IVR

ATX Group has announced the introduction of in-vehicle, hands-free text messaging using voice commands to provide a safe alternative for people trying to text while driving.

ATX text-to-voice applications will be made available on some vehicle models, which is expected to result in the introduction of more natural speech applications which allow hands-free, in-vehicle Web browsing.

“Although playback of text messages using text-to-speech applications is available in certain vehicle models, outbound texting to date has been limited only to pre-scripted messages,” said Dr. Tom Schalk, ATX vice president of voice technology.

 

“This service is unique in the market because it allows drivers to create and send completely customized text messages exclusively by voice, while on the go.”

The human machine interface used in the new application developed by ATX is made possible by accessing an off-board speech system via a hands-free audio system which is acoustically optimized to be used in moving vehicles by the person driving.

“The primary advantage of the application is that it keeps the driver connected safely while leveraging the experience they are accustomed to when outside their vehicle. As technology introduces new opportunities to enhance the in-vehicle connected experience, we have to integrate them with consideration for unique vehicle safety and security requirements,” said Julie Gilmour, ATX vice president of marketing and product development.

ATX provides innovative safety, security, communication, navigation and information services to vehicle owners through automotive brands like Toyota, Lexus, BMW, Peugeot, Mercedes-Benz, Maybach, and Rolls-Royce Motor Cars.

The company specializes in providing customized services to help automobile manufacturers and their affiliated dealerships to use telematics data and multiple customer contact channels to enhance vehicle servicing, and closely manage customer relationships and contacts with the vehicle throughout its lifetime.