IVR

Nuance Communications, a provider of speech, imaging and customer interaction solutions, has stated that their on-device self-service solution Nuance Mobile Care has been tweaked to support mobile devices that run on Android (News - Alert) operating systems.

The company has stated that Nuance Mobile Care meets the customers' needs from their handset screen, without the need for any training or change in user behavior. Carriers can now provide a branded and personalized experience, increase customer satisfaction, and lower costs by maximizing self-service opportunities.  

Nuance (News - Alert) claimed that their advanced suite of automated voice and data applications effectively deflects traffic from live agents and executes a broad range of customer interactions including new customer service activation, customer care, automated demand generation, purchases, fulfillment, and more. Nuance enables carriers to reduce the costs of customer care, increase revenue, raise customer satisfaction, and ultimately achieve operational efficiency, while maximizing profits. 

Nuance Mobile Care's (News - Alert) support for the Android OS is set to connect millions of mobile device users to customer care for information requests and additional services. With Nuance Mobile Care, customers have access to a wide array of self-service applications directly onto their handset screen, such as account balance, bill pay, change rate plan, store locator, account settings and many more. As a result, the solution eliminates wait times for customer service agents, significantly reducing costs, and providing a superior customer experience. 

An analyst of Customer Interaction at Ovum (News - Alert) has stated that calls are increasingly being made from mobile devices and by leveraging their unique capabilities helps organizations provide a better customer care experience. Ovum has been seeing enormous interest from mobile operators in technologies that enable them to manage the customer experience in an end-to-end fashion - from the back-end, right down to the mobile handset. 

Mobile operators around the globe have been analyzing the fact, about how Nuance Mobile Care can enable them to drive a branded customer experience to the mobile device while saving millions every month in reduced contact center costs. Nuance is of the viewpoint that providing support for Android OS delivers a great opportunity to drive new and innovative way to engage with customers through Nuance Mobile Care.

Recently Nuance unleashed Dragon for e-mail and Nuance's Dragon Medical eased transition to e-health records.