Artingence, a vendor of automated call center solutions has selected Voxeo as the platform for its call center automation system.

Voxeo (News - Alert) said that this partnership brings together its voice platform in both hosting and premise deployments and Artingence's call center technology expertise which combines artificial intelligence, voice recognition and synthesized speech.

Today, most contact centers rely on speech recognition for automating common inquiries and connecting to live agents only when needed.

According to company officials, the Artingence system takes that typical solution forward by combining artificial intelligence with flexible speech recognition and call handling capabilities of Voxeo's Prophecy platform - enabling greater success rates with automation.

Contact center managers can configure and manage the Artingence system as it does not require the help of programmers or developers and is considered ideal for contact centers of all sizes.

Additionally, this relationship also enables Artingence to introduce its product worldwide by taking advantage of the existing strength and reach of Voxeo's hosting service, which runs as a single virtual platform across seven data centers around the world.

Mark Gilbert, managing director at Artingence said that the company selected Voxeo as the first choice becuase they provided exactly the infrastructure the company need in terms of their standards-based platform and their reach and scalability.

"The tremendous support that we receive from Voxeo throughout the lifecycle of design, implementation and operation allows us to focus on our core product and meeting the specific needs of our customers," Gilbert said.

John Amein, senior vice president of strategic partnerships at Voxeo also noted that the company is pleased that they continues to be the platform of choice for companies like Artingence who are creating and delivering the next generation of solutions in the communications industry.

Last month, Voxeo expanded its free developer program to include international SMS numbers, support for European languages and local Direct Inward Dialing "DID" numbers.