IVR

CT Summation, a provider of litigation workflow and eDiscovery solutions (EDD), has announced a partnership with Nexidia, an Atlanta-based provider of audio search and speech analytics solutions, to provide complete integration of audio content with electronically stored information (ESI (News - Alert)) data to simplify the eDiscovery process.

 

As the eDiscovery process gains more relevance in this electronic age, litigators require quick and easy access to critical legal records in an ever-expanding variety of formats, including audio files from voicemails, conference calls and call centers.

 

According to Jeff Schlueter, vice president of legal markets at Nexidia (News - Alert), the massive growth of audio recordings that can be used in litigation and regulatory matters is forcing organizations to reevaluate their discovery processes.

Though the audio content is subject to the same rules of discovery and matter management as other ESI, the tools to manage proper legal review of audio files along with existing case database have not been available until now.

Officials say that the CT Summation and Nexidia partnership provides customers with seamless integration, storage and legal review capabilities of audio recordings and standard case data files in one repository.

They said that the partnership results in the industry-first solution for the integration of reviewable audio content and all existing case data for simple, more accessible eDiscovery and litigation support.

Schlueter further said that this partnership provides their customers with unprecedented integration of audio discovery findings with CT Summation's industry-leading eDiscovery repositories - allowing for all case materials, regardless of format, to be stored and managed in one, primary database.

To simplify the eDiscovery process, Nexidia offers audio discovery technologies that eliminate errors of manual listening by enabling the digital analysis of audio recordings. The audio files can then be introduced into CT Summation's case repositories, including iBlaze, CaseVault, and Enterprise, where the storage and management of ESI, regardless of format, is made simpler and more accessible.

Tom Rump, general manager, CT Summation, added that by partnering with Nexidia and gaining access to its superior audio discovery capabilities, CT Summation is enhancing the breadth of content available in their repositories and making them the most complete and sophisticated solutions on the market today.

Back in March, TMCnet reported that UK-based call center outsourcing firm Ventura selected Nexidia’s Enterprise Speech Intelligence (ESI) application, version 7.0, to improve its quality of service. Ventura officials said the solution enabled the company to reduce average call handling time (AHT), drive down repeat callers, identify and remove problem processes, drive additional revenue and build customer satisfaction through value added services.