IVR

Avtex (News - Alert), a provider of integrated, interaction solutions, announced that it is now a partner of Microsoft Tellme and will be selling and deploying the Microsoft Tellme Integrated Voice Response (IVR) service.

The Microsoft (News - Alert) Tellme platform is powering more than 11 billion speech utterances from users, all making requests as widely varied as the queries of a Bing search. By collecting massive amounts of real-world data with a variety of accents, acoustic environments, and semantic contexts, the platform becomes more agile at hearing and recognizing speech, while delivering relevant results.

By combining Internet data with a powerful speech interface, the Microsoft Tellme (News - Alert) IVR Service enhances task completion and customer service performance for businesses in more than two billion calls each year.

Officials with Avtex remarked that the customer is in the driver’s seat. They decide when and how to communicate and they expect an immediate response. Driven to meet a higher customer experience standard, organizations are facing a surge of both opportunity and risk. They recognize that technology trends like voice, mobile, social and cloud are not only enablers, but they are game-changers.

Avtex asserted that the cloud-based speech self-service IVR from Microsoft Tellme, will be part of its solutions portfolio. The IVR will be offered as standalone or integrated with other communication and collaboration technology solutions such as contact center, CRM, unified communications, infrastructure, notification and application development.

The Tellme IVR ensures seamless upgrade by supporting open standards, from VoiceXML (News - Alert) (VXML) and HTTP to the latest, high-quality SRGS and SISR grammars with tools that users already possess. Also, the IVR is ultra-reliable, extraordinarily fast, and scales to one’s needs.

Avtex claimed that it was chosen as a select Tellme partner because of its exceptional level of expertise in communication and collaboration technologies, a proven track record in voice implementations, and a deep knowledge in contact center solutions.