Microlog Corporation has been awarded a contract for an Automated Prescription Refill System (APRS) and Integrated Voice Response (IVR) upgrade for University of New Mexico Health Sciences Center.

 

Located in Albuquerque, New Mexico, the UNM Health Sciences Center was created in 1994 when the UNM Board of Regents united the health-related academic and clinical components of the university.

 

The UNM Health Sciences Center strives to leverage its resources through the development of partnerships with local, state, national and international entities.

 

Microlog Corporation officials said that the APRS is a prescription refill service available twenty four hours a day, seven days a week on the web or by phone. The contract calls for an upgrade to both the system hardware and software.

 

"We are committed to continue to support the UNM Health Services Center," said Richard E. Meccarielli, president and CEO, Microlog Corporation, in a statement.

“The true test of a customer's satisfaction with your products and services is to be requested again for further projects," said Meccarielli.

 

Microlog Corporation designs, implements and services patented software applications that enhance the productivity of the customer contact center experience, as well as providing consultation on a variety of system integration options.

 

The company's services encompass the migration of e-commerce into the traditional call center environment by Web enablement.

 

Microlog's products support this Web enablement, as well as supporting all inbound and outbound media, telephone, e-mail, fax, and Web for contact centers.