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Welcome to The IVR CommunityIVR is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition. 
Plum Voice provides IVR (interactive voice response) platforms to developers and companies to automate call center and business processes over the phone. Plum offers a rare combination of communication platforms and technology based on the open standard programing language VoiceXML. Products include hosted IVR, IVR systems, IVR software and complete professional services (designing, building, deploying, managing IVR applications and systems) as well as the QuickFuse rapid development tool.
This TMCnet community is for industry professionals wanting to learn more about effective IVR systems.
IVR Featured Articles
Potter Voice Technologies Files Suit against Mobile Manufacturers and Tech Majors
Potter Voice Technologies, a provider of Interactive Voice Response (IVR) technologies, has filed patent infringement lawsuit against Apple, Google, and other cell phone manufacturers and technology firms.
5/14/2012
TMCnet IVR Week in Review
It was a busy week in the IVR sector. Here are some of the major stories from TMCnet.
5/12/2012
IVR: Philips Speech Processing in Pact with Vertex
Philips Speech Processing, a provider of digital dictation, transcription, IVR and voice workflow solutions, announced it is partnering with Vertex Solutions Corporation, an IT solutions provider for the law industry, to provide clients and prospects with advanced voice productivity solutions.
5/10/2012
IVR Works to Better Understand Tone
When people talk to each other, they can get a better idea of the moods coloring their speech by looking at their inflection, tone of voice, body language and the like. But machines like IVR-Interactive Voice Response-platforms enjoy no such capability. Though that's looking to change with some new advancements in the field.
5/10/2012
Datatel Communications Inc Adds Integrated Customer Satisfaction Survey to IVR Telephone Payments as a Service
Datatel Communications , a company that specializes in PCI compliant IVR Telephone Payment solutions, recently unveiled its new IVR customer satisfaction survey capabilities. This service is an addition to its existing PCI compliant IVR Telephone Payments As A Service for call centers.
5/10/2012
NET Delivers Secure Voice and Data Apps to Government Customers
NET is delivering secure voice and data applications to government customers and is exhibiting at the DISA Mission and Partner Conference, May 7 -10, 2012 at the Tampa Bay, FL Convention Center in booth 543.
5/8/2012
Cyara Solutions Expands IVR Testing Facilities
Cyara Solutions, which provides solutions for testing, monitoring and simulation of interactive voice response (IVRs) and contact center systems and applications, is announcing the expansion of its testing capacity. The company has added another U.S. data center located in Sunnyvale, California.
5/7/2012IVR Industry News  IVR System PodcastIn this podcast, TMCnet talks to Plum Voice CEO Andrew Kuan about what's driving more and more customer-facing companies to adopt IVR systems, and how technologies such as VoiceXML are improving IVR. We talk specifically about Plum Voice's value proposition as well as about IVR generally.
IVR System Case Studies
Telco provisioning, 7x24 operations, port
capacity, fault tolerance, disaster recovery: leave these details to us, while you focus on your customers and your business. › Read More Reliable, scalable, and pre-configured to
meet custom specifications, Plum IVR Servers include all necessary software and hardware for swift deployment of IVR applications. › Read More The Plum Professional Services team designs,
builds, deploys, and manages IVR systems and applications for businesses of all sizes and industries, from all around the world. › Read More With Plum Survey, you can design your survey online
and instantly deliver it over the web and the phone. Automate calls and analyze responses, all with one simple tool. › Read More IVR Blog…continued from Translation with ASR…
The implications of using speech recognition for translation in the interactive voice response, or IVR, world could be far-reaching. IVR systems and translation could go hand in hand.
Barbara Dragsted, Inge Gorm Hansen and Inger M. Mees from the Copenhagen Business School were curious to see whether an automatic [...]
Translation with ASR Translation is an area that could emerge in the interactive voice response, or IVR, world soon. Although I’ve actually worked as a translator (written French to written English), I’m surprised I haven’t thought more about it.
Interactive voice response relies heavily on automatic speech recognition (ASR). With translation added to the equation, IVR [...]
HAL, Wake Up …continued from Wake-Up-Words…
Automatic speech recognition (ASR) is at the heart of all interactive voice response, or IVR, systems. Over the years, speech recognition has made leaps and bounds, and it could be about to make another one.
Florida State University researchers V.Z. Kepuska and T.B. Klein have been working on a way to [...]
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