CallMiner (News - Alert) Inc., a leader in enterprise speech analytics, has achieved industry leading growth in speech analytics seats. The newly released 2009-2010 Speech Analytics Market Report from DMG Consulting stated that between 2007 and 2008, CallMiner’s seat count increased at nearly three times the industry’s projected 190% five-year CAGR.

 

The Speech Analytics Market Report noted that CallMiner has won a number of large deals in both the United States and United Kingdom. According to Terry Leahy, CEO and president of CallMiner, the company has executed on all fronts to attain this phenomenal growth. CallMiner listened to its customers and responded with a deep and enterprise-proven speech analytics suite. Leahy went on to say that the DMG report contains only a small part of the market share picture.

 

When the number of conversations mined at the largest enterprise speech analytics implementations in the world is examined, CallMiner Eureka would be the number one in actual customer use, with more than a half a billion conversations analyzed. CallMiner Eureka was developed for large enterprise or multi-site contact centers.

 

CallMiner Eureka is an independent and recorder agnostic speech analytics solution. It enables organizations to hear and act on the true voice of their customers as captured in contact center conversations.

 

Eureka speech analytics automates the process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends as well as how well agents are meeting their service needs. Enterprises chose Eureka because it is proven in large deployments and also scales effectively and efficiently.

 

In addition, Eureka is able to provide a single view of an entire organization across multiple platforms, contact centers and lines of business.

 

Founded in 2002, CallMiner is the leader in enterprise speech analytics. It automates the process of listening to 100% of conversations; thereby ensuring that organizations are able to listen to the voice of every customer. CallMiner is the only speech analytics provider that scales the enterprise with the lowest total cost of use and maximum benefit. The unique architecture of CallMiner enables its customers to expand the solution to any line of Business, site or business unit without incurring huge costs.