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November 05, 2010

Connect NZ Chooses Pronexus VBVoice to Redevelop IVR Solution



By Rahul Arora, TMCnet Contributor


According to a recent press release, Connect NZ, a voice technology provider in New Zealand, has chosen Pronexus (News - Alert) VBVoice to redevelop an outdated order processing Interactive Voice Response (IVR) solution for Wickliffe Limited, a New Zealand e-commerce company.


Developed by Pronexus, VBVoice IVR software integrates with Microsoft (News - Alert) Visual Studio to create an easy-to-use visual call flow environment with fully programmable controls and state-of-the art options, including speech recognition and text-to-speech. Numerous organizations from sectors like banking, government, healthcare, insurance and utilities have deployed IVR applications built with VBVoice.

Connect NZ closely checked and tried the VBVoice IVR development toolkit’s evaluated version before selecting the software.

“Key deciding features in VBVoice were a visual designer and big component toolbox which allowed fast development and flexibility in changing the call flow easily,” said developer, Jouni Karppinen, in a statement.

It took about 9 months to complete the project. Each and every step, right from start of development to deployment, was carried out with utmost precision to ensure that the software yielded the result required by Connect NZ. The order processing application provides multiple users with access to a quick and easy ordering solution. Users will now be able to navigate various catalogues and advise the cost of an item and total order value, read back orders, and remove orders, in addition to many other features. At present, approximately 50,000 registered users use the system, diminishing the number of calls to the customer service desk.

“This is another example of how VBVoice can be used to develop IVR solutions that improve business processes,” said Pronexus VP of Sales, Steve Brown, in a press release. “With the recent announcement of VBVoice 7, our free IVR development tool, we hope more companies like Connect NZ can benefit from the intuitive graphical user interface and sample applications VBVoice comes with.”


Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Jaclyn Allard


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