Last week, we discussed on the pages the cost-saving potential and promise of convenience with interactive voice response systems – qualities that are convincing more and more vendors to integrate IVR technologies into their products.

 

Today, we’re hearing that IVR forms a central feature of a new offering from a Pompano, Florida-based software provider that’s focused on the contact center space.

 

Officials at Promero, Inc. say their solution features Oracle’s “Contact Center Anywhere” v8 call center software, operating software, hardware and a telecom interface with VoIP or PSTN connections that can work with any existing PBX (News - Alert).

 

According to Gregg Troyanowski, president of Promero, the initiative is designed to provide a simplified single server call center software solution to businesses need a solution on its premise for data security or operational issues.

 

“The important benefits of this offering are high voice quality, virtual access, stability, enhanced inbound/outbound calling features and very low operational cost,” Troyanowski said.

 

The solution also includes ACD, voice recording, blended agents, multi-media communication and predictive dialing – and it can be configured as a single server solution for 25, 50 and 100 Users models.

 

Promero officials say their product also includes: screen pops, integrated in pre-built agent User Interface or as separate screen; blended agent for both inbound and outbound communications; standard pre-built reports and report customization capabilities; integrated and pre-built real-time dashboards Soft wallboard and hard wallboard support; multi-tenancy and in-tenant partitioning; and dynamic customer satisfaction capabilities that enable customers to rate agent skills and dynamically change ACD routing by changing agent skill-ratings in real-time based on a user-defined sample size.