IVR

Voxeo (News - Alert) is making things easier for service providers and customers to interact with it’s newly launched Tropo cloud communications API.

The system will extend new or existing Web applications to drive communications via Twitter, telephone, text messaging or instant messaging. For example, service providers can write a web application enabling customers to check account balances, and use Tropo to extend the application to let customers check the same balance by phone, Twitter, SMS or IM.

Tropo supports any Web programming language including Groovy, Java, JavaScript, PHP, Python, Ruby, and .Net. Before Tropo, such services included only voice and SMS  Communications, were limited to North America.

Tropo changes all that.

Service providers will be able to assing a Twitter name to an application and users can send a message to that name. The app will see the messges and will take action on it. Tropo will also allow applications to receive inbound SMS messages and generate outbound messages, connecting the application to mobile users.

The system also allows world-wide access with local phone numbers available in 30 countries. Tropo also supports  text-to-speech and voice recognition in eight languages, including US English, UK English, Dutch, French, German, Italian, Mexican Spanish or Castilian Spanish.

And launching applications takes only one click. No contracts and no calls into a salesperson. Simply go into the Web management interface and flip the switch. Tropo is always completely free for developer use with no time limits or credits to track. Users pay only when applications are deployed in a production capacity.

Beyond the hosted scripting Tropo has always offered, now host the application on your own Web server, write it in whatever language you choose and communicate through our RESTful web API using JSON.

Tropo is run by Voxeo Labs, the innovation and incubation arm of Voxeo Corporation. Voxeo is the most widely used platform of its kind in the world, with over 100,000 registered developers and applications deployed to over half of the Fortune 500. For more information please visit Tropo at  http://www.tropo.com.