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August 04, 2010

Phonewire Improves its PhoNETic Voicemail Transcription Service



By Vinti Vaid, TMCnet Contributor


Phonewire, Inc. announced the general public availability of three improvements to the PhoNETic voicemail transcription service.

The announcement introduced the availability of three improvements to the PhoNETic voicemail transcription service as a result of beta development over the past year. The improvements in the form of Gender ID, HD wideband audio support provide for accuracy and developer API integration options.


Gender ID is a feature that has been developed exclusively for the PhoNETic voicemail transcription service. It is the latest enhancement to Caller ID and voicemail transcription by providing identification of male or female voice as part of the transcribed text. Gender ID allows users to read their voicemail more confidently instead of listening to the recorded voice message audio just to determine who had left a message or was speaking.

In addition to this, PhoNETic is now capable of supporting HD wideband audio. With upgrades to audio processing and presentation, message priority queue management, and client keyword customization, PhoNETic provides the highest voicemail transcription accuracy to date, the company said.

PhoNETic is also available to developers who are interested in building tighter integrations with existing platforms such as Aastra, Cisco, Epygi, Grandstream, RockBochs, Switchvox, TalkSwitch (News - Alert), Vertical, the open-source telephony system Asterisk by Digium, Inc., and many others.

An API is available for complex integrations, as well as plug and play simplicity for the most common applications.


Vinti Vaid is a contributing editor for TMCnet. To read more of Vinti's articles, please visit her columnist page.

Edited by Ed Silverstein


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