins Caufield and Byers
Shazam, a provider of mobile music discovery applications, has surpassed 50 million users worldwide, with 15 million more users added since February 2009.
10/16/2009

Meta Health Technology Introduces New Web-Based eCDI Software Product
Meta Health Technology reportedly introduced its Web-based eCDI software product that automates all elements of the Clinical Documentation Improvement process. The new eCDI software includes Meta's powerful Electronic Physician Query software and offer a number of benefits for hospitals including a streamlined CDI workflow, improved physician query response rate, robust reporting and improved reimbursement.
10/16/2009

Verizon Deploys Cisco Telepresence Solution for The First American Corporation
The First American Corporation has reportedly selected Cisco Telepresence solution, which will be provided by Verizon Business. With it, the First American Corporation's employees can collaborate more effectively besides reducing time, carbon footprint and cost on travel.
10/16/2009

Google's 3Q Earnings Exceed Expectations as Internet Giant Looks to Investing in 'Innovation'
Google Inc. exceeded analyst expectations today in announcing third-quarter revenues of $5.94 billion in the third quarter of 2009, a 7 percent increase over third quarter 2008 revenues.
10/15/2009

Nortel's CallPilot Intros Visual Voice on Unified Messaging Platform
Nortel has announced new speech-to-text conversion capabilities in its CallPilot unified messaging portfolio.
10/15/2009

No More 'Message Light Dread' for Nortel Users Thanks to Visual Voice
Visual Voice takes the spoken content of a Nortel CallPilot voicemail, converts it to text and delivers the message with personalized Caller ID and optional audio attachments to up to five e-mail accounts or any smart phone, PDA or mobile phone.
10/14/2009

Asian OEMs Sell Nearly Ten Million e-Dictionary and Cell Phone Units with Fonix Technology
"Sales numbers are expanding and market penetration is impressive, but even more exciting for Fonix is the major success in limited markets and the potential for products like these to expand across the world," said D. Lynn Shepherd, Senior VP Engineering and Product Development for Fonix.
10/14/2009

IVR Technologies Makes 'Talking SIP 3.6' Available
IVR Technologies, a software developer of IP enhanced services and real-time billing solutions, has announced the availability of Talking SIP 3.6.
10/13/2009

IVR Technologies Makes 'Talking SIP 3.6' Available
IVR Technologies, a software developer of IP enhanced services and real-time billing solutions, has announced the availability of Talking SIP 3.6.
10/13/2009

Toledo Area Regional Transit Authority Selects Trapeze Group's Solution
Toledo Area Regional Transit Authority of Ohio reportedly has selected Trapeze Group's demand response software solution that enables passengers to quickly gain access to, and request paratransit information via a touchtone telephone.
10/13/2009

Wavelink Speakeasy Adds Voice to Oracle Retail Applications
The Oracle "Retail Store Inventory Management" system can now be voice-enabled with the help of Wavelink Speakeasy platform, making it easier to manage retail inventory.
10/13/2009

Telephonetics VIP Launches New Partner Recruitment Campaign
Telephonetics VIP, a provider of speech recognition and voice automation solutions, has charted out a new Partner Recruitment Campaign that will help the company strengthen its routes to market; aid its prospective partners achieve success in their respective core markets; and drive the future of speech self-service.
10/13/2009

Flight Centre Appoints Elite Telecom to Deploy New Telecom System
Travel agency hub Flight Centre has selected Elite Telecom to deploy a new telecom system to direct customer calls across its national store network.
10/12/2009

A Prepaid Calling Card Market Perspective: The Hidden Costs in Purchasing a Prepaid Calling Card Platform
At IVR Technologies, we come in contact with many start-up and existing ventures looking to enter the prepaid calling card market, and over the years we have seen many companies sink or swim based on their initial platform purchase decisions. The investment in a prepaid calling card solution is an important one and each venture has its own set of internal factors (experience, technical and development resources, budget, cash flow, risk tolerances, competitive landscape, security and control thresholds, etc.) that help to shape and determine its platform selection path.
10/12/2009

TravellingWave Unveils Voice-Powered Text Prediction Application
TravellingWave has introduced a new voice-powered text-prediction application for mobile phones. With the help of the VoicePredict software from the company, users can input text using their voices.
10/9/2009

FTRI Offers Clarity's Amplified Telephone to Seniors and Others with Hearing Loss
Florida Telecommunications Relay, or FTRI, is reportedly offering a new amplified telephone developed by Clarity, a division of Plantronics, at no cost to seniors and others with hearing loss. Clarity is a supplier of amplified telephones, notification systems, assistive listening devices and other communications devices for the hearing loss and deaf market. The Clarity W425 Pro cordless telephone amplifies incoming sounds up to 45 dB.
10/9/2009

Hard Rock, Polaris, Others Adopt Microsoft CRM
Microsoft has reportedly announced that several global enterprises have selected Microsoft Dynamics CRM for their relationship management, including Barclays Bank, Booz Allen Hamilton, the City of London, Hard Rock International, Maccabi Healthcare Services, Polaris Industries and Vodafone Iceland. "In these challenging economic times, businesses need customer management that are fast, flexible and affordable, and that help them build stronger and deeper relationships with their customers," said Brad Wilson, general manager, Microsoft Dynamics CRM in a statement.
10/9/2009

