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Welcome to the IVR Global Online Community, sponsored by VoxeoEvolving standards and speech technologies are driving the business case for companies to deploy automated telephony solutions that create new revenue streams, increase customer satisfaction and trim costs. TMCnet has joined together with industry leader, Voxeo, to help readers find the tools and resources they need to build and deploy standards-based IVR and VoIP applications.
Interactive Voice Response (IVR) / VoiceXML
IVR is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition. IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.
SIP Trunking's Success Puts Pressure on Carriers: IVR Expert
According to Barry Sher, vice president of business development at IVR Technologies, Inc., carriers seeking to navigate this down economy can't rely solely on wholesale origination and termination because "the margins have worn too thin and the competition is too great, especially with connection-less and temporal SIP trunking gaining in popularity." 7/2/2009
Really Strategies Acquires DocZone.com
Really Strategies, Inc., a privately held company offering high quality content solutions and services to publishers, media companies, and other content-centric companies, has reportedly acquired DocZone.com, a SaaS XML content management provider. 7/2/2009
Outbound IVR Surpassing Predictive Dialers
As technology advances to improve automation and the way humans interact with computers, predictive dialers are now being supplemented by outbound IVR solutions, which a – as Datamonitor reports – has a number benefits over predictive dialers. 7/2/2009
New Guidelines Available for Cross-Carrier Mobile Content Services
In an effort to beef up the solutions and services that are offered to customers across the mobile landscape, the Mobile Marketing Association has released the latest version of the U.S. Consumer Best Practices (CBP) Guidelines for Cross-Carrier Mobile Content Services. 7/1/2009 Interactive IVR Showcase
Squawk Box August 26 – Voxeo CEO Jonathan Taylor
Whether it's growth and expansion, new acquisitions, technology and APIs, or awards, Voxeo is on a roll these days. Squak Box speaks with Jonathan Taylor, CEO of Voxeo on the line to chat about some of the recent events at his company. » Play in Popup | » Download Mp3 (36.27MB) 
Voxeo at IT EXPO East 2009
Interview with Voxeo's Director of Emerging Communications Technology, Dan York » Watch Video 
Voxeo Interview at Internet Telephony Conference & Exposition WEST 2008
Interview with Voxeo VP Sales, John Amein & CTO, RJ Auburn - (09/22/2008) » Watch Video IVR Hosting Services Building, managing, and growing an IVR and VoiceXML infrastructure can be a complex and costly endeavor. Upfront requirements regularly exceed $3,000 in hard costs per line. IT staff may spend over 100 hours on installation, configuration, and integration. These challenges do not end. Requirements for additional capacity, reliability, and redundancy continually increase as IVR applications grow.Fortune 50, mid-sized, and small and innovative enterprises use Voxeo's Prophecy IVR Hosting services to overcome these challenges quickly and with significantly reduced up-front and ongoing costs. Voxeo Prophecy IVR Hosting delivers the full value of our agile SIP voice platform as an on-demand service, powered by VoiceXML and CCXML standards. Prophecy IVR Hosting supports traditional touch-tone IVR, speech recognition, database integration, flexible CTI, call control and recording, conferencing, and more. You can try Prophecy IVR Hosting at no cost, via our free Web-based customer and developer portal. IVR Resource CenterSplit Decision:
Vendor Bias in the Hosted vs. Premise IVR Business Case eNewsletter
Register to receive your targeted IVR Global Online Community eNewsletter. Daily News Alerts
Subscribe to the IVR Global Online Community RSS feed. Prophecy IVR Platform The easiest way to build and deploy IVR, VoiceXML, CCXML, and VoIP applications...
and it's FREE! Easy Installation
This video introduces several key features and shows how easy it is to download and install Prophecy. Feature Overview
This video demonstrates Prophecy's ability to accept a phone call immediately after installation and gives a quick tour of the Prophecy management console and other features.  Hosted IVR Developer Portal The most widely used and feature-filled IVR developer portal available
 IVR BlogsVoxeo Developer's Corner
Tips, tricks and tutorials about developing applications on Voxeo's platform More Voxeo Blogs
Weblogs from Voxeo Corporation |
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