IVR

Wavelink Terminal Emulation 7.3 is now available with enhancements to the Speakeasy (News - Alert) voice solution, announced Wavelink Corporation.

With the new features, Wavelink Speakeasy will make it easier for customers to remove the implementation cost and bandwidth usage barriers often associated with voice-enabled data entry. The new features will also ensure improved accuracy of the voice recognition.“Wavelink Speakeasy empowers IT departments to quickly and easily add voice support to their terminal emulation applications,” said Mikkel Storm, Wavelink senior product manager, in a statement. “In addition to having removed technology and cost barriers, we now offer the ability for a user’s profile to follow them from device to device for greater flexibility and accuracy.”

One of the new features in Wavelink Terminal Emulation 7.3 is a new speech-to-text engine that provides end users with flexibility on their mobile devices. Speakeasy remains a user-independent solution in which any user can pick up any mobile device with the Speakeasy client and utilize the voice features.

Users will now be able to choose to train the speech engine to their particular voice and speech patterns. Since the voice training is saved and managed via Wavelink Avalanche as a voice profile, the user will be able to still login to any device and have it equipped with their voice training profile. This improves the accuracy of the voice recognition and still maintains the user flexibility to operate any mobile device.

Wavelink Terminal Emulation 7.3 will also carry Speakeasy monitoring and diagnostics tools in the Wavelink Terminal Emulation client, allowing users to calibrate the speech recognition engine for their particular hardware and environment and to view a real-time speech confidence level to better diagnose the cause of inaccuracies in recognition. Wavelink Terminal Emulation 7.3 with Speakeasy will be available by the end of January through Wavelink and its partners.

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Janice McDuffee