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March 23, 2009

Drishti Supports BigTree for Phone-Based Ticket Booking



By Jai C.S., TMCnet Contributor


Drishti-Soft Solutions, a provider of Contact Center Software and Enterprise Communications (News - Alert) Solutions, has announced that the company’s solution is now empowering BigTree to implement phone-based ticket booking throughout the country.

 
"Drishti's advanced technology platform, DACX Ameyo, proved to be just the right solution that could understand our workflow, and address the core issues in order to achieve process automation while lowering operational and transaction costs. We look forward to Drishti's support in future too" said Parikshit Dar, director, Technology, BigTree.
 
DACX Ameyo is a complete communication suite and is adaptable as far as service delivery mechanisms (SaaS (News - Alert) or Premise), size and technology (VoIP or TDM), with the least turn-around time for rapid feature development.
 
With this platform, organizations are empowered to connect multiple geographies and mange their workforce, customers, processes and performance all from a single administration point.
 
BigTree is an organization that aims at providing advanced voice-based customer interaction service through its portal www.bookmyshow.com. The Company is involved in software sales and support, ticketing services, box office tracking and analysis.
 
BigTree stated that it chose Drishti's DACX Ameyo because of its comprehensive feature set, high responsiveness, and expertise of the Drishti team.
 
As per the deal, Drishti implemented data driven IVR with DACX Ameyo which facilitated the BookMyShow team to change the IVR every week without the need to change the IVR code.
 
Moreover, Ameyo integrated smoothly with BigTree in-house enterprise applications and Database (used for updating show timings), and Payment Gateway (News - Alert) wherein there is an option of Credit Card booking directly on the IVR without transferring the call to agents. Also, the system generates and sends a transaction ID to the customer through SMS.
 
DACX Ameyo proved to be an affordable choice for BigTree, doing away with the need to procure expensive hardware for different requirements, while maximizing agent performance and process efficiencies.
 
"Drishti has always strived to provide high-end innovative solutions to businesses that focus on using technology to simplify customer interaction service, which is perhaps the most significant growth factor in economically turbulent times like these. Working with BigTree was a vastly enriching experience," said Sharat Chandra, country manager Sales, Drishti Soft

Jai C.S. is a contributing editor for TMCnet. To read more of Jai's articles, please visit his columnist page.

Edited by Stefania Viscusi


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