IVR

HCA International, central London’s premier healthcare facility has announced it selected and deployed Nuance Communications, SpeechMagic technology in its 12 different sites around the city.

 

Nuance’s (News - Alert) healthcare solutions are used by more than 3,000 hospitals and 250,000 physicians and provide a comprehensive family of speech-driven clinical documentation and communication solutions so healthcare provider organizations can reduce operating costs, increase reimbursement, and enhance patient care and safety.

 

SpeechMagic technology, a recent acquisition of Nuance from Royal Philips Electronics is best suited for larger departments, hospitals and healthcare systems. Officials at HCA said that they are now experiencing a hassle-free, user-friendly switch to speech recognition across the entire organization using this innovative technology.

 

HCA selected SpeechMagic after six-week long pilots of three products, which had been fully integrated into the organization’s Picture Archiving and Communications Systems (News - Alert) (PACS) to address potential implementation issues prior to the actual roll-out.

 

Officials at HCA said that the roll out of the SpeechMagic technology has reduced average report creation times from 24 hours to two hours and 40 minutes. In addition, adoption levels among radiologists surpassed the initial goal of 60 percent by the end of the project.

 

Kaye Bonython, Imaging Informatics (News - Alert) Programme Manager at HCA International said that the high adoption level means that the profiles are good, that reports are turning around faster and that integration is optimal.

 

“This is even more surprising, as we had to deal with concerns. People had negative past experience with speech recognition and they thought it would result in too much time added to their reporting schedule. But the initial negative thoughts simply vanished once radiologists saw that the technology had progressed to a state where it could really improve the timing,” he said.

 

HCA conducted one-to-one training sessions of three hours for every user, to reduce initial reluctance and build confidence - as users not only had to get used to speech recognition, but also to the new digital recording hardware.