Solix, Inc., a process outsourcing firm serving government and commercial clients, opened a third customer care center, providing integrated services such as IVR, to be operated by its subsidiary, Solix CMR.

The facility is located in Effingham, Ill., and is expected to produce at least 100 new jobs.

"Solix' success is built on the value, quality and personal service we provide clients which is extremely important in today's business environment," said John C. Parry, CEO of Solix, in a statement.

Parry said that the growth of Solix' CRM solutions, as with the other lines of business, are indicative of the trust the clients have for the company and the appeal for what the company offers.

Officials with Solix said that the new center is connected to Solix CMR's VoIP platform and provides clients with the flexibility of integrated services, including the routing or processing of live inbound and outbound phone interactions, e-mails, online chat and Interactive Voice Response (IVR).  

Company officials said that the Effingham facility will help support a variety of client needs including customer service, sales, processing, data capture and reporting.  

The third care center represents a 28 percent growth in overall Solix CMR capacity and joins the network of centers that are located in Charleston, Ill., and Terre Haute, Ind.

Solix CMR also operates a Fulfillment Distribution Center in Mattoon, Ill.  

"We understand the challenges clients face today and our customized solutions afford them the flexibility and efficiency they seek without compromising quality and results," said Rick Hall, chief operating officer of Solix CMR. "The success and growth we've earned is a direct result of the value of the support we deliver and the success our clients have achieved.”

According to company officials, Solix CMR enhances the consumer experience for clients through a diverse portfolio of customer care and integrated marketing support services such as Live Agent Teleservices, Click-to-Chat and Automated Interactive Voice Services.

The company's Fulfillment Services offers product and literature support, business reply services, bulk shipments and inventory management. Solix CMR manages more than 60,000 live interactions each day through its customer care centers and also processes more than 150,000 communication pieces daily on behalf of its clients through its Fulfillment operation.