Ribbit For Oracle CRM Now In Beta
Ribbit, a BT company into communication services, has reportedly announced that its Ribbit for Oracle CRM On Demand is now available via a public beta. In 2008, Ribbit, an open platform for communications voiceware apps, was selected as a participant in the Oracle Inner Circle Program. Ribbit for Oracle connects mobile phone, Oracle CRM On Demand and e-mail with voice to text conversion.
10/9/2009

Voice CRM Adds Google Voice
Voice CRM has reportedly added and certified Google Voice to work with the namesake CRM software system at http://www.VoiceCRM.com. "Now," company officials said, "Google Voice users will be able to use the CRM system fully integrated with their virtual Google Voice number, automating calls, and adding features such as scheduling calling and group or conference calling via the Voice CRM system."
10/9/2009

T3 Voice Control Unveiled for Voice-Activated Voicemail
T3 Telecom Software, a provider of innovative telephony solutions, reportedly has unveiled its new voice control product, so called "T3 Voice Control," enabling users with voice-activated voicemail.
10/8/2009

HulloMail Offers Help for Warren Buffet's Voicemail
Here's what we in the business call a "catchy" lede in recent news from HulloMail: "The story of billionaire Warren Buffet's failure to receive a timely voice mail message from Barclays Capital chairman Bob Diamond pleading for help with the Lehman Brothers bailout has been fodder for the international news and blogger community this past week."
10/8/2009

Nuance Demonstrates Support for Ban on Texting While Driving
Trying to text while behind the wheel of a car can be as dangerous as driving while under the influence of alcohol. Many would argue they have the dexterity and multi-tasking skills to safely drive and text, but there really is no way to keep your eyes on the road while trying to do other things at the same time.
10/8/2009

CallSpark Unveils New Mobile Technology
CallSpark, which dubs itself "the call experience company," has unveiled a new mobile technology that completely transforms traditional voice conversations into rich, interactive experiences with real-time data from the social and business cloud.
10/7/2009

CallSpark Unveils New Mobile Technology
CallSpark, which dubs itself "the call experience company," has unveiled a new mobile technology that completely transforms traditional voice conversations into rich, interactive experiences with real-time data from the social and business cloud.
10/7/2009

CallSpark Unveils New Mobile Technology
CallSpark, which dubs itself "the call experience company," has unveiled a new mobile technology that completely transforms traditional voice conversations into rich, interactive experiences with real-time data from the social and business cloud.
10/7/2009

eXo Platform Expands to North American Market
eXo Platform, a provider of open source collaboration software, has launched its first office in the United States and announced its new advisory board.
10/7/2009

Siemens Enterprise Communications Announces 28 Percent Increase in OpenScape Voice Sales
Siemens Enterprise Communications Group, a provider of end-to-end enterprise communications, recently announced that it has seen a 28 percent year-over-year rise in its "OpenScape Voice" licenses.
10/7/2009

Toledo Area Regional Transit Authority Selects Trapeze Group's Solution
Toledo Area Regional Transit Authority, or "TARTA," of Ohio has selected Trapeze Group's demand response software solution that enables passengers to quickly gain access to, and request paratransit information via a touchtone telephone.
10/6/2009

UDOT Renews Contract with Convergys
Utah's Department of Transportation, or "UDOT," has renewed its contract for Convergys' On-Demand Speech Self Service solution for 10 additional years.
10/6/2009

AT&T Provides Real Time IM Relay for Customers with Hearing and Speech Loss
AT&T and AOL's AIM instant messaging service help people with hearing and speech loss communicate with callers who can speak and hear in real time.
10/6/2009

Yap Picked to Power Cincinnati Bell Voice2Text Service
Officials with Yap said their automated transcription technology will be used to allow Cincinnati Bell wireless customers the ability to receive voicemail messages via text or E-mail.
10/6/2009

TrafficTalk Unveils Voice-Based Traffic Information Service
Who wouldn't want to avoid traffic jams and reach their destination without any hassles? Now, TrafficTalk is helping drivers to avoid or escape traffic jams. The company has introduced a voice-based, mobile traffic information application for this purpose.
10/6/2009

IVR Provider Voxeo Buys Motorola's VoiceXML Browser Technology
Officials with Voxeo said this agreement, which is effective immediately, transfers both Motorola's VoiceXML browser and IP license rights to the company – which provides them with full and exclusive rights to Motorola's VoxGateway offering.
10/6/2009

Nuance Communications to Set Up an Open Voice Services European Center of Excellence
Nuance Communications, Inc. – a Burlington, Mass.-based provider of speech solutions – has announced its plans to open an "Open Voice Services European Center of Excellence" to fulfill the needs of global mobile operators.
10/2/2009

Global Technology Transfer Group Announces Interactive Voice Response Portfolio
Patent asset management firm Global Technology Transfer Group reportedly announced the availability of a fundamental patent technology in the Interactive Voice Response space. The new patented technology features an essential element within call-based authentication systems. It covers technologies that enable access to restricted content by verifying a subscriber's qualifying information. In one method, the subscriber qualifies for the restricted service by entering credit card information.
10/2/2009

