Ryla provides integrated customized solution to those looking for solutions by utilizing state of the art components such as ACD, IVR, Messaging Applications, Digital Recording/QA, Outbound Predictive Dialing, Text-to-Speech technologies and multi-channel applications.

 

Ruben Maury, VP of Information Technology, has over 15 years of experience in multiple roles in the contact center industry, including Sales Support, Project Management, Technical Support and Management. Ruben is responsible for various IT related functions including leading the PC Help Desk, Networking and managing the Telephone Systems.

 

I had the chance to speak with Mr. Maury about the industry, Ryla and TMC’s (News - Alert) ITEXPO being held in Miami Beach Convention Center in Miami, Florida:

 

 

The opportunities that exist for going far beyond the types and quality level of customer contact solutions that are available from most service providers today and having the opportunity to be a leader in bringing overseas jobs back to the US in this sector.

 

 

We take away the pain of conflict resolution and the dissemination of dissatisfaction. Ryla has the ability to communicate effectively in building and rebuilding relationships on their behalf.

 

 

Ryla got where it is by paying attention to detail, quality and customer satisfaction.

We’re headed for establishing a solid foothold as one of the best in providing customer contact for companies that lead their industries.

 

It has expanded platforms with stable code more quickly than without open-source. And it has enabled collaboration on a broader level that reaches outside of corporate walls without jeopardizing confidentiality and security.

 

 

No – there is much more to green diverting the cost implications of oil. The state that we’re creating on our planet involves how we use paper, how we dispose of trash and garbage, the chemicals we expel from our homes and businesses – and vehicles, the impact we as individuals and groups of people leave in the areas that we inhabit. Actually plummeting oil costs have little to do with it, from our perspective.

 

 

IP communications is cheaper – it is a newer technology that is growing and whose companies are on more of a growth path than traditional communications companies.

 

 

Ryla is an interesting company with a forward-thinking leadership group that has bridled tremendous success in its comparatively short lifetime. We’ve thoroughly researched the processes and methodologies supporting our success and that is something for others who want to mirror success to take note of.