TMCnet LOGIN
Webinars
IVR Feature Articles
July 09, 2010
Qwest Adds Cloud-Based Enhancements to Qwest iQ On Demand IVR
By Anil Sharma, TMCnet Contributor
Qwest Communications has added Qwest (News - Alert) iQ On Demand IVR (Interactive Voice Response) service to its Qwest iQ Contact Center, call center suite of services.
Officials with Qwest Communications said that this new product is a portal-based application development tool that enables the company's customers to create and manage automated contact management applications to caller experience, reduce the cost of new and on-going application development, and leverage business' existing data.
"Let's face it; people dislike poorly designed IVR applications. With Qwest iQ On Demand IVR, businesses can change that experience without investing tens of thousands of dollars - and months of development time", said Eric Bozich, vice president of product management, Qwest, in a statement.
Bozich said that Qwest is delivering on its pledge to perfect the customers' experience through good automation that makes peoples' lives easier.
According to company officials, the On Demand IVR includes full Interactive Voice Response capabilities enhanced with voice mail, speech recognition, call recording, and reporting and analytics.
Leveraging the SaaS (News - Alert) model, the service also enables customer's IVRs to integrate with other applications, such as sales and customer service, and enterprise data to improve the caller experience.
Company officials said that Qwest partnered with Angel.com, a provider of enterprise-focused, cloud-based customer experience solutions to deliver this IVR solution delivered via state-of-the-art Software-as-a-Service (SaaS) platform that puts the Caller First with every call.
The easy-to-use Qwest iQ On Demand IVR service, company officials said, is fast, affordable and adaptable.
Users can develop a customized IVR application in real-time and create libraries of diverse applications that can be turned on or off at a moment's notice to keep pace with evolving business needs and to respond to real-world changes before they impact business.
"Angel.com is proud that Qwest chose our White Label Service to reach more enterprise customers and their callers. Qwest is joining us in the mission to overcome the stigma associated with traditional, on-premise IVR systems by providing significant value in terms of caller satisfaction and business benefits", said David Rennyson, president Angel.com.
Rennyson said that Qwest is using cloud computing to bring tremendous value to its customers.
Anil Sharma is a contributing editor for TMCnet. To read more of Anil's articles, please visit his columnist page.
Edited by Alice Straight
IVR Resources
RSS
Get Daily News Alerts from the IVR Community
Get Daily News Alerts from the IVR Community