IVR

Acme Packet, a provider of session border control solutions, announced it is delivering Session Initiation Protocol (News - Alert) or “SIP” trunking services to 134 service providers in 43 countries.

The Net-Net session border control solutions from Acme Packet (News - Alert) enables the delivery of interactive voice, video and multimedia sessions and data services across IP network borders. They support multiple applications in service provider, enterprise and contact center networks -- from Voice over Internet Protocol or “VoIP” trunking to hosted enterprise and residential services to fixed-mobile convergence.

Acme Packet said these service providers are currently in the early stages of their SIP trunking service delivery and they expect more significant enterprise adoption in 2010. According to industry analysis, SIP trunking is poised for substantial growth in 2010 as service providers look to meet enterprise demand for more cost-efficient means of delivering IP connections, Acme Packet said.

The company conducted an analysis to understand usage patterns and growth opportunities. The analysis indicates that deployment of SIP trunks is increasing in each region as all types of service providers are adding it to their product portfolio.

However, competitive local exchange carriers or “CLECs” and cable operators in North America are deploying SIP trunks most aggressively. Currently CLEC deployments show a nearly 2:1 margin over incumbent local exchange carriers or “ILECs” in total SIP trunks deployed in the region.

Europe shows the most diversity in deployments within the various service provider types with ILECs deploying slightly over 50 percent of all SIP trunks today. Acme Packet predicts that European market will become as competitive as the North American market over the next several years as these deployments mature.

While deployments in Central and South America have been driven by ILECs, deployments in Asia are more evenly split between CLECs and ILECs, each showing a steady rise in total number of deployments, the study said.

“Roughly 20 percent of Acme Packet’s service provider customers offer SIP trunking services today, and virtually all of our enterprise customers use our SBCs for secure, readily-interoperable SIP trunk connectivity,” Seamus Hourihan (News - Alert), Acme Packet’s vice president of marketing and product management, said.

“Our customers clearly see the value that offering SIP trunking services brings as part of a trusted, first-class IP interactive communications portfolio, and appreciate the critical role Acme Packet’s SBCs play,” Hourihan added.

Earlier in March, Acme Packet announced three new solutions that enable service providers to simplify and scale IP Multimedia Subsystem (News - Alert) or “IMS” and next-generation network service-delivery networks. Read the full report here.