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March 20, 2009
Convergys Enhances Convergent Offering
By David Sims, TMCnet Contributing Editor
Convergys Corporation reportedly has announced enhancements to its Real-Time Convergent Charging product in an effort, company officials say, to “improve scalability, reliability, and speed-to-market for communications service providers in their delivery of real-time services.”
It’s currently deployed in a number of service providers throughout the world, according to the Convergians, used for voice, data, and content services – “regardless of payment type or contract status” – in a single database. The enhanced version has pre-integrated network control capability, supports 3GPP standard network interfaces such as WIN, CAMEL, and DIAMETER and offers pre-integrated payment processing and Self-Care capability.
It also uses performance improvements within Convergys (News - Alert) Infinys Rating and Billing Manager to “improve both application scalability and total cost of ownership,” company officials say.
In other Convergys news, the company has signed a multi-year contract with NTELOS for the product. The firm is a vendor of wireless and wireline communications services to consumers and businesses. Convergys will provide network call control, rating and charging, balance management, and customer care for NTELOS’ prepaid customer base as well as serving as a service bureau, providing platform hosting and management of the product.
Frank Guido, president of NTELOS wireless, said the Convergys product’s “flexible rating capabilities and real-time service control” will assist with their prepaid offerings.
About a month ago TMCnet’s Anil Sharma reported that Insight Communications renewed its contract for Convergys’ relationship management for another three years.
Officials at Insight say their company is the 10th-largest cable operator in the United States, with approximately 760,000 customers in Kentucky, Indiana and Ohio. The company offers bundled video, high-speed Internet and voice telephony services to its customers.
Under the new contract, Convergys will supply Insight Communications with its business support solution, built specifically to support cable and media providers.
It’s currently deployed in a number of service providers throughout the world, according to the Convergians, used for voice, data, and content services – “regardless of payment type or contract status” – in a single database. The enhanced version has pre-integrated network control capability, supports 3GPP standard network interfaces such as WIN, CAMEL, and DIAMETER and offers pre-integrated payment processing and Self-Care capability.
It also uses performance improvements within Convergys (News - Alert) Infinys Rating and Billing Manager to “improve both application scalability and total cost of ownership,” company officials say.
In other Convergys news, the company has signed a multi-year contract with NTELOS for the product. The firm is a vendor of wireless and wireline communications services to consumers and businesses. Convergys will provide network call control, rating and charging, balance management, and customer care for NTELOS’ prepaid customer base as well as serving as a service bureau, providing platform hosting and management of the product.
Frank Guido, president of NTELOS wireless, said the Convergys product’s “flexible rating capabilities and real-time service control” will assist with their prepaid offerings.
About a month ago TMCnet’s Anil Sharma reported that Insight Communications renewed its contract for Convergys’ relationship management for another three years.
Officials at Insight say their company is the 10th-largest cable operator in the United States, with approximately 760,000 customers in Kentucky, Indiana and Ohio. The company offers bundled video, high-speed Internet and voice telephony services to its customers.
Under the new contract, Convergys will supply Insight Communications with its business support solution, built specifically to support cable and media providers.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Michael Dinan
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