Arbinet Enhances Wholesale Carrier Service Interface
Arbinet, a wholesale telecommunications service provider that offers three ways for carriers and service providers to originate and terminate international voice traffic, has introduced new tools into its network that the company claims significantly enhance its ability to support customers and suppliers in a traditional wholesale fashion.
10/1/2009

Nexidia Introduces ESI Capture
Nexidia, the provider of audio search and speech analytics solutions, introduced Nexidia ESI Capture, a new element of its flagship Enterprise Speech Intelligence, or "ESI," software suite that allows contact centers to integrate Nexidia's speech analytics applications directly into their switching environment.
10/1/2009

Cricket Communications Unveils CAPTR Camera Phone
Cricket Communications, a San Diego, California-based provider of wireless services and a subsidiary of Leap Wireless International Inc., has unveiled a new camera flip phone, so called "Cricket CAPTR," specially built for cost conscious consumers.
10/1/2009

Telefonica Mexico Introduces 'Movistar Voice to Text' Powered By Spinvox
Mobile operator Telefonica Mexico this week launched its new 'Movistar Voice to Text' service.
9/30/2009

Sabse Technologies Announces Acquisition of Mobivox
Under the terms of this new acquisition, the Mobivox voice-user interface (VUI) will be added to Sabse's telephony-as-a-service (TAAS) platform, which allows company's carrier partners to deploy innovative consumer and small business applications around the world.
9/30/2009

ClairMail Intros New Version of its Mobile Banking Platform
ClairMail also indicated that enhancements to the solution will include enrollment capabilities through the bank's ATM and interactive voice response (IVR) system.
9/30/2009

Consumers Open to Hands-Free Devices with Texting: Vlingo
Drivers are well aware of the dangers of texting while driving. Yet consumers still continue to practice the habit, according to a Cambridge, Mass.-based mobile voice application maker. But Vlingo Corp.'s Consumer Mobile Messaging Habits Report revealed consumers have a strong desire for safer, hands-free alternatives. Nearly 70 percent of respondents said they would use voice recognition technology while driving instead of typing if they could speak text or e-mail messages and have incoming messages read to them.
9/29/2009

HulloMail Introduces Its Blackberry Application
HulloMail, a hybrid of voicemail and email communications technology, is reportedly being offered as Blackberry application.
9/29/2009

TuneWiki Social Media Player Now Available for the Symbian V5 Series
TuneWiki is a next generation social media player which combines subtitled lyrics with music and music videos, lyrics translations into over 40 languages, real-time mapping, geographical charting and social networking.
9/29/2009

i.Tech Dynamic Unveils i.VoicePRO 901 Bluetooth Headset
i.Tech Dynamic officials said that the i.VoicePRO 901 was designed for mobile professionals who spend a lot of time on their phones and demand high-quality audio as well as comfort.
9/28/2009

Sabse Technologies Acquires Mobivox
Sabse Technologies Inc., a provider of Voice over Internet Protocol services, has reportedly signed an agreement to acquire Montreal-based Mobivox for its voice-activated services and solutions platform. Mobivox has been offering voice-activated access to Mobile VoIP services and applications, including world-wide calling, group communication and voice-to-text services. The Mobivox Voice User Interface, is available in English, French, Spanish and Portuguese languages, and is used by partners around the world.
9/28/2009

O2's Intervoice Media Exchange Supports Apple's Visual Voicemail
Convergys Corporation, an international provider of relationship management solutions, reportedly announced that O2 UK would upgrade its Intervoice Media Exchange application. The refurbished application will now be compatible with the visual voicemail services found on Apple iPhone devices.
9/25/2009

Webahn Intros Capzule for EHR, Accent for Voice Recording
Webahn, Inc. has introduced two new iPhone applications for physicians. The first app is called Capzule, which is tailor made for the company's namesake Electronic Medical Records (also referred to as Electronic Health Records - EHR) service. The second app is known as Accent, which is a voice recording application known for its online transcription service, Overnightscribe.
9/24/2009

DriveSafe.ly Launches Application to Reduce Texting While Driving
DriveSafe.ly, a free mobile application that reads text messages, or "SMS," and emails aloud and automatically responds, reportedly has been officially launched on September 23.
9/24/2009

Comviva to Launch 'Song Search' for Telecom Service Providers
Comviva, a provider of integrated value-added services for operators in emerging markets has tasked Nuance Communications, Inc, a provider of speech and imaging solutions, to build a speech-based song search application for telecom service providers in India.
9/23/2009

Ifbyphone Honored for IVR, Contact Center Technologies
The company was also presented recently with a Speech Luminary Award from Speech Technology Magazine that highlighted the company as an "early innovator" forging a way for IVR and speech into untapped spaces.
9/23/2009

Sakhr Software Announces Arabic Language Buddy for iPhone
The translator application leverages the next generation technologies for speech recognition, machine translation, and text to speech conversion. It accepts free form dictation of U.S English and translates into Modern Standard Arabic (MSA).
9/23/2009