IVR

The healthcare space has been among the fastest adopters of the latest communications technology, not surprisingly, since any advances in technology that can enhance patient care are likely to be well received (and hopefully funded). That includes wireless technology, VoIP and mobility solutions, video communications systems, as well as patient record systems and monitoring solutions, and more.

 

IgeaCare Systems has been focused on the healthcare space with its CTI (News - Alert) and IVR solutions, developing telephony-based solutions to meet the needs of the healthcare industry, among other sectors. IgeaCare’s igeacom solution is designed to integrate various communications devices into a single solution for reliable real-time communications, including healthcare-specific products, like nurse call and monitoring devices.

 

The system is designed to leverage PBX (News - Alert) technology, using the installed communications platform to facilitate enhanced facility-wide patient care, tailored to the specific needs of each facility. It is designed to facilitate enhanced intra-facility communications, as well as lower cost outside calling, all integrated into a single system that includes emergency response, call accounting and tracking, and other more traditional telephony features, both wired and wireless. The igeacom resident and patient units, call cord, hardwired or wireless devices and dome lights, all are designed to work together to provide optimal in-room monitoring.

IgeaCare has now taken a step towards ensuring its solution is easily integrated into many new and existing solutions, announcing the integration of igeacom with Toshiba’s Strata CIX family of phone systems. Integrating with Toshiba’s (News - Alert) Strata CIX IP system allows igeacare users to enjoy built-in individual call-point escalation with programmable response parameters, call-point priority settings, and flexible routing schemes — ensuring that every call is answered immediately.

 

“The Toshiba-IgeaCare call solution delivers a completely integrated telephony-based solution that is affordable, easy-to-use, and facilitates real-time patient responses,” said Brian Metherell, vice president and general manager of Toshiba America Information Systems Inc., Telecommunication Systems Division. “With e-call capabilities over the telephone, there is no need for special training to pick up the call. This gives patients and residents real-time access to nurses and other caregivers.”