Norwalk, CT, September 1, 2010—Technology Marketing Corporation (TMC), a global, integrated media company helping our clients build communities in print, in person and online, today announced the winners of the Customer Interaction Solutions 2010 Speech Technology Excellence Award. Customer Interaction Solutions magazine has been the leading publication in CRM, call centers and teleservices since 1982™.

Customer Interaction Solutions has covered call center technology for almost three decades. The magazine has covered the progression from ancient predictive dialers, recording systems, and full CTI integration to IP-PBXs with remote VoIP call center agents. 

The 2010 Speech Technology Excellence Award recognizes companies who have made significant contributions improving speech applications for their clients. Speech technology has become more prevalent in telephony-based applications and in hand-held computers, kiosks and mobile applications.

“Winners of the Speech Technology Excellence Awards have demonstrated to the editors of Customer Interaction Solutions that their products are exemplary in the speech technology industry. These products have proven superior capability and ultimately improved the bottom line for customers,” said Rich Tehrani, CEO, TMC. 

“The 2010 Speech Technology Excellence Award acknowledges those companies that have successfully embraced technologies that give them the competitive edge over contact centers failing to embrace speech solutions.” Tehrani added.

Please find the 2010 Speech Technology Excellence Award winners below. Winners will be published in the August issue of Customer Interaction Solutions magazine.

2010 Speech Technology Excellence Award Winners

About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.  

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries.

TMCnet is read by nearly two million unique visitors each month on average worldwide, according to Webtrends. Alexa.com ranks TMCnet traffic under 1,700 in the U.S. and India and under 4,000 in the Philippines, Canada and Ireland. TMCnet traffic ranks just over 4,000 in overall global traffic, according to Alexa.com.

In addition, TMC produces ITEXPO; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium (News - Alert)); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); and MSPWorld™ (in conjunction with the MSP Alliance).

TMC also serves technology professionals with industry-specific Web sites: InfoTech Spotlight, 4GWE, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite Spotlight, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com. 

For more information about TMC, visit www.tmcnet.com.

TMC Contact:                                                                       

Jan Pierret

Marketing Manager

203-852-6800, ext. 228

[email protected]