IVR

Visual voicemail is great application that makes access to voicemail faster and more convenient than cumbersome, touch-tone menu systems. Subscribers can check to see who has called them before listening to their messages.

New generation VVM now makes possible obtaining the contents of such messages by viewing them. This feature is essential in environments where listening will disturb others, such as in meetings and on buses, ferries and trains and where there is a lot of noise, such as airports, subways and train stations, restaurants, nightclubs and concerts.

Iperia makes a new generation VVM solution that is being made possible by selecting Yapto deliver a highly accurate fully automated voicemail-to-text transcription service for the product. Yap (News - Alert) helps ensure that Iperia's VVM experience meets service providers' very high bar for accuracy, fast turnaround time and privacy. With Iperia's VVM, these firms can offer a branded interface on any smartphone, agnostic of network, that allows subscribers to read - and listen to - their voice messages from within a single screen in the application.

 In addition to voicemail, Iperia's conferencing, video-mail, voice notification and voice SMS applications will also be integrated with Yap's automated voice transcription services. Iperia offers its VVM with Yap's voicemail-to-text on iPhone, Android, Blackberry, WinMobile, and Symbian (News - Alert) smartphone devices.

 Iperia provides next-generation voice and messaging applications for wireline, wireless, cable, and VoIP carriers. Its family of carrier-class products, including its IperiaVX platform, is built entirely on a Service Oriented Architecture. For example, Zurich, Switzerland-based me2me (News - Alert) AG, recently introduced Iperia Visual Voice Messaging clients as part of its 'String of Pearls' strategy, which aims to offer a full suite of voice and web services to mobile operators and other service providers. Me2me combines the web with voice recognition technology to provide users with an easy way to store and access all of their key information and says the firm "make (a subscriber's) life run more smoothly."

Yappioneered reportedly the world's first high accuracy, fully automated cloud-based speech recognition platform. Service providers and enterprise communications companies including MetroPCS, Microsoft (News - Alert) and Sprint use Yap's Speech Cloud to quickly deploy applications such as voicemail-to-text, mobile messaging, conference call transcription and call mining. MetroPCS Communications, which provides unlimited, flat-rate, no signed contract wireless communications is the first American national carrier to utilize an automated voice mail-to-text service.

 "The visual voicemail offerings that are widely deployed today still require users to listen to their messages - there's nothing visual about that," says Igor Jablokov, CEO at Yap. "Iperia provides the best of both worlds making their visual voice messaging truly visual by allowing users to read as well as listen to their voicemail."

 "The accuracy levels provided by Yap are virtually on par with what agents can provide," says Sam Waicberg, CEO at Iperia. "Furthermore, Yap's fully automated approach requires no human involvement, providing much faster response times and helping guarantee that subscribers' personal information remains private."