IVR

Reputed on-demand IVR services provider Contact Solutions recently announced that it has managed to create tangible and real cost savings to the tune of nearly $100 million for its clients, which include some of the largest and most well known Fortune 500 companies and public sector contact centers in the United States, by deploying its meticulous Continuous Improvement Methodology efficiently to process over a billion calls for these clients.

Contact Solutions has launched nearly 300 applications across many sectors, including government, financial services, transportation and healthcare.

Contact Solutions uses the Continuous Improvement Methodology to regularly monitor and review applications and offers expert recommendations to its clients. This distinctive counseling process routinely validates the IVR performance from dial tone to a completed transaction, identifies kinks and points of improvement and offers this report to the clients, by which they can make huge savings on customer interactions.

In a release, Paul Logan, CEO of Contact Solutions, commented, “We are thrilled to have automated over a billion calls for our customers, driving millions of dollars in new savings for them by following this proactive process for every application we launch.”

“We have a dedicated Continuous Improvement organization that collaborates directly with clients and partners,” he added. “Its sole focus is to consistently automate more calls, improve the customer experience and find net new savings for our customers – an invaluable service in these economic times.”

Contact Solutions’ recent success has largely been due to its ability to install its facilities in a timely and efficient manner. Also, being able to proactively monitor calls has made the IVR services provided by Contact a very attractive proposition for public sector contact centers.

Contact solutions recently installed its on-demand IVR services in a matter of weeks for a state agency that was unable to efficiently handle the mass exodus of unemployment calls that it started to get post recession.

This has significantly helped the unemployed reach the agency without undue delays and the agency to process calls competently. In today’s tough times, every dollar saved is a dollar earned.

So these million dollar cost savings that Contact has facilitated for its clients through its focused and cost effective contact automation approach, while continuously striving to improve customer satisfaction, is making its on-demand IVR services very attractive to prospective clients. Its proactive reviewing of contact processes, world class infrastructure and an industry leading hosted services approach, has helped the company make large strides in the field of automated contact centers.