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Welcome to The IVR CommunityIVR is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.  Plum Voice provides IVR (interactive voice response) platforms to developers and companies to automate call center and business processes over the phone. Plum offers a rare combination of communication platforms and technology based on the open standard programing language VoiceXML. Products include hosted IVR, IVR systems, IVR software and complete professional services (designing, building, deploying, managing IVR applications and systems) as well as the QuickFuse rapid development tool.
Housed on carrier-grade servers, Plum's integrated hardware and software systems are scalable for developers and companies of all sizes. Plum builds systems with open-standard VoiceXML for an infinite number of IVR applications that support speech synthesis and recognition engines in an array of languages.
This TMCnet community is for industry professionals wanting to learn more about effective IVR systems.
IVR Featured Articles
60 Percent of Calls to Businesses Result in Product or Service Discussions
A new study by Marchex has found that 60 percent of calls to businesses result in product or service discussions. The study was aimed to assess the outcome of calls received and the effectiveness of using calls to generate leads through the use of digital call advertising.
1/26/2012
IVR Strategies - Are You Making the Best Use of Your Self-Service Portal?
When considering customer service processes, it's important to remember that all customers are not created equal. They each have different needs and wants, as well as methods for expressing what it is they want from you. Perhaps most importantly is that few of them are willing to wait.
1/26/2012
Voice Biometrics to Play a Key Role in Security in 2012: Opus Research and ValidSoft
ValidSoft, a provider of fraud prevention, authentication and transaction verification solutions and part of the Elephant Talk Group, has partnered with research house Opus Research to release a report titled, "Voice Biometrics Authentication Best Practices: Overcoming Obstacles to Adoption."
1/24/2012
Indosoft Boosts Dialer Based Outbound IVR Applications
Indosoft has released AMD and Voicemail Beep Tone recognition functions within its Dialplan Builder providing an effective method for determining if an outbound call has been connected to a live person or an automated recording system.
1/24/2012
IVR for People Who Hate IVR
How does one go about constructing an IVR system that can be used by people who don't like IVR, whose needs aren't met by IVR and who would rather talk to an actual person, preferably one with a reasonable command of the English language?
1/24/2012
Varolii Receives CIS 2011 Speech Technology Excellence Award from TMC
The Varolii Progressive Engagement suite has been recognized with the Customer Interaction Solutions 2011 Speech Technology Excellence Award by Technology Marketing Corporation (TMC), a global integrated media company.
1/19/2012
Global Industry Analysts Releases Research Report on Voice Recognition Systems
Speech recognition technologies are today an integral part of an increasing number of products and services across a broader array of industries. Recognizing the importance of the same, Global Industry Analysts, a premier publisher of off-the-shelf market research, recently announced a research report titled "Voice/Speech Recognition Systems: A Global Outlook."
1/19/2012
Varolii Honored with TMC's Speech Technology Excellence Award
Varolii Corporation, a provider of cloud-based proactive customer interaction management solutions, announced that TMC, an integrated media company, has honored the company with the Customer Interaction Solutions 2011 Speech Technology Excellence Award.
1/18/2012
Voice Biometrics: A Boon for Security Industry
ValidSoft, a subsidiary of Elephant Talk Communications, recently revealed a partnership with Opus Research to produce a report titled, "Voice Biometrics Authentication Best Practices: Overcoming Obstacles to Adoption."
1/18/2012
Speech Technology Excellence Award Given to Varolii
For the second consecutive year, Varolii Corporation, a major player in proactive customer interaction management, has won the Customer Interaction Solutions 2011 Speech Technology Excellence Award, for its Progressive Engagement suite.
1/18/2012IVR Industry News IVR System PodcastIn this podcast, TMCnet talks to Plum Voice CEO Andrew Kuan about what's driving more and more customer-facing companies to adopt IVR systems, and how technologies such as VoiceXML are improving IVR. We talk specifically about Plum Voice's value proposition as well as about IVR generally.
IVR System Case Studies
Telco provisioning, 7x24 operations, port
capacity, fault tolerance, disaster recovery: leave these details to us, while you focus on your customers and your business. Read More Reliable, scalable, and pre-configured to
meet custom specifications, Plum IVR Servers include all necessary software and hardware for swift deployment of IVR applications. Read More The Plum Professional Services team designs,
builds, deploys, and manages IVR systems and applications for businesses of all sizes and industries, from all around the world. Read More With Plum Survey, you can design your survey online
and instantly deliver it over the web and the phone. Automate calls and analyze responses, all with one simple tool. Read More IVR BlogWe have a conundrum on our hands. With the rise of social media, anyone with an Internet connection can spread their views all over the globe. Which poses a problem, for free-speech nations as well as suppressed-speech nations.
Today, Twitter announced that it will censor tweets if governments ask for it. It’s kind [...]
Everyone Cross Your Fingers Here at Plum, the very nature of our business is dependent on being informed of the latest, greatest, most cutting-edge technology. Our IVR technology can perform myriad functions, and we can build and construct almost any type of technology our customers request. The almost is the caveat, and some technology simply hasn’t been [...]
And the Google List Goes On Three—
A couple years ago, Google got busted in a federal sting operation that involved a convicted con artist, advertising for illegal online pharmacies and a $500 million settlement. Crikey, it sounds like a movie script.
According to the San Francisco Chronicle, the feds used a “convicted fraudster,” in prison at the time, to pose [...]
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