IVR

LiveOps, a virtual call center company, announced today that it received the 2008 Product of the Year Award from Technology Marketing Corporation’s “Internet Telephony (News - Alert)” magazine.

 

The magazine has presented a mix of product-focused and editorial material since 1998, and is widely known as the first place buyers turn when they need to learn about VoIP and IP communications products and services.

 

“I am pleased to award LiveOps (News - Alert) for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of “Customer Interaction Solutions.”

 

LiveOps received the magazine’s Product of the Year Award for its On-Demand Contact Center Platform, which can be deployed in days versus months, requires no upfront capital expenditures and provides high availability, security and ease of integration for businesses of all sizes and industries.

 

“We are honored to be recognized as a leader in contact center technology by Customer Interaction Solutions magazine,” said Wes Hayden (News - Alert), president of LiveOps.

 

He said that recognition as Product of the Year is a result of the company’s commitment to develop innovative contact center technology that is designed to advance the industry with an on-demand platform that can be rapidly deployed, is simple to use and scales instantly as business needs change.

 

The LiveOps On-Demand includes IVR, call routing, agent management, workforce productivity, call recording, quality monitoring, real-time reporting and analytics.

 

Customers can take advantage of carrier-grade call center availability combined with Internet scalability without having to invest in expensive on-premise contact center infrastructure.

 

As TMCnet reported, Hayden  said in an interview” “For our customers the benefit is an on-demand contact center platform designed for mission critical applications that delivers operational efficiencies through greater visibility and end-to-end call center control.”

 

Headquartered in Santa Clara, California, LiveOps supplies hosted on-demand contact center applications and home-based teleservices through its network of more than 20,000 independent agents. It also offers agent management best practices tools, including agent selection and onboarding, learning and certification, scheduling, and workforce management, proven through its experience applying them.